Mobilise Cloud Services Ltd

Cloud Systems and Processes (Cloud Centre of Excellence)

As more companies view cloud adoption as a strategic imperative underpinning their digital transformation efforts, they are turning to cloud centres of excellence (CCoEs) to ensure organisation-wide adoption of best practices. A central organisation, the CCOE inspires everyone and allows the CIO and CTO to communicate their vision.

Features

  • Review current organisation and processes or design from beginning
  • Team structure, terms of reference, skills and traits
  • Delivery of quick wins; focus on single, vital tasks
  • Acquire leadership support – delivery of CoE message
  • Build reusable patterns and reference architectures
  • Engage and evangelise
  • Scale and reorganise

Benefits

  • ISO27001 security accredited supplier
  • Design and support of Official and Official Sensitive
  • Allows access to scalable and flexible solutions
  • Technology and vendor independent
  • Proven cloud solutions delivered in government with multiple cloud providers
  • Agile delivery enables re-prioritisation of requirements with each iteration
  • Improved information exchange, improved efficiency
  • Rapid prototyping
  • Automated end-to-end testing

Pricing

£0 a server a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.carnie@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 3 8 9 3 3 4 4 0 8 1 7 2 6 1

Contact

Mobilise Cloud Services Ltd James Carnie
Telephone: 07817317694
Email: james.carnie@mobilise.cloud

Planning

Planning service
Yes
How the planning service works
Mobilise will work with the customer to implement a Cloud Centre of Excellence - a team of cloud experts that evangelise emerging technologies. This will consist of a current review of organisational structure, paths of communication, staff skillsets and ability to quickly adapt to changes. Mobilise will then set out recommendations on how to implement the core components of a CCOE:
• Structure and operations: What operations are you focusing on, and how can you ensure consistency across departments in the organisation? Which teams should you be interacting with, and how can you pull departments on board and make sure you’re on the same page?
• Evaluation: Your CCoE team needs to stay ahead of the technical curve. Cloud technology is a fast-paced world, and cross-functional experts will stay on top of new services or feature enhancements, knowing how to implement these for your own business strategy.
• Governance: Security and governance need to be at the centre of everything, implemented from day zero so that you can keep to DevOps practices and pipelines without being held back due to error or lack of understanding.
• Innovation: The right people for a CCoE will be risk-takers who are results oriented
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Full enablement of client teams on site, from design and architecture to devops implementation.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
As an AWS Advanced Consulting Partner, Microsoft Gold Partner and Google Cloud Partner - Mobilise are expertly placed to deliver certified design, build and support services. Mobilise provide 24x7x365 support cover from their ISO27001 UK based Service Desk using security cleared (SC), certified engineers. Mobilise are also an AWS Managed Service Provider having completed an independent audit of services (1 of only 150 companies globally to achieve this).

A platform should be able to automatically recover from disaster, which is why our solutions are designed for failure: Mobilise run production support services and understand the requirements of a secure, production capable, platform and service design. From the Mobilise service desk, engineers are able to perform incident, change and problem management inline with customers ITIL requirements. Our engagement leads drive customer obsessions to ensure SLAs, KPIs and service reviews are frequently conducted and offer constructive feedback.

Our standard approach to tokenising our deployment & configuration templates (infrastructure as code) ensure they can be re-used for multiple environments and have security at the core of their designs. The Mobilise Cloud Centre of Excellence strives to deliver standards and processes, cost savings using new technology and innovative change to improve service.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
15 mins
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support is provided 24x7 across all aspects of the service. Different levels of support are provided against different components and user requirements. Tiers of pricing are available for each service level (sandpit, development, non-production, production 8-6, production 24x7). Support can be provided on site, with dedicated staff, or from remote support operations centre with cloud engineers and technical account managers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£0 a server a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.carnie@mobilise.cloud. Tell them what format you need. It will help if you say what assistive technology you use.