Interact is enterprise-grade intranet software designed to help internal communication teams connect with every employee regardless of role, device, or location.
We are a global enterprise software company that today serves intranet software to over 1.1 million users across more than 900 customers.
- Easy to use Content Management System (CMS)
- Enterprise Search (with SharePoint Online integration)
- Discussion, Question and Answer Forums
- Broadcasts (SMS, Screen lock-outs, push notifications)
- Workflow and Forms (electronic forms)
- Interact Analytics (full intranet usage reporting)
- People Directory (Active Directory On-Premise & Azure supported)
- Office 365 Integration (SharePoint Online, Skype for Business, PowerBi etc)
- Unlimited drag and drop Homepages (with Onboarding Homepages)
- Responsive design and mobile apps (iOS & Android)
- Streamline time-consuming processes and improve productivity
- Inform and connect with 'hard to reach' employees
- Provide relevant and timely communication to employees
- Assist in 'onboarding' new employees through the intranet
- Use Broadcasts for effective 'crisis communications'
- Enable employees to locate their co-workers quickly on any device
- Ensure company-wide 'compliance' with tools like Mandatory Read & Quizzes
- Avoid content duplication and provide a better employee experience
- Break down company silos and simplify company-wide collaboration
- Provide a frictionless experience to access other applications
£7 per user per month
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Sales at Interact
0161 927 3222
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Web browser|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Incident Reporting (Phone and Email) details for support packages.
9am - 5pm (UK)
9am - 5pm (US EST)
Gold (additional cost)
8am - 10pm (UK)
8am - 8pm (US EST)
Platinum (additional cost)
8am - 10pm (UK)
8am - 8pm (US EST)
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
We have 3 different Support levels; Silver, Gold and Platinum.
Gold and Platinum incur an additional cost. Pricing depends on the number of users and other factors.
Platinum included dedicated Support contact.
|Support available to third parties||Yes|
Onboarding and offboarding
At Interact we understand that sometimes a great product alone is not enough, which is why we offer support on every step of your journey.
We offer a range of professional services specifically focused on ensuring your intranet success. These include:
Project Management - Your Project Manager will be your main point of contact guiding you through the lifecycle to launch. Our Project Managers and have years of experience in delivering successful intranets.
Strategy - Our strategists have over 12 years of applying intranet expertise. We will help you successfully plan, structure & launch, also ensuring that there are long term benefits to improved communications, collaboration, & engagement.
Training - We’ll help you to get started on the basics, and you’ll soon know how to build your structures, add content and how to implement social features. You’ll also benefit from the Interact University and our well-established Community.
Lifetime Success - An intranet project doesn’t end at go live. To get the most value, it needs to evolve with the objectives of your business following go-live. Interact offers a selection of Lifetime Success services to ensure your site is a continued success and doesn’t lose momentum.
|End-of-contract data extraction||Interact will extract all data and provide this to the Customer if required.|
|End-of-contract process||At the end of a contract Interact can purge all data for customers, there is no extra charge for this service and is available by request.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Interact’s responsive design means your intranet is available on any device with no compromise on functionality or user experience.
We also have a free app available to our customers on Android and iOS . There is also an option to white-label this app if required (additional cost).
|What users can and can't do using the API||
Through the API, users can view their Timeline including Comments as well as adding their own comments/likes to timeline entries. Users can also access and search the People Directory, as well as endorsing expertise. Additionally, users can search for content across the Interact search index. Details of a user’s notifications, as well as any Mandatory Read requirements are also accessible through the API.
Notifications can be marked as read, and mandatory read items can be completed and marked as understood through the API. Finally, a user can access Interacts intelligence features and request suggestions for content based on the user’s activity.
The API is a RESTful API that operates over standard web ports so no additional security is required. Each function within the API returns JSON formatted data describing the items being searched for or processed.
Further information can be found here:
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
Interact is a highly configurable service (SaaS) supporting a wide range of options, including the ability to turn off individual apps/features completely if they’re not being used and enabling appropriate features at the page level.
User profiles can have custom data fields associated with them, which can be synchronised from any data source. Pages of content can be configured to contain quizzes, polls, comments, or marked as mandatory for a set of users.
