Alscient Limited

Amazon Simple Storage Service (Amazon S3)

Amazon Simple Storage Service (Amazon S3) is storage for the internet. You can use it to store and retrieve any amount of data, at any time, from anywhere on the web. It provides you with secure, durable, highly-scalable object storage. You pay only for the storage you actually use.

Features

  • Event notifications
  • Lifecycle Management
  • Versioning - preserve, retrieve and restore every version
  • Encryption
  • Access management
  • Programmatic access
  • Easy transfer
  • Flexible storage options
  • Designed for 99.999999999% durability
  • Reduced redundancy storage option

Benefits

  • Control and monitor who can access your data
  • Several methods for uploading and retrieving data
  • Flexible storage options
  • Low cost reduced redundancy storage option
  • Encrypted endpoints and data at rest
  • Capabilities to manage the lifecycle of your data
  • Supports logging of requests
  • Supports time limited access to objects
  • Cost monitoring and controls
  • Pay by invoice, no credit card required

Pricing

£0.001 per gigabyte per month

Service documents

G-Cloud 9

744723518619515

Alscient Limited

Jerry Catallo

0113 8000 200

jerry.catallo@alscient.com

Service scope

Service scope
Service constraints None
System requirements
  • Internet or private (VPN) access
  • AWS infrastructure

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond immediately (via our service desk) to a customer call in normal working hours and deliver on an agreed SLA with our customers. Typical priority levels, response and resolution targets are: P1 15 mins/4 hours/1 working day P2 15 mins/8 hours/2 working days P3 1 hour/5 Business days/Agreed delivery date Out of hours/weekend service is available and needs to be agreed separately.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide a tailored service management agreement to meet our customer's requirements and the costs will be dependent on the actual service that is required. Plans start from as little as 8 hours per quarter, but as a guide then the typical costs for an SLA-based service including 24 hours of consultancy ranges from £2,250 per quarter. The plan has the flexibility to allow the hours to be used for support, continuous improvement, training, development, or as deemed appropriate by the customer. Our typical priority levels, response and resolution targets are: P1 15 mins/4 hours/1 working day P2 15 mins/8 hours/2 working days P3 1 hour/5 Business days/Agreed delivery date We can also provide additional services such as an account manager, out of hours/weekend service, support engineers etc. and all of these capabilities can accommodated in your tailored service management agreement.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The scope of activities will vary depending on the final solution. A full on-boarding plan will be defined, approved and submitted for acceptance and will include: • User training • Service implementation plans to include data and system integrations • Definition and delivery of a custom security policy • ITIL Service Management solution to include incident, problem and change management, service desk, continual improvement plan, service monitoring and performance reviews, SLAs and service reporting packs. • Account and service plans and schedule of meetings • An off-boarding process and plan.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction At the end of the contract period the data can be extracted from AWS via secure encrypted channels or via secure devices. AWS ensures a graceful storage device decommissioning by destroying the data and cleaning and sanitising to the following standards: DoD 5220.22-M and NIST 800-88. All magnetic storage devices are degaussed and physically destroyed.
End-of-contract process Terms will be agreed for each engagement or system delivered and will reflect a minimum safe term to ensure service continuity for you. On termination, the off-boarding plans will be executed to ensure a safe and secure winding up to the agreement and smooth handover of control and assets. This is included in the price of the contract. Any additional work will be charged for separately.

Using the service

Using the service
Web browser interface Yes
Using the web interface AWS publishes all these details along with extensive documentation online.
Web interface accessibility standard WCAG 2.0 A
Web interface accessibility testing AWS publishes all these details along with extensive documentation online.
API Yes
What users can and can't do using the API AWS publishes all these details along with extensive documentation online.
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
API documentation No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Every user is classed as a discrete environment in AWS and logically separated from any other users.
Usage notifications Yes
Usage reporting API

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Amazon Web Services

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Databases
Backup controls The client can control how the backups are performed on the AWS platform.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability AWS uses commercially reasonable efforts to make its environments available with a monthly uptime of at least 99.95%. In the event Amazon does not meet the service commitment then a service credit is due.
AWS publishes all these details along with extensive documentation online.
Approach to resilience AWS publishes all these details along with extensive documentation online.
Outage reporting AWS publishes all these details along with extensive documentation online.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels AWS offers you capabilities to define, enforce, and manage user access policies across AWS services. This includes:
• AWS Identity and Access Management (IAM) lets you define individual user accounts with permissions across AWS resources
• AWS Multi-Factor Authentication for privileged accounts, including options for hardware-based authenticators
• AWS Directory Service allows you to integrate and federate with corporate directories to reduce administrative overhead and improve end-user experience
AWS provides native identity and access management integration across many of its services plus API integration with any of your own applications or services.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS
ISO/IEC 27001 accreditation date 15/04/2015
What the ISO/IEC 27001 doesn’t cover It covers the provision of IT consultancy, software development and systems integration. All and any other areas are not covered by the certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a fully documented Information Security Management System (ISMS) which conforms to ISO 27001 (2005). We are currently upgrading this to ISO 27001 (2103) (UKAS). The ISMS and our conformance to it is audited internally and externally on an annual basis. All staff are fully briefed on the policies and processes and sign to confirm that they have understood and accepted the policies. The process and policies are owned by the Head of Security who reports into the Operations Director. Regular Management Reviews are attended by the Information Security Management Committee. This comprises of a Board Member, Head of Security, Head of Delivery, Head of Corporate Governance, CTO and others. These reviews are scheduled regularly, are minuted and a list of actions is maintained and reviewed. The Management Committee is responsibilities include :- • continuous improvement of the process and policies; • Reviewing progress with any actions identified; • Review of the effectiveness of the ISMS in light of security audits, incidents, suggestions and feedback received • Review levels of residual and acceptable risk in light of changes in technology, statutory and regulatory requirements, business objectives and processes.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The AWS organisational structure provides a framework for planning, executing, and controlling business operations. AWS uses ITIL to manage Change and Configuration Management.
Operational Risks are assessed using the COBIT framework.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Amazon-owned infrastructure is regularly tested for vulnerabilities. All AWS public facing endpoint IP addresses are scanned for vulnerabilities; in addition, independent security firms regularly perform external threat assessments. Assessments are conducted in line with current standards (OSSTMM, OWASP) and by certified analysts (CEH, CPT).
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach AWS monitors the infrastructure in real-time using good practice aligned to an integrated standards approach. Standards include SOC 1, 2 and 3, ISO 27001 and NIST 800-171.
AWS provides several tools for clients to manage and monitor their own infrastructure as well as access to 3rd party toolsets.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach The AWS organisational structure provides a framework for planning, executing, and controlling business operations. AWS uses ITIL to manage Incident Management.
Operational Risks are assessed using the COBIT framework.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate AWS publishes all these details along with extensive documentation online.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.001 per gigabyte per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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