Salesagility Ltd

SuiteCRM Data Migration

SalesAgility provide Data Migration services to SuiteCRM. This includes liaising with your current provider to ensure we can export the data out of the legacy system and migrating it to your new cloud SuiteCRM service.

Features

  • Legacy Data Transfer
  • Data Validation
  • Data De-Duplication
  • Analysing Data and Developing Data Model in the CRM

Benefits

  • Data Mirrored Within New CRM
  • No manual input required
  • Reduced human error when using an ETL method

Pricing

£600 to £800 per person per day

Service documents

G-Cloud 11

743421656502451

Salesagility Ltd

Dale Murray

01786 585 499

dale.murray@salesagility.com

Planning

Planning
Planning service Yes
How the planning service works A SalesAgility Business Analyst will spend time with the different stakeholders to understand the requirements in greater detail. This is done through Requirements Workshops. Workshops are usually on-site engagements and are broken down by business area.

Once the workshops have been completed, these requirements are articulated in a Requirements Specification Document. The document will be broken into themes for each Functional area. The Business Analyst will write the requirements as User Stories so that it is easily understood by non-technical personnel. Each User Story will be given multiple Acceptance Criteria. These are the conditions that the functionality must meet for the User Story to be accepted by the customer. Again, these are written in non-technical language and
designed to be consumed by technical and non-technical personnel.

A Requirements Specification Document will go through several iterations. It will be reviewed and revised in partnership with the client and once it is agreed and accepted, both parties are aligned for the Development phase.
Planning service works with specific services Yes
Hosting or software services the planning service works with SuiteCRM

Training

Training
Training service provided Yes
How the training service works SalesAgility can provideFlexible bespoke training on SuiteCRM. Includes User Core Training, Module specific, Report Writing training, System Administration Training, Workflow building and API training.

A Business Analyst will deliver training either remotely or on-site and will cover the core use of the CRM. System Administration training is also included which will train the power users how to configure the CRM and align the system with their business terminology.
Training is tied to specific services Yes
Services the training service works with SuiteCRM

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works SalesAgility provide Data Migration services to SuiteCRM. This includes liaising with your current provider to ensure we can export the data out of the legacy system and migrating it to your new cloud SuiteCRM service.
Setup or migration service is for specific cloud services Yes
List of supported services SuiteCRM

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide Quality Assurance testing when custom development work has been completed on SuiteCRM. Our QA team will write test cases which the code must pass in order for the feature to be accepted.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Silver Support - 15 hours of Support Annually which costs a total of £1500+VAT.
Gold Support - 30 hours of Support Annually which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support Annually which costs a total of £5000+VAT.

All tickets are handled by an in-house helpdesk support team escalated internally when required.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA differs between packages:
Silver:
Severity 1: Within 2 Hours
Severity 2: Within 6 Hours
Severity 3: Within 2 Working Days
Severity 4: Within 10 Working Days
Gold:
Severity 1: Within 1 Hours
Severity 2: Within 5 Hours
Severity 3: Within 2 Working Days
Severity 4: Within 10 Working Days
Platinum:
Severity 1: Within 0.5 Hours
Severity 2: Within 4 Hours
Severity 3: Within1 Working Days
Severity 4: Within 5 Working Days

Platinum Support allows weekend support providing the level is a Severity 1 and this is answered within 0.5 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Silver Support - 15 hours of Support which costs a total of £1500+VAT.
Gold Support - 30 hours of Support which costs a total of £3000+VAT.
Platinum Support - 50 hours of Support which costs a total of £5000+VAT.

All tickets are handled by an in-house support team.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £600 to £800 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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