Jisc Services Ltd

Managed Website Protection

The Jisc Managed Website Protection service, based on Imperva Incapsula, provides a cloud-based platform that provides enterprise-grade website security, performance and availability. The service includes best-of-breed WAF; comprehensive DDoS protection; global CDN and an application level load balancer, which are available as standalone services or as an integrated solution.

Features

  • Comprehensive protection against any type of DDoS attack
  • Enterprise grade Web Application Firewall (WAF)
  • Application-aware CDN & content caching
  • Intelligent application-level load balancing
  • Real-time monitoring & alerts
  • Advanced bot mitigation
  • BGP routing-based infrastructure protection
  • Advanced mitigation of layer attacks

Benefits

  • Automatic detection and immediate triggering
  • Transparent mitigation with less than 0.01% false positives
  • No hardware or software installations needed
  • No code changes or complex integrations are needed
  • Prevents access to malicious and unwanted visitors to your website
  • Defends against web threats and vulnerabilities including OWASP top10
  • Apply your organization’s security policy within the WAF
  • Accelerate web site page rendering and minimize latency
  • Guarantee optimal resource utilization
  • Routing changes are immediate and across-the-board for all users

Pricing

£5000 to £500000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 4 2 1 4 7 5 6 4 8 6 1 2 3 4

Contact

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints
The service can be tied down to a UK POP, however it is more effective when deployed using all our worldwide POP's. That way, we can stop the bad actors coming after your website before they reach the UK.
System requirements
Incapsula is activated by a simple DNS change

User support

Email or online ticketing support
Email or online ticketing
Support response times
30 mins
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
We provide a single core level of service by default but will agree the level of service with customers during on-boarding.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide a default scanning configuration which users can customise once the service is running.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No data is stored persistently as part of this service.
End-of-contract process
A termination plan will be produced and agreed with you. The key part of this is updating your DNS settings.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Service accessed via Smartphone
Service interface
No
API
Yes
What users can and can't do using the API
Imperva Incapsula provides customers and partners with the ability to manage accounts and sites via an API. The API has the following characteristics: • Requests are HTTP POST • Parameters are specified in the request body in HTML form style, e.g: param1=value1&param2=value2 • All requests are in SSL • Response content is provided as a JSON document • UTF-8 encoding is always used
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can customise the service by raising service requests in the support portal.

Scaling

Independence of resources
Our global network consists of 40 data centers with over 4 Tbps capacity designed purely to protect your websites.

Analytics

Service usage metrics
Yes
Metrics types
Service usage metrics
Yes
Metrics types
Metrics include: Website Traffic Human visits Bot visits Threats Bandwidth Status Application attacks Countries Hits per second Bits per second Daily Hits Threat type Attack Countries
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Imperva Incapsula

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
We do not hold customer data
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Productized SIEM Integration Provides centralized management of Incapsula data within existing security systems and workflows (SIEM systems) Includes a log collector, and pre-made dashboards for easy implementation Supported systems include: Splunk, McAfee, Qradar, and ArcSight
Data export formats
Other
Other data export formats
SIEM API
Data import formats
Other
Other data import formats
N/a

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
UPTIME COMMITMENT
Incapsula commits to a NI annual uptime of 99.999% and a PI annual uptime of 99.95%. In the event of a NI Outage longer than five minutes or a PI Outage longer than four hours, Client will be eligible to receive Credits.
MITIGATION COMMITMENT
DDoS Mitigation will take place within 10 seconds after Client has completed DDoS Activation. For customers that have purchased the Infrastructure Protection Service and the Infrastructure Monitoring Service and have selected the option to allow Incapsula to automatically route traffic through the Incapsula network, DDoS Mitigation will take place within five minutes after the Infrastructure Monitoring Service has detected a DDoS attack on the customer infrastructure.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Username/password.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Comsec
PCI DSS accreditation date
14/1/2019
What the PCI DSS doesn’t cover
All covered
Other security certifications
Yes
Any other security certifications
  • We are looking into FEDRAMP for the coming year
  • On top of our PCI, SOC and ISO 27001 program.

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Jisc is certified as compliant with ISO27001 by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to RMADS accreditation including ITHCs by independent CHECK providers. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Jisc is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Jisc's management tool incorporates a Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates. A dedicated Change and Configuration Management team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
Vulnerability management type
Undisclosed
Vulnerability management approach
As opposed to other cloud service providers who only provide a service but use 3rd party technologies Incapsula developed all the technologies it’s using from scratch and only uses standard servers and routers (no 3rd party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors (we do not have to wait for updates and patches – we do them ourselves instantaneously). In order to fight today’s sophisticated and constantly changing attack patterns wehave Incapsula’s 24x7 SOC - manned with security experts that can handle any attack in real time.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Undisclosed
Incident management approach
Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 to £500000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full product on qualified 14 day POC

Service documents

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