Pugh Computers Ltd

Sophos Central Intercept-X (CIX)

Cloud-managed Next-Generation Endpoint Security providing Exploit Prevention technology, Ransomware Protection + Recovery, Sophos Clean (Advanced Remediation + restoration) as well as Sophos Root Cause Analysis to provide detail source of infection information + visualisation

Features

  • Cloud Hosted Management, enforcement, audit and reporting
  • Next Generation Exploit Prevention technology
  • Next Generation Next Generation Anti-Ransomware protection and recovery
  • Deep-clean remediation of the entire threat chain
  • Root Cause Analysis. Provides detail of exact threat behaviour
  • Malicious Traffic Detection. Added security against botnet behaviour
  • Flexible Policy. Control by machine or user for best flexibility
  • Can work alongside Sophos Central or 3rd party AV products
  • 24/7/365 phone & email support by Vendor
  • Single Pane of Glass control for multiple Sophos products

Benefits

  • Ease of use, always up to date, no hosting costs
  • Signatureless protection from known + zero-day attacks
  • Stop ransomware by detecting encryption then automatically restores original data
  • Fully remediate threat traces not just final payload
  • Delivers full forensic trail of the attack, allows estate analysis
  • Detect and stop botnet traffic
  • Granular control over individual or groups of machines and users
  • Leverage Next Generation protection on top of exiting AV
  • Vendor supplied frontline support by phone and email as standard
  • Synchronised Security : better together protection over PCs, Mobiles

Pricing

£1.33 per user per month

Service documents

G-Cloud 9

740232628146278

Pugh Computers Ltd

Dylan Davies

01974 200 201

dylan@pugh.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Sophos Central Intercept X is one product set within Sophos Central - a Cloud-based Management Platform enabling security, audit + reporting for Endpoint Protection, Exploit & Ransomware Protection, Server Protection, Disk Encryption, MDM/EMM, Web Filtering, Wireless Access (E.g. hotspots) and more.
Cloud deployment model Public cloud
Service constraints 1) Service is based in AWS
2) Service offers data stores in USA, Eire or Germany
3) Data store will never move geography (data sovereignty)
4) Service is sold through reseller channel with direct Sophos Sales
5) Service is sold through reseller channel with direct Sophos Support
System requirements
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari.)
  • Endpoint. PC support WinXP-Win10 + macOS 10.8-10.11
  • Endpoint. Server support Win2003-Win2016
  • Endpoint. Linux support varied including RHEL, SUSE, CentOS
  • No on-premise infrastructure required
  • All Endpoints require Internet Connectivity to Sophos services

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Sophos Technical Support offers customers three distinct support options: Enhanced, Enhanced Plus and Technical Account Manager. Details of response times for each level are available in the Sophos Support Services Guide.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Sophos Technical Support offers customers three distinct support options: Enhanced, Enhanced Plus and Technical Account Manager. Details of response times for each level are available in the Sophos Support Services Guide.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos CEA
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
End-of-contract process 1) Deliberate end of contract. Sophos Central Intercept X is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos Central Intercept X then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central.
2) Accidental end of contract. In the event of a renewal being missed but the service still being desired, the customer should enter immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Simply UI layout - the access to all features and functions is available in low resolution (Mobile) browsers as well as high resolution (Desktop) browsers.
Accessibility standards None or don’t know
Description of accessibility Sophos CEA is accessed through a number of supported browsers.
Accessibility testing Sophos CEA is accessed through a number of supported browsers.
API Yes
What users can and can't do using the API Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

Analytics
Service usage metrics Yes
Metrics types The solution provides by default a dashboard providing metrics on Alerts, Usage, Web Stats, User Activity Status and other key indicators. Additionally, more detailed metrics are available including but not limited to Users, Computers, Peripherals, Blocked Applications, Allowed Applications, Policy Violations and DLP Violations.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller (no extras)
Organisation whose services are being resold Sophos

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats Other
Other data import formats N/A - this is not a Data Processing service

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
Data protection within supplier network Other
Other protection within supplier network All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.

Availability and resilience

Availability and resilience
Guaranteed availability Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current up time please see centralstatus.sophos.com
Approach to resilience Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
Outage reporting Real time status information is available at centralstatus.sophos.com

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Username and password
Please note that 2-factor authentication is expected to be added in a near-future release
Access restriction testing frequency At least once a year
Management access authentication
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Sophos Central runs in ISO 27001 approved AWS Data Centres
ISO/IEC 27001 accreditation date See AWS website for more information
What the ISO/IEC 27001 doesn’t cover See AWS website for more information
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date See AWS website for further details
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover See AWS website for further details
PCI certification Yes
Who accredited the PCI DSS certification World Pay accredited Pugh
PCI DSS accreditation date 28/02/2017
What the PCI DSS doesn’t cover See the World Pay website for information on what is not covered
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Sophos is Cyber Essentials accredited
Information security policies and processes Sophos is Cyber Essentials accredited

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Operational security processes are confidential
Vulnerability management type Undisclosed
Vulnerability management approach Operational security processes are confidential
Protective monitoring type Undisclosed
Protective monitoring approach Operational security processes are confidential
Incident management type Undisclosed
Incident management approach Operational security processes are confidential

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.33 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full trials available
Link to free trial https://www.sophos.com/en-us/products/free-trials.aspx

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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