Interact is fully controllable via role based permissions which can be linked to a series of user fields, including location, department, company, teams as well as user specified Security Groups. Interact operates a ‘secure by default’ policy ensuring that access has to be explicitly granted. Additionally, if a user does not have access to a certain part of the system or item of content, then it won’t be visible to the user, ensuring they don’t receive ‘permission denied’ errors across the system.
|Independence of resources||
Interact's cloud service is hosted using AWS (Amazon Web Services).
AWS regularly win awards for their cloud services and are considered the 'best of breed'. Interact uses a wide range of AWS features to ensure that resources are always available for all of our customers. This includes Application Load Balancers, and Auto Scaling Webservers. This means that as demand increases, the resources available to the system increase to meet that demand. This ensures that each user receives the best response times possible.
|Service usage metrics||Yes|
|Metrics types||Interact Analytics is a powerful reporting tool that provides invaluable insight into how your intranet is performing. Intelligent insights provided by Interact flag where current issues lie and how you can resolve them, as well as identifying popular content, search terms, and contributors to help build a more effective intranet.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||This can be achieved via a csv file or web browser.|
|Data export formats||CSV|
|Data import formats||
|Other data import formats||Xml|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
Interact agrees to provide uptime for the Services of no less than 99.7% availability in any month (excluding scheduled maintenance time).
Where Interact fails to comply with its obligations, we shall issue a service credit to the Customer of an equivalent amount to X% of the annual Subscription Fees. The Credit shall be applied to the account and set-off against a future invoice.
|Approach to resilience||This is available on request.|
Interact have a dedicated status page that our customers can check for further details, or subscribe too, to be notified of any issues.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Interact has a full featured permissions system allowing fine granular control of which users can access which parts of the system. Additionally, Interact utilises a ‘secure by default’ policy meaning that permission has to be explicitly granted before a user can access features or content.
Interact also supports the ability to control access via a range of IP addresses. These can be whitelist or blacklist ensuring that users have to be accessing the system from a controlled IP address and within a controlled environment.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||ISOQAR|
|ISO/IEC 27001 accreditation date||20/12/2016|
|What the ISO/IEC 27001 doesn’t cover||Details of what has and hasn't been covered by our ISO certification is present in our Statement of Applicability. This can be viewed on request.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Interact Cloud infrastructure is designed and managed in alignment with security best practices including ISO 27001.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Once a change has been requested it's logged and goes through an approval process. Once approved, the change is applied, and goes through several peer review steps, ensuring that the changes comply with our standards and any security concerns are raised and mitigated.
Our Development team are all based in our UK head office and undergo regular security training. A full QA process takes place after this including unit testing, and regression testing.
Interact has a policy of none-breaking changes, ensuring that any changes do not break existing functionality. The change is tracked through the entire lifecycle.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Interact is ISO27001 certified, and implements a Secure Development Life Cycle. Part of this process is to ensure that any application code added complies with our own high standards. Additionally, our dedicated cloud team regularly apply security patches and monitor for security vulnerabilities.
Interact also commissions an independent third party to perform penetration testing every 6 months. This testing incorporates both the application itself, and the cloud architecture covering all aspects of the service.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Interact deploys a series of active monitoring systems. This includes monitoring application response times, hardware health, application errors and Intrusion Detection. The intrusion detection monitors for unusual activity, including unusually high requests, or requests from unusual geographical locations.
Our dedicated cloud team are automatically notified should an alert be triggered and are on call 24/7 to address any issues as quickly as possible. This incorporates a full investigation and the implementation of any changes to the systems that might mitigate risk in the future.
|Incident management type||Supplier-defined controls|
|Incident management approach||
In the event of a security incident, an investigation lead will be selected by senior management. They will determine time scales and details with regards to method of communication appropriate to the severity and nature of the incident.
In the event of a loss, unauthorised disclosure of, or access to our customer’s personal data held in the cloud the affected customer(s) must be told, via a phone call as soon as the initial investigation has established the details of the breach and no later than 24 hours after the first report of the breach.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£7 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Our free trial version is available for 30 days before it will expire.|
|Link to free trial||Www.interact-intranet.com|