Affinity Works Ltd

Multi-site Care Resource Directory

Comprehensive, extensible resource discovery directory providing citizens with access to advice and service information, along with a variety of self-service capabilities and options for service purchasing. Deployed as a single solution for multiple sites to release service quality benefits for users as well as significant cost benefits for the partners.

Features

  • Information discovery portal including service-user advice and service directory
  • Content management, content search and categorisation
  • Self-serve capability including needs-assessment and financial-assessment options
  • Service procurement and brokerage options
  • Single cross-partner deployment for collaborating organisations
  • Includes one-stop support for all stakeholders including Service-Users and Service-Providers
  • Includes expert support through service implementation
  • Content and Quality Management service options

Benefits

  • Improved service for citizens, including options to self-serve
  • Cost reductions from channel shifting users to online delivery
  • Multi-site deployment provides wider choice for users and reduced "boundary-effect"
  • Multi-site deployment offers significant savings on implementation and service operation
  • Right first time solution design and deployment
  • Service quality benefits of Affinity Works supporting all stakeholders

Pricing

£23200 per unit per year

Service documents

G-Cloud 11

741213157092701

Affinity Works Ltd

Richard Wellings

01543 433255

richard.wellings@affinityworks.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Adequate network connections and telecommunications links
  • Up to date standards compliant web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are defined in detail in the Service Definition document associated with this service
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Described in the associated Service Definition document
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Affinity Works will agree a Deployment Plan with the customer to co-ordinate the transition from solution procurement to ‘Business As Usual’ live operation. Affinity Works will facilitate the procurement, installation and configuration of the necessary hardware and the installation of all necessary third party and solution specific software components
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Unless alternative arrangements are agreed, upon termination of service provision Affinity Works will provide the customer with a copy of the most recent weekly back up of their data within a period of 5 working days and will destroy any copies of customer data and backups within a period of 20 working days.
End-of-contract process Arrangements other than those described under 'End-of-contract data extraction' may attract additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Web interface responsive to different rendering devices. Management Report rendering responsive depending on version of database server adopted.
Service interface No
API Yes
What users can and can't do using the API APIs can be used to import or export data from the system. Accounts for both inbound and outbound APIs can be managed by the users themselves.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The solution is highly customisable in terms of data structures and all aspects of system behaviour in line with individual client requirements. Full details of available customisation can be provided on request

Scaling

Scaling
Independence of resources Load balancing and elasticity are built in to the underlying hosting environment architecture to ensure minimum SLA criteria are met

Analytics

Analytics
Service usage metrics Yes
Metrics types A wide variety of service usage metrics are available via Google Analytics and/or internal reporting tools
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Oxford Computer Consultants

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported in a variety of formats and can be provided to clients on request. Depending on the form and complexity of data required there may be associated charges.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Described in the associated Service Definition document
Approach to resilience Available on request
Outage reporting Email alerts and other arrangements tailored to client requirements

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Two step authentication with random character selection from secret word as well as password. Optional two-factor authentication (may be associated charges)
Access restrictions in management interfaces and support channels Permission management and additional service access controls
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Details available on request
ISO/IEC 27001 accreditation date Details available on request
What the ISO/IEC 27001 doesn’t cover Software supplier and hosting provider both have full ISO/IEC 27001 certification. Current details can be provided from each of these organisations if required
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Detailed information security policies designed, reviewed, implemented and enforced. Specific details are available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details available to clients on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Details available to clients on request
Protective monitoring type Undisclosed
Protective monitoring approach Undisclosed
Incident management type Supplier-defined controls
Incident management approach Summarised in the associated Service Definition document and detailed in client documentation

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £23200 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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