Headforwards

Outsourced on-shore software development copy

Headforwards are an Agile outsource software development company based in Cornwall where quality of life means we can recruit and retain staff. Clients get dedicated teams with the right skills and people. This means higher quality teams, better knowledge retention, longer term focus and lower risk for the client.

Features

  • Agile software development
  • Artificial Intelligence and Machine Learning
  • All software stacks including .net, React, Angular, Open Source
  • Cloud architecture, micro services, containerisation
  • DevOps approaches, including continuous delivery and automation
  • Minimum Viable Product prototyping development
  • API development and SOA
  • Data Analytics systems development
  • Agile and Digital Transformation
  • Technical Consultancy

Benefits

  • UK based on-shore development teams
  • Continuity through dedicated teams of developers for each client
  • Agile mindsets helping cultivate internal agile culture change
  • Long term approach reduces overheads and costs
  • Low staff attrition, better knowledge retention, higher quality outcomes
  • Staff training programme and knowledge sharing activities
  • Lower risk through collaborative working relationships
  • Continuous Delivery creating more frequent software releases
  • Transparency around contract and delivery approaches
  • Improved productivity through Agile development processes

Pricing

£30000 to £200000 per person per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 4 4 7 3 9 2 1 3 0 6 4 3 8 9

Contact

Headforwards

Terry Corby

07446 173137

terry.corby@headforwards.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Our software development teams can work with any other existing software systems.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints We develop long term project teams to enable a more cost effective service.
System requirements None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 1 hour is standard. At weekends we can arrange on call support.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Clients have their own dedicated teams of developers who continually work with clients providing whatever services they need. We create a bespoke SLA around client needs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We work together with the client to design the most appropriate team to meet the client's objectives. We then recruit specific people into the roles allowing the client to approve each appointment. We help advise on the best product ownership approaches. Team members spend time onsite with the client to build relationships and understanding of requirements.
Service documentation No
End-of-contract data extraction All data is kept by the client on their infrastructure.
End-of-contract process The team works collaboratively with the client's in-house team or new supplier to share knowledge over all areas of the software systems.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation Our software development teams are customised by co-creation with the client.

Scaling

Scaling
Independence of resources We provide dedicated software development teams that are not shared with other clients.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Na
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We design a bespoke process for each client based on their need.
Approach to resilience We work with clients to design resilience into their solutions as they are developed.
Outage reporting We design a bespoke process for each client based on their need.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Na
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have an ISMS compliance roadmap that is built around other FCA regulated client requirements.
Information security policies and processes We have internal policies governing all aspects of security. These are reviewed continually to ensure staff are adopting the policies. Compliance is assured through an inspection programme.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We design a bespoke process for each client based on their need.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We design a bespoke process for each client based on their need.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We design a bespoke process for each client based on their need.
Incident management type Supplier-defined controls
Incident management approach We design a bespoke process for each client based on their need.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30000 to £200000 per person per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free workshop to identify client solution

Service documents

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