Atlassian Jira, Confluence, Trello, Licensing
As your Atlassian Solution Partner, Catapult can procure Atlassian licences on your behalf and ensure this is of optimal cost for your organisation.
We are on hand to help your organisation get the best from the products as they become more embedded and new requirements are identified.
Features
- One stop shop for all things Atlassian
- Procure and manage all your Atlassian licenses under one agreement
- Flexible invoicing and payment terms
- We manage your upgrades and renewals and keep you informed
- We keep you up-to-date on latest product updates and information
- Dedicated technical account management from our team of accredited consultants
- Additional support via our Atlassian enablement services
- Advice from engineers with practical experience in Agile and DevOps
Benefits
- We ensure you get the best deal, optimising spend
- Better payment terms that suit your business
- Pricing and payment in GBP via standard invoicing cycles
- Never miss a renewal date
Pricing
£8 a licence
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@catapult.cx.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
7 4 2 0 4 9 4 9 2 2 1 5 4 5 0
Contact
Catapult CX Limited
Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx
Planning
- Planning service
- Yes
- How the planning service works
-
Send us your licence requirements listing products, add-ons and number of users and we'll send you though a quote within 12 hours.
Catapult offer a free consultation call to discuss your needs and will advise you on the best way forward.
Licences can be procured within 24 hours. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Atlassian Software and add-ons
Training
- Training service provided
- Yes
- How the training service works
- We can provide bespoke training for users and admins. Our expert consultants are real engineers and experienced practitioners of Agile and DevOps and can advise on best practice. Our model is to focus on transferring skills and capabilities so these stick within the clients organisation.
- Training is tied to specific services
- Yes
- Services the training service works with
- Sonatype, Jira (Software, Service Desk, Align), Confluence, Opsgenie, Statuspage
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We identify setup and migration requirements from buyers.
Perform discovery on existing licences and identify possible rationalisations and savings.
Present product and add-on options for best practice and identify any alternatives.
Recommend optimal implementation approach.
Procure licences and implement services where appropriate.
Provide full documentation. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Atlassian software and add-ons
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Every Catapult account has a customer assurance manager assigned to ensure the best quality is delivered to the client.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Catapult provide support via our Support Hub service. This includes delegated admin and consultancy from our accredited Atlassian professionals.
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Aim to respond within 24 business hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We assign a Technical account manager to each customer. Our minimum level of service is 9-5 Monday-Friday, and we can tailor this based on your business requirements. Support is provided via our Support Hub service.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Sonatype, Jira (Software, Service Desk, Align), Confluence, Opsgenie, Statuspage
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £8 a licence
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@catapult.cx.
Tell them what format you need. It will help if you say what assistive technology you use.