Esuasive

Esuasive Grants and Awards Management

Esuasive Grants and Awards Management meets the needs of organisations responsible for receiving, evaluating, tracking, processing and approving grant applications, setting up funding programmes and monitoring funds allocated, performance and outcomes.

Features

  • Online applications via web site or portal
  • Track submissions and progress online
  • Configurable approval process
  • Supports multiple funding programmes
  • Dashboards enable monitoring of performance and outcomes
  • Integrated with Microsoft SharePoint for document management

Benefits

  • Streamlines applicant process and experience
  • Tracks evaluations and records decisions made
  • Provides performance information on funding, grants awarded and outcomes
  • Complies with UK Government grants standards
  • Strong security model ensures sensitive information is protected
  • Powered by Microsoft Dynamics 365, a secure, enterprise-grade platform

Pricing

£3 to £15 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

739589892375193

Esuasive

Nick Hill

01344 393012

nhill@esuasive.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Dynamics 365; Microsoft SharePoint
Cloud deployment model Public cloud
Service constraints Full details of the Microsoft Dynamics 365 service can be found here - https://www.microsoft.com/en-gb/download/details.aspx?id=30185 and https://docs.microsoft.com/en-gb/dynamics365/#pivot=main&panel=apps
System requirements
  • Processor: 2.9GHz x86- or x64-bit dual core SSE2 instruction set
  • Memory: 2GB RAM
  • Display: SVGA with a resolution of 1024x768

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1: Critical - Response Time: 2hr  
P2: Major - Response Time: 4hr
P3: Important - Response Time: 8hr  
P4: Minor - Response Time: varies on request
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Technical support is included in the licence fees. Enhanced user support is available at additional cost, aligned to the needs of each customer.

First line and second line technical support is provided by Esuasive. Third line technical support is provided by Microsoft.

Technical support is managed by Esuasive's Technical Support Manager.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Esuasive works with customers to ensure business adoption of each solution delivered is smooth and trouble-free. Comprehensive background guidance, help, training and troubleshooting materials are also available as part of the Microsoft Dynamics 365 service. Within the Microsoft Dynamics 365 Administration Portal, there are links to many of the resources available, including help articles for users and administrators who need to manage Microsoft Dynamics 365, and community forums/wikis where help articles and white papers are published.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction At end of contract customers can export data from Microsoft Dynamics 365 using tools provided by Esuasive and Microsoft.
End-of-contract process No more than 180 days after expiration or termination of Customer’s use of an Online Service, Microsoft will disable the account and delete Customer Data from the account.
Transfer of Customer Data. Unless Customer has opted out of the Standard Contractual Clauses, all transfers of Customer Data out of the European Union, European Economic Area, and Switzerland shall be governed by the Standard Contractual Clauses. Microsoft will abide by the requirements of European Economic Area and Swiss data protection law regarding the collection, use, transfer, retention, and other processing of personal data from the European Economic Area and Switzerland. For more see http://trustoffice365.com/

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Dynamics 365 allows access and functionality to be provided via a mobile device, web browser or mobile application. The solution supports a model that only requires configuration to be carried once regardless of how the solution is accessed. With the responsive Dynamics Unified Interface, users will have the same experience on a mobile device or on a web browser.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Please see https://docs.microsoft.com/en-us/dynamics365/get-started/accessibility/
API Yes
What users can and can't do using the API Please see https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/about?view=dynamics-ce-odata-9
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Configuration to meet individual customer needs - including amending and creating new entities, forms, views and workflows - is typically carried out without requiring custom coding. To meet very specific requirements that do require custom development, Esuasive uses the Microsoft-supported software developer kit (SDK).

Scaling

Scaling
Independence of resources The Microsoft Cloud service operates multiple scale groups in each data centre and automatically provisions new customers into a scale group. The architecture of scale groups is designed to meet the many needs of operating a service at scale, including security, scalability, performance, tenant isolation, serviceability, and monitoring. Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multitenant environments.

