Jisc Services Ltd

Managed Website Protection

The Jisc Managed Website Protection service, based on Imperva Incapsula, provides a cloud-based platform that provides enterprise-grade website security, performance and availability. The service includes best-of-breed WAF; comprehensive DDoS protection; global CDN and an application level load balancer, which are available as standalone services or as an integrated solution.


  • Comprehensive protection against any type of DDoS attack
  • Enterprise grade Web Application Firewall (WAF)
  • Application-aware CDN & content caching
  • Intelligent application-level load balancing
  • Real-time monitoring & alerts
  • Advanced bot mitigation
  • BGP routing-based infrastructure protection
  • Advanced mitigation of layer attacks


  • Automatic detection and immediate triggering
  • Transparent mitigation with less than 0.01% false positives
  • No hardware or software installations needed
  • No code changes or complex integrations are needed
  • Prevents access to malicious and unwanted visitors to your website
  • Defends against web threats and vulnerabilities including OWASP top10
  • Apply your organization’s security policy within the WAF
  • Accelerate web site page rendering and minimize latency
  • Guarantee optimal resource utilization
  • Routing changes are immediate and across-the-board for all users


£5000 to £500000 per licence per year

  • Free trial available

Service documents

G-Cloud 11


Jisc Services Ltd

Jisc helpdesk



Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints The service can be tied down to a UK POP, however it is more effective when deployed using all our worldwide POP's. That way, we can stop the bad actors coming after your website before they reach the UK.
System requirements Incapsula is activated by a simple DNS change

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 30 mins
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels We provide a single core level of service by default but will agree the level of service with customers during on-boarding.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a default scanning configuration which users can customise once the service is running.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No data is stored persistently as part of this service.
End-of-contract process A termination plan will be produced and agreed with you. The key part of this is updating your DNS settings.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Service accessed via Smartphone
Service interface No
What users can and can't do using the API Imperva Incapsula provides customers and partners with the ability to manage accounts and sites via an API. The API has the following characteristics: • Requests are HTTP POST • Parameters are specified in the request body in HTML form style, e.g: param1=value1&param2=value2 • All requests are in SSL • Response content is provided as a JSON document • UTF-8 encoding is always used
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the service by raising service requests in the support portal.


Independence of resources Our global network consists of 40 data centers with over 4 Tbps capacity designed purely to protect your websites.


Service usage metrics Yes
Metrics types Service usage metrics
Metrics types
Metrics include: Website Traffic Human visits Bot visits Threats Bandwidth Status Application attacks Countries Hits per second Bits per second Daily Hits Threat type Attack Countries
Reporting types
  • API access
  • Real-time dashboards


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Imperva Incapsula

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach We do not hold customer data
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Productized SIEM Integration Provides centralized management of Incapsula data within existing security systems and workflows (SIEM systems) Includes a log collector, and pre-made dashboards for easy implementation Supported systems include: Splunk, McAfee, Qradar, and ArcSight
Data export formats Other
Other data export formats SIEM API
Data import formats Other
Other data import formats N/a

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability UPTIME COMMITMENT
Incapsula commits to a NI annual uptime of 99.999% and a PI annual uptime of 99.95%. In the event of a NI Outage longer than five minutes or a PI Outage longer than four hours, Client will be eligible to receive Credits.
DDoS Mitigation will take place within 10 seconds after Client has completed DDoS Activation. For customers that have purchased the Infrastructure Protection Service and the Infrastructure Monitoring Service and have selected the option to allow Incapsula to automatically route traffic through the Incapsula network, DDoS Mitigation will take place within five minutes after the Infrastructure Monitoring Service has detected a DDoS attack on the customer infrastructure.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Username/password.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Comsec
PCI DSS accreditation date 14/1/2019
What the PCI DSS doesn’t cover All covered
Other security certifications Yes
Any other security certifications
  • We are looking into FEDRAMP for the coming year
  • On top of our PCI, SOC and ISO 27001 program.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Jisc is certified as compliant with ISO27001 by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to RMADS accreditation including ITHCs by independent CHECK providers. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Jisc is committed to ITIL aligned Change and Configuration Management for effective management and control of its infrastructure. Jisc's management tool incorporates a Change Management Database (CMDB) at the heart of its operation, with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates. A dedicated Change and Configuration Management team exists within the services department and liaises closely with all other teams to ensure changes are successful and our infrastructure is maintained and accurately modelled within the CMDB.
Vulnerability management type Undisclosed
Vulnerability management approach As opposed to other cloud service providers who only provide a service but use 3rd party technologies Incapsula developed all the technologies it’s using from scratch and only uses standard servers and routers (no 3rd party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors (we do not have to wait for updates and patches – we do them ourselves instantaneously). In order to fight today’s sophisticated and constantly changing attack patterns wehave Incapsula’s 24x7 SOC - manned with security experts that can handle any attack in real time.
Protective monitoring type Undisclosed
Protective monitoring approach Available on request
Incident management type Undisclosed
Incident management approach Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5000 to £500000 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Full product on qualified 14 day POC

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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