Catapult CX Limited

Atlassian Licensing

As your Atlassian Solution Partner, Catapult can procure Atlassian licences on your behalf and ensure this is of optimal cost for your organisation.
We are on hand to help your organisation get the best from the products as they become more embedded and new requirements are identified.

Features

  • One stop shop for all things Atlassian
  • Procure and manage all your Atlassian licenses under one agreement
  • Flexible invoicing and payment terms
  • We manage your upgrades and renewals and keep you informed
  • We keep you up-to-date on latest product updates and information
  • Dedicated technical account management from our team of accredited consultants
  • Additional support via our Atlassian enablement services
  • Advice from engineers with practical experience in Agile and DevOps

Benefits

  • We ensure you get the best deal, optimising spend
  • Better payment terms that suit your business
  • Pricing and payment in GBP via standard invoicing cycles
  • Never miss a renewal date

Pricing

£8 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 4 2 0 4 9 4 9 2 2 1 5 4 5 0

Contact

Catapult CX Limited Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx

Planning

Planning service
Yes
How the planning service works
Send us your licence requirements listing products, add-ons and number of users and we'll send you though a quote within 12 hours.

Catapult offer a free consultation call to discuss your needs and will advise you on the best way forward.

Licences can be procured within 24 hours.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Atlassian Software and add-ons

Training

Training service provided
Yes
How the training service works
We can provide bespoke training for users and admins. Our expert consultants are real engineers and experienced practitioners of Agile and DevOps and can advise on best practice. Our model is to focus on transferring skills and capabilities so these stick within the clients organisation.
Training is tied to specific services
Yes
Services the training service works with
Sonatype, Jira (Software, Service Desk, Align), Confluence, Opsgenie, Statuspage

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We identify setup and migration requirements from buyers.

Perform discovery on existing licences and identify possible rationalisations and savings.

Present product and add-on options for best practice and identify any alternatives.

Recommend optimal implementation approach.

Procure licences and implement services where appropriate.

Provide full documentation.
Setup or migration service is for specific cloud services
Yes
List of supported services
Atlassian software and add-ons

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Every Catapult account has a customer assurance manager assigned to ensure the best quality is delivered to the client.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Catapult provide support via our Support Hub service. This includes delegated admin and consultancy from our accredited Atlassian professionals.

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Aim to respond within 24 business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We assign a Technical account manager to each customer. Our minimum level of service is 9-5 Monday-Friday, and we can tailor this based on your business requirements. Support is provided via our Support Hub service.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Sonatype, Jira (Software, Service Desk, Align), Confluence, Opsgenie, Statuspage

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£8 a licence
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@catapult.cx. Tell them what format you need. It will help if you say what assistive technology you use.