Equine Register Ltd

International Hub

Equine Register's International Hub allows national equine databases to electronically exchange passport data with each other, in line with EU and national equine registration and identification laws.

Features

  • Real time data updates
  • Synchronisation of databases
  • Accessible from multiple devices
  • Controlled user group access
  • Available 24/7 at minimum 99% availability
  • Offline caching
  • Comprehensive and ad-hoc reporting

Benefits

  • Secure exchange of equine identity and registration documents
  • Comply with EU legislation
  • Increase vet efficiency
  • Protect the human food chain
  • Identify lost, fly-grazed or abandoned animals
  • Combat criminal activity
  • Comply with GDPR legislation

Pricing

£1000 to £5000 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

7 4 5 1 6 1 4 9 0 1 1 9 5 3 1

Contact

Equine Register Ltd

Mark Ellison

03330 100145

mark.ellison@equineregister.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Application is available on iOS or Android smart phones and tablets, and through a standard web browser.
System requirements
  • Requires iOS or Android device
  • Accessible through any web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Emails and tickets are acknowledged within 1 hour of receipt.
Questions are responded to within 4 hours of receipt.

Acknowledgements and responses are managed between 9am - 5pm Monday to Friday excluding Bank Holidays.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
No
Support levels
Support is provided by webchat, email and phone to registered users of the service.

Support is open from 9am to 5.30pm, Monday to Friday excluding Bank Holidays.

Support tickets are raised and prioritised according to severity of the issue.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide documentation for users to get started on the service, posted on ER's support website.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
By making a request to the support desk. Data is provided to users in an XML or CSV format
End-of-contract process
We provide assistance to hand over the data. Data is then removed from the system and the service will be shut down.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile and desktop services are functionally identical.
Service interface
No
API
Yes
What users can and can't do using the API
The API allows registration organisations to seamlessly integrate the apps with their registration databases. Equine Register's technical team will work with the registration organisation to ensure that any API calls are set up correctly.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can customise the front end of the applications (iOS, Android and web), the workflow, the look and feel of the final documentation, and the final integration with their electronic database.

All customisation is carried out buy Equine Register's technical team, with a defined Statement of Work.

Scaling

Independence of resources
The service is hosted on elastic scaleable resources (AWS) to enable quality of service.

Analytics

Service usage metrics
Yes
Metrics types
Volume of interactions
Uptime
Number of erroneous, duplicate or incomplete records
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export documents from the service. Registration Organisations can export their data using XML or CSV
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service available 24/7 at minimum 99% availability, excluding planned outages.
Approach to resilience
Data is replicated and hosted in two sites 70 miles apart. A third site is available on warm stand by.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to the service is restricted to a list of registered individuals.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are compliant with ISO/IEC 27001
Information security policies and processes
Policies are approved by the company executive team are embedded in team and individual employee objectives and contracts.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes are assessed for potential security impact as part of our Change Request Process. The testing cycle contains a set of security tests.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are assessed by the security team and critical patches are applied as soon as possible. We gain information about potential threats from a variety of industry sources and databases.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use Amazon Web Services Monitoring to identify abnormalities and unusual activities. We use an Elastic Search Log Stash (Kibana) to collect metrics and logs which are collected by Log Stash Senders.

We respond to incidents as soon as possible by closing down the compromise.
Incident management type
Supplier-defined controls
Incident management approach
We have a defined disaster recovery process for every component of the services, and perform root cause analysis on every incident that interrupts service.

Users can report incidents by calling into the support desk.

Incident reports are provided to Defra as required.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 to £5000 per licence per month
Discount for educational organisations
No
Free trial available
No

Service documents

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