Jigsaw24 - Adobe Creative Cloud

You can download the most up to date versions of all the key Creative Suite apps, save projects in cloud storage, share them with clients to speed up approvals and sync content between all your devices. It lets you purchase, manage, and assign permissions via an easy to use portal.


  • Manage Creative Cloud licenses
  • Purchase and request new Creative Cloud Licenses
  • Assign and monitor licenses that are purchased
  • Choose best licensing model for your needs
  • Easy to use portal


  • Advice on choosing the best licensing model for your organisation
  • Easy payment and maintenance of licenses
  • Support and guidance in portal use and assigning users
  • Easy renewal process to avoid down time


£130.00 to £708.00 per user per year

Service documents

G-Cloud 10



Hannah Hally

0115 9707765


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The cloud service does require internet access sporadically to verify user license verification. There is a 28 day grace period for renewal before the software turns off.
There are no planned maintenance arrangements, updates and new versions becomes automatically available to the user.
System requirements
  • Computer hardware minimum specifications (varies)
  • User must have current updates in web browsers
  • User must have internet access for license verification
  • User must have a valid email address for license allocation

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing None, however, web chat functionality is available for assistive technology users.
Onsite support Yes, at extra cost
Support levels Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started After a need has been identified, our experienced sales staff will look at the best options for licensing that is available to you - both in terms of price and which options provides the best service for your needs. Jigsaw24 will then set you up and guide you through the license allocation and access process. We also have a technical team to hand in the event that any issues are encountered after the initial set up.
Service documentation No
End-of-contract data extraction All data is held within the cloud programme direct with the vendor (if stored there) or downloaded to a nominated location. Data extraction is not required as part of this service.
End-of-contract process The end of contract procedure will depend on the type of license structure that is first entered in to. For standard terms VIP subscription licenses, at the end of the term the licenses will expire if not renewed. After 28 days of the expiration date access to the software will be revoked and the users will no longer have access. This is handled direct by Adobe. Before this happens Jigsaw24 will make sure that customers are aware of when this will take place.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The Adobe software does have varying features between desktop and mobile devices, in some cases there are interactive features to enhance experience. Not all the Adobe software has mobile device functionality and some have some limitations due to the complex nature of the software.
This can be discussed on a case by case basis specific to the user's needs.
Accessibility standards None or don’t know
Description of accessibility Accessibility depends on the specific software within the suite. The software is initially dowloaded on license allocation.
Accessibility testing None, however, there are features made available by the manufacturer for assistive users.
Customisation available No


Independence of resources Adobe manage their service demand by load balancing across servers whilst maintaining a minimum level of redundancy. Even during high activity service provision to date has not faltered.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Apple, Adobe, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach This is not a requirement under the scope of this service.
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be held on the cloud storage facility and easily downloaded to a saved location of the users choice. This is dependent on the type of licensing structure purchased and any device management controls/policies in place by the buying organisation. There are license access controls available on the enterprise versions of the software.
Data export formats Other
Other data export formats
  • Ai
  • Indd
  • Psd
  • Bmp,gif,jpeg,jpg,png,tif,tiff
  • Xls,xlsx
  • Ppt,pptx
  • Doc,docx,
  • Rtf
  • Txt,form, pdf
Data import formats Other
Other data import formats
  • Ai
  • Indd
  • Psd
  • Bmp,gif, jpeg, png, tif, tiff, jpg
  • Xls,xlsx
  • Ppt, pptx
  • Doc, docx
  • Rtf
  • Txt,form, pdf

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Network access is direct with the manufacturer.
Data protection within supplier network Other
Other protection within supplier network Data under the scope of this services is not held on our network.

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%
Approach to resilience Adobe have multiple web servers for accessing the system, with optimum levels of redundancy. There has been no instances reported of service outage.
Outage reporting N/A

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access to our cloud portal are restricted to the user. Software can be downloaded to two devices, but cannot be in use at the same time.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 14/03/2008
What the ISO/IEC 27001 doesn’t cover All of Jigsaw24's supply and service is covered under this accreditation.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Jigsaw24 are ISO 27001 accredited and have an established information security management system (ISMS) that the business adhere to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Formal change control is in place at Jigsaw24. All changes are communicated to a change control board and then need to be approved before they can be implemented.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is based on a layered approach consisting of notifications from the vendors that we are resellers for or who's products we implement. In addition we have a dedicated internal vulnerability testing appliance that provides vulnerability assessment from our internal network combined with third party external scanners identifying known threats. Once a vulnerability is identified, the relevant patches recommended by the vendor are tested and then applied. Patches begin the initial QA testing as soon as they are available from the vendor. We also have IPS sensors to block attacks in real time.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Key database connections and all access to services are routed through IPS sensors to help identify suspicious events and activity. Jigsaw24 do not currently have protective monitoring as part of their vulnerability assessment tools.
Incident management type Supplier-defined controls
Incident management approach Incident management is clearly defined in our process manual. Users report incidents via the CRM system which triggers a series of reports based on priority. This is fully reportable and automated in line with attached priority.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £130.00 to £708.00 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 28 days free trial is possible before payment is due for continuation of usage. Contact the sales team to talk through options
Link to free trial http://www.jigsaw24.com/fcp/content/adobe_creative_cloud_teams/content


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