InPhase enables you to put PM and Business Improvement onto everyone’s agenda...in a way that suits you AND them! InPhase uniquely supports a business logic through root-cause analysis, enabling you to drill-down through multi-dimensional models of the business to see what is driving poor, or of course good, performance
- Performance Management and Reporting
- Cause and effect mapping
- Automating Business Planning
- Plan / Do / Review modelling
- Board reporting
- Graphing, charting and mapping of performance
- Data mash up
- Action Management
- Task Tracking
- Visualise the business real time
- Enable business users understand their contribution to strategy
- Interactive, intuitive and engaging reporting for business users
- Securely access from PC, Laptop, mobile device on the move
- Proactive email notifications and exception reports save users time
- Improve efficiency of task tracking
- Real time communication and collaborative chat
- Track and manage delivery from strategy to individual performance
£0 to £100 per person per month
- Education pricing available
0044 (0) 1753 480480
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||The main InPhase business management solution|
|Cloud deployment model||
|Email or online ticketing support||Email or online ticketing|
|Support response times||Typically within the hour. 100% within 2 hours|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 A|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||As per hub spot|
|Web chat accessibility testing||As per hub spot accessibility|
|Onsite support||Yes, at extra cost|
Full on site technical, consulting and training support is offered if desired.
This is typically based on a day rate and the cost will vary according to travel time, location, seniority of the consultant, and number of days.
|Support available to third parties||Yes|
Onboarding and offboarding
The software is commissioned for you.
There is full on site and off site training.
There are a full range of consultants services to help you get up and running with any customisation of dashboards.
Full performance management consultancy services.
Full BI consultancy services.
|End-of-contract data extraction||InPhase can provide this service at an additional cost, or you can download it via the front end table views.|
|End-of-contract process||A full copy of your database is available at an additional cost. Everything else is included.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Full data capture, self service and reporting is all achieved via the mobile device.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||Jaws and other screen reading solutions|
|Description of customisation||
1) Full UI and all reports are entirely customisable.
2) number of levels of access, and navigation is fully flexible.
3) security parameters are entirely controllable.
|Independence of resources||The Hosted service is available as either a fully elastic resource or as a customer separated fixed resource where desired, ensuring the resource for one customer is never impacted by another customer.|
|Service usage metrics||Yes|
|Metrics types||This is part of the audit trail built into each clients own instance of the software.|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
Users export either as pfd, excel, word, bmp or other image file type.
automating export to MS Office eg task integration is also possible.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Other protection between networks||
Azure AD and 2FA
|Data protection within supplier network||
|Other protection within supplier network||SSL3.0, Azure AD,|
Availability and resilience
|Guaranteed availability||INPHASE is designed to deliver 100% connectivity and an availability of better than 99.9% for the solution. Over the past year INPHASE hosted customers experienced availability of better than 99.975%, based on single combined web and application server. In the previous 5 years they experienced 100% availability, excluding scheduled maintenance. Service credits for the non-availability of connectivity are defined.|
|Approach to resilience||
InPhase has built its solution upon the Microsoft development stack, in large part for the highly resilient, fault tolerant and performant nature of the platform.
The datacentre hardware setup is configured with 100% failover hardware resilience.
|Outage reporting||Email Alerting,|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
ISO 27001 compliant.
Specified individuals access.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Lloyds Register LRQA|
|ISO/IEC 27001 accreditation date||29/5/2015 expiry 28/52018|
|What the ISO/IEC 27001 doesn’t cover||
Activities other than
-the build, deployment and support of cloud and managed hosting solutions
- systems integration and IT managed services
are not covered.
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||On Azure - 15/10/2016|
|CSA STAR certification level||Level 3: CSA STAR Certification|
|What the CSA STAR doesn’t cover||CSA Star certification on INPHASE on Azure covering the networking, compute, database on Azure. Non-Azure not STAR Certified.|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||We have a defined in house structure of security policies that effect each department differently. For all matters relating to security the process is immediate CEO level reporting.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Component traceability, version control, throughout their lifetime with software source control.
Appointed security officer assessment and test.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Use of industry leading third party threat detection and prevention software and hardware systems including automated security patch deployments.
Microsoft Gold Partner for related threat and security information and updates.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
ISO 27001 compliance.
Detailed access audits.
DOS threat monitoring and automated email alerting.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
IS0 27001 compliant
Multi-channel reporting supported.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||NHS Network (N3)|
|Price||£0 to £100 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
Free trials for the open data portal. To set up a free trial contact email@example.com or call +44 1753 480480.
14 day periodicity
|Link to free trial||http://portal.inphase.com/|