Sardina Systems

FishOS

FishOS brings to large-scale virtualized data centers a modern fully integrated management and automation with a 100% open architecture, fully-tested and certified OpenStack + Kubernetes platform.
Sardina FishOS product is an automated, energy-optimizing, scalable and pay-as-you-grow enterprise OpenStack and Kubernetes model.

Features

  • Open source management and automation tools
  • Deploy, operate and upgrade an OpenStack and Kubernetes
  • Health Engine to detect sick states in the system
  • BeanCounter for usage billing and accounting
  • Service Manager system built for research and government environments
  • Upgrader
  • Scalable monitoring
  • Log management
  • Capacity planning

Benefits

  • rapid OpenStack deployment
  • efficient, reliable and scalable operations
  • market-unique Zero-Downtime upgrade
  • enable preemptive mitigation of potential faults
  • flexible, highly configurable usage accounting and billing system
  • a production-ready cloud environment

Pricing

£300 to £500 per server per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

740665336296721

Sardina Systems

Mihaela Constantinescu

+442034689857

sales@sardinasystems.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints No
System requirements Intel x86 servers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the severity of the question, from 6 hours to 24 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Google Meet, Matrix
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Basic support
0900 – 1700 CET
Submission of Support Requests: email
Response method: email
Engagement Lead Time:
Severity 1 Errors: 6 hours
Severity 2 Errors: 12 hours
Severity 3 Errors: 24 hours
Severity 4 Errors: work on a Solution will commence in due course
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, user documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The data is only present on-site, being a private cloud. No data extraction necessary.
End-of-contract process User continues using the service. Sardina proprietary management functionalities require on-going license but the integrated open source components do not.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API Yes
What users can and can't do using the API FishOS OpenStack supports full OpenStack API accessible via HTTP (RESTful). OpenStack API calls enable creation, management and monitoring of service requests and provide a view into information about the components of the environment. Full Kubernetes API is also supported, accessible via HTTP (RESTful). The API are compatible with tools such as Terraform and Amazon S3. There are no limitations oj how users can set up or make changes via API. User authentication manages access control, with configurable policies on the actions users are able to carry out.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The whole solution architecture is customizable.

Scaling

Scaling
Independence of resources So as to guarantee that users are not affected by the demands from other users, we can either resource reservations and shares (eg: network bandwidth shaping) or leverage FishOS Workload Manager to automatically right-balance the workloads across the facility. In addition, FishOS also provides an Operator's capacity planning team a full system view to ensure that system resources usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types CPU
Disk
Memory
Network
Number of active instances
Other
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as a VMDK, QCOW2, RAW).
Data export formats Other
Other data export formats
  • VMDK
  • QCOW2
  • RAW
  • VPC/VHD/VHDX
  • ISO
  • VDI
  • QED
Data import formats Other
Other data import formats
  • QCOW2
  • VMDK
  • RAW
  • VPC/VHD/VHDX
  • QED
  • VDI
  • ISO

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks SSH for servicing the private/hosted cloud.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network SSH for servicing servers in a system

Availability and resilience

Availability and resilience
Guaranteed availability A FishOS system runs on-premise on client's servers, subject to client's own systems SLA. Sardina's support SLA is as follows:

Basic support
0900 – 1700 CET
Submission of Support Requests: email
Response method: email
Engagement Lead Time:
Severity 1 Errors: 6 hours
Severity 2 Errors: 12 hours
Severity 3 Errors: 24 hours
Severity 4 Errors: work on a Solution will commence in due course
Approach to resilience Sardina FishOS features an AI-backed Health Engine which detects anomalous states in the system to enable Operators to take preemptive actions to prevent failure. FishOS also monitors for overall system operational systems and service component states to ensure that they are operating as expected.

Further information available upon request.
Outage reporting A Sardina FishOS system runs on-premise as a private/hosted cloud. FishOS provides Operators with a view on the system state and health via dashboard, API and it is also configurable to provide email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Sardina FishOS runs on-premise as private/hosted cloud, and is configurable to fit with client organization's authentication mechanism.
Access restrictions in management interfaces and support channels Sardina FishOS runs on-premise as private/hosted cloud. Access to management interface, user portal and API of FishOS require unique username and password combination. Clients may also use 2FA authentication tokens, or other authentication mechanisms present (eg: SAML).

For Sardina's support portal, all users are required to have a unique username and password.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Sardina FishOS runs on-premise as private/hosted cloud. Access to management interface, user portal and API of FishOS require unique username and password combination. Clients may also use 2FA authentication tokens, or other authentication mechanisms present (eg: SAML).

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Sardina FishOS runs on-premise as private/hosted cloud, and is subject to the client's in-house security regime.

Within Sardina Systems, a process according to ISO/IEC 27001 is practiced.
Information security policies and processes While Sardina FishOS runs on-premise as private/hosted cloud at a client's site, Sardina Systems has a number of inter-connected governance frameworks in place which control both how the Company operates and the manner in which it services its customers. The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Sardina Systems practices configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard. Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation. A robust, established process for the formal submission of change requests is mandated prior to review and approval of the daily Change Advisory Board, which is attended by a quorum of operational and technical management personnel.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach While Sardina FishOS runs on-premise as private/hosted clouds subject to client's processes, Sardina Systems practices vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of Sardina Systems' asset. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach While Sardina FishOS runs on-premise as private/hosted clouds subject to client's processes, Sardina Systems follows best practice from the National Cyber Security Centre, to protect its internal systems with enhanced protective monitoring services (SIEM). Our approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the Sardina's Infrastructure Operations Team for prompt investigation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach While Sardina FishOS runs on-premise as private/hosted clouds subject to client's processes, Sardina Systems practices incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3, current ISO20000 and ISO27001 standards. This process provides for the progression of alerts generated by automated monitoring systems, issues identified by Sardina's Infrastructure Operations Team, and incidents identified and reported to Sardina by its partners. All incidents are promptly reported into a ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £300 to £500 per server per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full set of FishOS software is included, except FishOS Upgrader which is not included, limited for up to 60 days.

Contact: sales@sardinasystems.com

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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