Analytics

Analytics
Service usage metrics Yes
Metrics types Organization Insights provides a quick view of key Dynamics 365 metrics such as the number of active users and page requests. The Dynamics 365 Administration Portal provides an overview of each instance's 'service health' including service degradation and storage capacity.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach The data within the Dynamics 365 system is encrypted using a PFX or BYOK encryption key. All instances of Dynamics 365 use Microsoft SQL Server Transparent Data Encryption (TDE) to perform real-time encryption of data when written to disk, also known as encryption at rest.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported from Microsoft Dynamics 365 through the Export to Excel feature and using web service APIs documented in the Dynamics 365 SDK. Data can also be exported using the data export service.
Data export formats
  • CSV
  • Other
Other data export formats
  • Data in various open formats be exported from Dynamics365
  • Use the web service APIs documented in Dynamics 365 SDK
  • Files in XML Spreadsheet, TXT, CSV, XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • Use the web service APIs documented in Dynamics 365 SDK
  • Data in various open formats be exported from Dynamics365
  • Files in XML Spreadsheet, TXT, CSV, XLSX

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Please see https://docs.microsoft.com/en-us/azure/best-practices-network-security

Availability and resilience

Availability and resilience
Guaranteed availability Please see http://www.microsoftvolumelicensing.com/Downloader.aspx?documenttype=OST&lang=English
Approach to resilience Please see https://docs.microsoft.com/en-us/azure/architecture/resiliency/disaster-recovery-azure-applications
Outage reporting The service reports outages via the service status portal, alerts or mobile application.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Dynamics 365 uses Azure Active Directory for authentication. For details on the Dynamics 365 security architecture please see
https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/security-
architecture

Role-based security is aligned with the structure of the business. Users are assigned to security roles based on their responsibilities in
the organization and their participation in business processes. Please see
https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/role-
based-security.
Access restrictions in management interfaces and support channels Role-based access control  enables customers to grant access based on users' assigned roles. Please see https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/sysadmin/role-based-security and https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/security-dev/how-role-based-security-control-access-entities
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 27/03/2018
What the ISO/IEC 27001 doesn’t cover Please see Microsoft's statement of applicabilty for ISO 27001 for Dynamics 365 at https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=d383c8df-1387-4a08-8604-b3e8aa647206&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_ISO_Reports
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Service scope for CSA STAR Certificate is decribed in  this document: https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=6d07d7e3-da62-4153-a91c-14d259dac9f1&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_ISO_Reports
PCI certification No
Other security certifications Yes
Any other security certifications
  • EU Model Clauses
  • EU-US Privacy Shield
  • GDPR
  • FIPS 140-2
  • HIPAA/HITECH
  • G-CLOUD
  • MCTS
  • ISO 27018

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Please see https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings?product=Dynamics365
https://www.microsoft.com/en-us/trustcenter
Information security policies and processes Please see https://download.microsoft.com/download/6/D/F/6DFD7614-BBCF-4572-A871-E446B8CF5D79/MSFT_cloud_architecture_security.pdf
http://download.microsoft.com/download/C/E/3/CE357CE2-3A98-4493-BAEB-CEB13F333302/Cloud_App_Security_datasheet.pdf
https://www.microsoft.com/en-us/enterprise-mobility-security/cloud-app-security

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Esuasive's change control procedure includes:
• identification and recording of significant changes
• assessment of potential impact
• formal approval of proposed changes
• change planning
• communication of changes to all relevant persons.
• fallback procedures, including procedures and responsibilities for recovering from unsuccessful changes
• validation and acceptance of each change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Incident Response phases are:
1. Identification – system and security alerts are analyzed; each incident is assigned a severity classification and appropriately escalated within
Microsoft.
2. Containment – the escalation team evaluates the impact of an incident and ensures the incident is contained.
3. Eradication – after the situation is contained, the escalation team eradicates any damage caused and identifies the root cause of the security breach.
4. Recovery – software updates are applied and services are returned to a full working capacity.
5. Lessons learned – each security incident is analyzed to ensure to protect against reoccurrence.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Please see https://docs.microsoft.com/en-us/azure/security/azure-threat-detection
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please see https://www.microsoft.com/en-us/download/confirmation.aspx?id=55110

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3 to £15 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day trial.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
Return to top ↑