Proact IT UK Limited

SaaS Backup for Office 365 or Salesforce

SaaS Backup is a SaaS offering that provides protection of Office 365 and Salesforce data in the event of accidental deletion or malicious attack. It provides a simple way to back up data to the external location of Customer's choice, either on-premise or in the public cloud.

Features

  • SaaS offering - no software to install / maintain
  • Comprehensive backup / recovery solution, without host agents
  • Directory grouping
  • Single-click recovery
  • Granular search, recovery and data export options
  • Backup to the cloud, or to on-premises
  • Secure: integrated encryption, audit, role-based access control and multi-factor authentication
  • Broad Office365 protection options (Teams, Exchange, Sharepoint, Groups)

Benefits

  • Take control of your SaaS data
  • Backup and restore Office 365/Salesforce in an automated, simplified way
  • Recover data in Office365/Salesforce in minutes (not weeks!)
  • Meet regulatory compliance and data retention needs on cloud-based services
  • Ensure data sovereignty for geographically dispersed SaaS offerings
  • Offboard user data in contract termination or extended downtime scenarios
  • Bring your own storage or use service-provided storage

Pricing

£35 to £75 per user per year

Service documents

Framework

G-Cloud 11

Service ID

7 3 9 2 1 4 6 5 8 9 3 4 9 2 5

Contact

Proact IT UK Limited

Proact UK Sales

02038 926190

bids@proact.co.uk

Service scope

Service constraints
Global Admin in Office 365/System Admin rights in Salesforce are required for Sign up
System requirements
SaaS service; only internet access is required

User support

Email or online ticketing support
Email or online ticketing
Support response times
Cloud Data Services carry a “Standard” support level. Response times are dictated by priority and other customer escalations tied to more premium support offerings. See response time objectives here: https://www.netapp.com/us/media/supportedge-standard-product-description.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
The Chat service is available from the User Interface. It can be accessed from the Support Tab on the left side pane wihtin the Interface.
Web chat accessibility testing
We have not done any testing as there have been no requirements to yet
Onsite support
Yes, at extra cost
Support levels
Support is included as part of the service, and there is only a single 'tier' offered. We also include enrollment into our customer success program, at no additional charge. You can 'top up' the standard remote support with onsite professional services at an extra cost.
Support available to third parties
No

Onboarding and offboarding

Getting started
Simple enough to run without training, however we provide onsite training, NetApp University Online training and User Guide available
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
SaaS Backup provides Export to PST and Export to Data options to extract the data when contract ends
End-of-contract process
NetApp SaaS Backup will provide 90 days support for customers upon termination of service of SaaS Backup to be able to restore of their data. Upon completion of the 90 days from the day of termination, NetApp SaaS Backup will destroy/purge the customer tenancy and associated backup data.

Using the service

Web browser interface
Yes
Using the web interface
All administration is done in via the web interface. It's simple and takes less than 2 mins to set up. Use https://saasbackup.netapp.com/ to access the service and select the appropriate service that needs to be protected. Role Based Access can be assigned to individual admin users based on their roles and requirements.
Web interface accessibility standard
WCAG 2.1 A
Web interface accessibility testing
Access is via Internet Browser (validated and works with common browsers like Google Chrome, Mozilla Firefox and Internet Explorer). Accessibilty approach is outlined here: http://luci.netapp.com/visual-language/color.html and here: http://luci.netapp.com
API
Yes
What users can and can't do using the API
SaaS Backup service will provide around 22 cmdlets that can be used to automate common administration and management tasks including on-boarding, grouping, tiering and so on
API automation tools
Other
Other API automation tools
Powershell, will work with virtually any automation toolset
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
Windows
Using the command line interface
Cmdlets can be used to activate/deactivate the services, move the users between tiers, group the users/sites, trigger a backup job, trigger a restore job, download the audit file and many more.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
The SaaS Backup service automatically scales using microservices capability and handles any load placed by any user
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
Backup and Restore statistics along with storage usage
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
NetApp

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Encryption of Storage End Points
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Office 365
  • Salesforce
Backup controls
Administrator can include/exclude the appropriate service for protection. The service can be deactivated and activated anytime from the user interface. The backups are triggered based on pre-defined schedules / policies. Policies would typically align to group definitions in Active Directory, with each policy differentiated in recovery point objective (RPO) and retention period.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
No SLA
Approach to resilience
NetApp SaaS Backup implements an Active-Active configuration of our service in AWS to the closest availability Zone for resiliency
Outage reporting
Email Alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Uses the Azure identity provider, or NetApp Support ID for authentication.
Access restrictions in management interfaces and support channels
NetApp restricts access to management interfaces and support channels through AWS IAM roles and a least privileged model.
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
Other, Require an authorized user to provide the information through his access
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO/IEC 27017, ISO/iEC 27018, SOC 2
Information security policies and processes
This is a very broad question and information can be made available on request for Specific Policies and Processes

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
NetApp SaaS Backup folllows S-SDLC processes and every release/updates go through Secure Code Reviews & Code Scans (Static & Dynamic) and VA exercises. Every release goes through a Security Impact assessment before rolled into production
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Vulnerability Assessment is a continuous exercise at performed at the Software Engineering and Service Delivery levels. The VA is performed for every release in Engineering and VA is carried out at periodic intervals at the service delivery level. WRT Patch management, NetApp SaaS Backup Leverages the software binaries from AWS with the lastest patches and address them immediately. At the Software Engineering, we carry out a risk assessment exercise and prioritize and address the vulnerabilities accordingly
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
NetApp SaaS Backup has a 24/7 Monitoring of the service carried in shift by our SREs. Any activity and events are logged and goes through an incident management process and have defined SLA for incidents
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
NetApp has a pre-defined common events that are monitored and reported automatically through tools integration, which are then reviewed by the SRE and closed after taking the necessary action. A user can also report incidents based on the monitoring activity. NetApp currently does not provide incident report externally and purely consumed internally for service level and process improvements

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
NetApp SaaS Backup relies on AWS for Virtualization technologies
How shared infrastructure is kept separate
AWS

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£35 to £75 per user per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
SaaS backup offers 30 days free trial. The trial is limited to 25 users, 25 site Collections, 25 OneDrive and 25 Office Groups/Teams. The trial only allows Tier 3 (pre-defined tier for backups). A maximum of 3 immediate backups per day.
Link to free trial
Available on request from bids@proact.co.uk

Service documents

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