Public Sector Software Ltd

PSSUltimate

PSSUltimate is a Task Management system, offering web and mobile app which are designed to streamline the organisation of Teams, Tasks and Equipment. The app enables all required administration to be undertaken from one centralized location and data to be managed, viewed and interrogated to improve workload planning and organisation.

Features

• Real-Time Reporting.
• Interactive Dashboard.
• Reporting Suite facilitating the creation of bespoke Reports.
• Control over Data access for different Users
• Unlimited Photo, Document and Data Storage.
• Schedule Team Tasks with comprehensive scheudler tool
• Complete Equipment Inventory.
• NFC Tags to scan people/equipment or username/pin login
• Stock management and ordering function
• Define and conduct Inspections

Benefits

• Manage your service area in real-time.
• Live Issue Reporting for responsive working.
• Simple Mobile Interface enabling workers of all abilities
• Automatica creation of electronic logs of Equipment checks.
• Transparent service providing automated email Reports.
• Create and Assign Tasks on Routine or Ad-Hoc basis.
• Manage User Training and Safety requirements.
• No caps on Photo or Document storage.
• Use removes administration of paper records.
• Provision of configurable Inspections system

£12,500 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mpritchard@pssltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

746470748762274

Contact

Mark Pritchard
01926800800
mpritchard@pssltd.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The platform is subject to scheduled maintenance by Microsoft Azure, customers will be notified prior to any pending works.
• System requirements:
  • Minimum Mobile: Android 7, iOS 9
  • Browsers - Chrome, Mozilla Firefox, Microsoft Edge or IE 10,

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email response is typically with in 1 hour during business hours. Outside of business hours response will be within 4-12 hours.; ; Business Hours are 0800 - 1700 Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: As part of their Annual Licence, each of our customers is entitled to the following: ; At least one on-site account visit annually.; A dedicated Technical Account Manager.; Unlimited phone and email support and troubleshooting.; Installation and start up support.; ; Additional Support that is available (daily charges apply at approx £1200); On-Site Training. ; On-Site Troubleshooting.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite or Online training is provided (chargeable) Users have free access to PDF User Guide and Quick-Start Guides and printed 'Pocket cards'
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be extracted in XML or XLS formats.
• End-of-contract process: At the end of the contract, the customer has the option to switch to an Annual rolling contract or deactivate their database. If the customer wishes to extract their data from our system, they have the ability to do so within the Report Suite. Following confirmation we can then delete said data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app is designed specifically to work on and support the requirements for mobile workers. ; ; The desktop web app environment provides configuration and set up, management, tracking and reporting functionality more appropriate for office-based use and analysis. As it is built using a responsive design it can work and is usable on tablets e.g. Apple iPad.
• Service interface: Yes
• Description of service interface: The service can be accessed via web application or dedicated mobile applications, ; ; The web application supports IE 9+, Google Chrome, Edge, Firefox, Safari and Opera. The web app offers dark-mode and will scale with text when required for additional user support.; ; The mobile application is currently on Android 7+ and iOS 10+. The application has been designed to enable those who do not have the strongest technology or written English skills. Users are also supported with a variety of zoom levels in mind. The application utilises speech to text interfaces where possible for data input.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: PSSUltimate is a modular system and as such only the required elements can be selected to be switched on. The Admin panel allows your Account manager to set up a variety of customization to your use such as User functionality when accessed from different Mobile roles, Terms used for Roles and Modules within the system, Site Reports and Site Quality Checks can be customised allow sign off when incomplete, Site Quality grades can be customised to named preferences and structure and mandatory requirements for the inclusion images and notes when certain grades are selected, customer logo can be included on app.; ; Users further have access to customise role levels of Web users and People (Mobile users) and which data they see e.g. Client. The Admin section allows the customer to set up all the Programs, Tasks, Assets (equipment), Job types, Training Courses, Inspections, Stock - everything within the system to their requirements.

Scaling

• Independence of resources: Our services are held within Azure 'Auto-Scale' and 'Elastic' environments which allow the services to automatically provision additional resources when required. This ensures that users are not affected by demand by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Web User logins, Mobile User logins, Tasks completed, Live status of Assets, Issues Reported.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users are able to export their data from within the Report Suite, here they are able to filter / sort / group any data and export to XLS / CSV / PDF / HTML.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTML
  • PDF
  • XML
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The PSSUltimate platform is hosted on Microsoft Azure who provide 99.95% uptime. ; ; Any Scheduled Downtime for Maintenance / Updates will be carried out during off-peak times (20:00 - 04:00)
• Approach to resilience: Available on request.
• Outage reporting: We report any Outages through our Status page. Any Scheduled downtime is additionally announced through Email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Role Based Access Control is used through out the system, allowing the Customer to specify what data an individual user will have access to. Support channels are available for all users, however any request data-access will require authorisation from named Customer representative.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. ; ; Any document requirements can be supplied upon request.
• Information security policies and processes: Our polices are based up on our Cyber Security Strategy which is reviewed at board level annually. Any document requirements can be supplied upon request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All potential changes are first evaluated for vulnerabilities and any required security modifications. Once past the evaluation stage, developments are processed through our rigorous testing methods and are then subject to UAT. ; ; All changes are assigned to a release which are then recorded and stored for reference.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All services are scanned on a monthly basis by a third-party provider and are subject to on-going monitoring and reviews by our in-house team. We are also subscribed to appropriate security channels for updates on the latest threats and vulnerabilities.; ; If a vulnerability has been detected, it is graded on its risk and severity and managed accordingly. Our grading is based upon the following - High priority are released same day, Medium priority within 2 days, Low priority within a week.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential Compromises are identified through Azure real-time monitoring and set triggers. Once identified, the threat is immediately investigated by the team and handled according to our Security Policy. We aim to respond to incidents within 1 - 6 hours depending on its severity.
• Incident management type: Supplier-defined controls
• Incident management approach: All of our services are actively monitored for errors by both Automated Azure services and our internal error reporting system. Common events are cataloged in our internal help file and communication is distributed if necessary. ; ; Users can report incidents to their Account Manager or the Support team via Email or Telephone. They are then provided with updates until the issue is closed. ; ; Incident reports and reviews can be generated following closure at the customer request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £12,500 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mpritchard@pssltd.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.