Moore Stephens Insight Limited

ERP (Finance, HR, Payroll, Procurement) Systems Upgrade / Re-Implementation / Refresh

Moore Insight will assess your options for upgrade or re-implementation of your ERP including migration to the cloud. A system health check identifies configuration issues and requirements gaps. We make recommendations for your preferred path forward; technical upgrade, re-implementation, incremental software change or replacement. We can deliver as required.

Features

  • Comprehensive current state system health check and report with recommendations.
  • Objective review and agreement of practical costed course of action.
  • Detailed plan, tasks, resources, effort, and project management / monitoring.
  • Technical infrastructure work specified and commissioned.
  • System design workshops, configuration, build, deployment, as required.
  • Data mapping, migration, cut-over, reconciliation, if required.
  • Testing including user acceptance with documented and evidenced results.
  • Training preparation and delivery, user communications, courses and webinars.
  • Configuration documentation and handover to BAU resources.
  • Support to audit inspection: decisions, changes, testing and audit trail.

Benefits

  • Objective systems options review confirming best course of action.
  • Possibly avoid going to market for procurement of systems replacement.
  • Supporting you to deliver upgrades minimising impact on BAU operations.
  • Robust and structured proven methodology, tested and documented.
  • Key decision points identified with options on path ahead.
  • Delivery to timescales based on agreed plan with progress monitoring.
  • Reduced business risk with structured testing and close project management.
  • Keep systems investment current; longer life and better ROI.
  • Can adopt new features delivered within core software.
  • Keep software current; capitalise on latest functionality, meet user expectations.

Pricing

£325 to £1,700 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moore-insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 4 6 1 9 5 4 1 1 1 4 4 6 7 8

Contact

Moore Stephens Insight Limited Mercy Ubani
Telephone: 020 7952 4690
Email: info@moore-insight.com

Planning

Planning service
Yes
How the planning service works
Whatever our involvement, we can help establish a clear organisation structure and governance for the programme of work. This will be supplemented with a detailed plan and schedule which identify all the required deliverables based upon our ‘Target Implementation Model’ (TIM) methodology.

We can help you to plan against various recognised best-practise models including MSP, PRINCE2, Agile and Lean or a combination of several.

Our templated tools can also ensure you establish effective management and monitoring to track performance against plan, budget, quality and resources. We can also provide further structure through regular checkpoint meetings to assess progress and mitigation for any risks or issues arising.

Our consultants have a wealth of experience in assessing, planning and delivering projects in a cloud environment and are supported by well-tested and respected methodologies. With this combination, we seek to help you maximise the success of your project and achieve the best possible outcomes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We ensure that suitable training is in place for any cloud service implementation we’re involved with, covering configuration, administration and end-user operation. These include: Training needs analysis | Training strategy | Training plan | Training materials authoring – course materials, e-Learning, quick guides, classroom materials and hints & tips | FAQ’s | Classroom delivery | Drop-in sessions / clinics | Floor walkers | Super-users | Help-desk / phone support | Knowledge articles | Helpdesk scripts | In-application hints & prompts
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Building on our approach to planning above, we have tools, methodologies and experience to help you migrate from your current systems and ways of working to new cloud services. The exact tasks and responsibilities will be specified in detail in conjunction with yourselves in the schedule/plan with clear governance around resources, work-streams, milestones and engagement.

Throughout the migration activities we will ensure robust processes for data migration, interfaces / integrations, business change, engagement, transformation, reconciliation, cutover, security, regular structured testing cycles (including System, Unit, UAT, Integration, Performance, Migration Rehearsal, OAT, Business Readiness and Acceptance) and Business Continuity.

To further assist your migration, we can also provide hands-on support during early-life of your new cloud solution including training and communications services and benefits-realisation planning.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance is embedded into everything we do. All of our methodologies start with quality criteria defined in the product descriptions for each deliverable and progress through quality assessments and checks. These checks consider the views of all relevant stakeholders and include support for the OGC (Office of Government Commerce) Gateway Review process where appropriate.

Where relevant, we encourage peer review of deliverables/outputs and have defined processes for managing and reporting quality outcomes.

We also apply our own certified quality standards including ISO9001 and Cyber Essentials.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Software scope is limited to the licence you hold. Every project has its individual requirements. We will therefore work with you to understand whether there are any specific service constraints which would need to be considered.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our team are available to answer your questions and support you where required. We provide email support as necessary throughout the course of projects and aim to respond to questions as quickly as possible.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We work with your team in partnership and provide regular face to face support meetings with you throughout projects, being onsite wherever possible and necessary. Our team are available to answer questions that you may have.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£325 to £1,700 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@moore-insight.com. Tell them what format you need. It will help if you say what assistive technology you use.