RSM Risk Assurance Services LLP

Governance, risk management and compliance software (Insight4GRC)

Governance Risk and Compliance (GRC) software from RSM. Insight4GRC is a cost-effective governance, risk and compliance software suite that provides management teams with the tools to assess organisational risk, track assigned actions, facilitate company policy acceptance and a survey management tool to collect, analyse and report on data.

Features

  • Monitoring and reporting on enterprise wide governance, risk, compliance
  • Organisation risk assessment, controls and assurance mapping
  • Real time action allocation and tracking software tool
  • Policy and procedure management, communication, acceptance and compliance system
  • Performance measurement
  • Risk Management Framework–review, design, development, implementation & training
  • Governance Framework–review, design, development, implementation & training
  • Assurance mapping–review, design, development & implementation
  • Board Assurance Framework (BAF)
  • Surveying and questionnaire design and distribution

Benefits

  • Obtain complete picture of enterprise governance, risk, compliance and controls
  • Increased GRC efficiency, reducing administration time and cost
  • Increased GRC effectiveness, focusing on outcomes and increasing accountability
  • Organisations are more likely to spot and seize opportunities identified
  • Organisations are less likely to suffer from unexpected loss
  • Demonstration of good governance increase 3rd party confidence
  • Enterprise wide GRC position available at touch of a button
  • Increased level of assurance to key stakeholders
  • Manages and reduces vicarious liability
  • Excellence – leading technology coupled with experienced GRC consultants

Pricing

£5,000 a licence a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 3 9 6 1 3 6 7 6 3 0 0 1 7 9

Contact

RSM Risk Assurance Services LLP

Kat Styler

0121 214 3322

bidteam@rsmuk.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints that we are aware of.
System requirements
JavaScript enabled

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday to Friday 9am to 5pm.

Priority 1 - Highest
The whole application is unavailable, preventing the Customer continuing core application activities. Resolution time is 4 working hours.

Priority 2
Incidents which do not prevent the Customer continuing core application activities is 7 days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
There is one level of support. All support is done through the managed service desk. Implementations are supported by account managed and dedicated service delivery manager.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training and user documentation is provided. Training can be bespoked to user requirements.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Excel
  • Word
End-of-contract data extraction
All data can be extracted via reports.
End-of-contract process
All data can be extracted via reports. Data will be retained for a defined period unless specifically requested by the customer. There is no additional charge for data retention or deletion.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Custom text fields can be customised to meet customer requirements. Customisation is performed in the administration system.
Users with the necessary permission can perform the customisation.

Scaling

Independence of resources
We use a load balanced and scalable solution.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
Physical data controls as governed by the ISO27001:2013 certification.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Standard reports can be used to extract data.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • PDF
  • Excel
  • Word
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
IP restrictions
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% availability target.

RSM UK's maximum liability for all claims made under this Agreement, however arising, including (without limitation) due to negligence, breach of contract, misrepresentation (excluding fraudulent misrepresentation) or for any other reason, shall be limited to a sum equal to 100% of the amount of the fees received by RSM UK under this Agreement.
Approach to resilience
Available on request.
Outage reporting
Any planned outages are communicated by email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted through role management within the application. Some configuration interfaces are restricted to VPN.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
09/01/2017
What the ISO/IEC 27001 doesn’t cover
There are no elements of the hosted solution not covered by the certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The RSM IT Faculty have achieved ISO 27001:2013 certification and as such has an Information Security Policy in place which is reviewed at least annually. Guidance for all members of staff outlining the expected security activities and behaviours are addressed in the organisations terms and conditions of employment which are published on the Intranet. All staff whether permanent or temporary are aware of their obligations through agreeing to and signing their contracts of employment. In addition, acceptable use and IT policies are published within the staff handbook and on the intranet for ease of reference. Staff are also made aware of these policies during their initial induction. IT faculty staff as part of the ISO 27001 certification received Information Security staff presentations and a CBT to raise awareness and test their understanding.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Undisclosed
Vulnerability management approach
Available on request
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request
Incident management type
Undisclosed
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We do offer a trial service of Insight4GRC for a limited period only. We offer access to materials, existing users and case studies.
It is always in our interests to ensure that organisations embarking on the Insight4GRC implementation are suitably prepared and that the system will meet their needs.

Service documents

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