Affinity Works Ltd

Multi-site Care Resource Directory

Comprehensive, extensible resource discovery directory providing citizens with access to advice and service information, along with a variety of self-service capabilities and options for service purchasing. Deployed as a single solution for multiple sites to release service quality benefits for users as well as significant cost benefits for the partners.

Features

  • Information discovery portal including service-user advice and service directory
  • Content management, content search and categorisation
  • Self-serve capability including needs-assessment and financial-assessment options
  • Service procurement and brokerage options
  • Single cross-partner deployment for collaborating organisations
  • Includes one-stop support for all stakeholders including Service-Users and Service-Providers
  • Includes expert support through service implementation
  • Content and Quality Management service options

Benefits

  • Improved service for citizens, including options to self-serve
  • Cost reductions from channel shifting users to online delivery
  • Multi-site deployment provides wider choice for users and reduced "boundary-effect"
  • Multi-site deployment offers significant savings on implementation and service operation
  • Right first time solution design and deployment
  • Service quality benefits of Affinity Works supporting all stakeholders

Pricing

£23200 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

7 4 1 2 1 3 1 5 7 0 9 2 7 0 1

Contact

Affinity Works Ltd

Richard Wellings

01543 433255

richard.wellings@affinityworks.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • Adequate network connections and telecommunications links
  • Up to date standards compliant web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times are defined in detail in the Service Definition document associated with this service
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Described in the associated Service Definition document
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Affinity Works will agree a Deployment Plan with the customer to co-ordinate the transition from solution procurement to ‘Business As Usual’ live operation. Affinity Works will facilitate the procurement, installation and configuration of the necessary hardware and the installation of all necessary third party and solution specific software components
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Unless alternative arrangements are agreed, upon termination of service provision Affinity Works will provide the customer with a copy of the most recent weekly back up of their data within a period of 5 working days and will destroy any copies of customer data and backups within a period of 20 working days.
End-of-contract process
Arrangements other than those described under 'End-of-contract data extraction' may attract additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Web interface responsive to different rendering devices. Management Report rendering responsive depending on version of database server adopted.
Service interface
No
API
Yes
What users can and can't do using the API
APIs can be used to import or export data from the system. Accounts for both inbound and outbound APIs can be managed by the users themselves.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The solution is highly customisable in terms of data structures and all aspects of system behaviour in line with individual client requirements. Full details of available customisation can be provided on request

Scaling

Independence of resources
Load balancing and elasticity are built in to the underlying hosting environment architecture to ensure minimum SLA criteria are met

Analytics

Service usage metrics
Yes
Metrics types
A wide variety of service usage metrics are available via Google Analytics and/or internal reporting tools
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Oxford Computer Consultants

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported in a variety of formats and can be provided to clients on request. Depending on the form and complexity of data required there may be associated charges.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Described in the associated Service Definition document
Approach to resilience
Available on request
Outage reporting
Email alerts and other arrangements tailored to client requirements

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Two step authentication with random character selection from secret word as well as password. Optional two-factor authentication (may be associated charges)
Access restrictions in management interfaces and support channels
Permission management and additional service access controls
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Details available on request
ISO/IEC 27001 accreditation date
Details available on request
What the ISO/IEC 27001 doesn’t cover
Software supplier and hosting provider both have full ISO/IEC 27001 certification. Current details can be provided from each of these organisations if required
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Detailed information security policies designed, reviewed, implemented and enforced. Specific details are available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Details available to clients on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Details available to clients on request
Protective monitoring type
Undisclosed
Protective monitoring approach
Undisclosed
Incident management type
Supplier-defined controls
Incident management approach
Summarised in the associated Service Definition document and detailed in client documentation

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£23200 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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