Trustmarque Symantec Data Loss Prevention Cloud Service Connector for CASB
The Symantec Data Loss Prevention Cloud Service Connector is a Symantec Data Loss Prevention detection service deployed in the cloud that enables you to monitor content and identify information policy violations in cloud applications.
- DLP content inspection for cloud applications.
- Discover sensitive data in 60+ cloud apps including Office 365.
- Inspect network traffic and data stored in a cloud repository.
- Cloud based detection service, in the cloud, for the cloud.
- Integrated with Symantec CASB.
- Symantec DLP Cloud Service Connector REST API.
- No programming development effort required to integrate with Symantec CASB.
- Leverage your existing Symantec DLP policies in the cloud.
- Get faster performance running DLP detection as a service.
- One console to enforce policies in the cloud and on-premises.
- No need to back haul traffic to on-premise detection servers.
£9 to £75 per user per year
- Free trial available
Trustmarque Solutions Limited
07939 509 325
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Symantec Cloud Access Security Broker (CASB).
Symantec DLP management platform is required.
|Cloud deployment model||Public cloud|
|Service constraints||None - we can provide commonly supported configurations|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service; (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
Target (following acknowledgement): within 30 minutes.
Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion.
Target :within 2 hours
Severity 3: Limited adverse effect on business operations.
Target response: by same time the next business day
Severity 4: Problem where your business operations have not been adversely affected.
Target response: within the next business day
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||None|
|Onsite support||Yes, at extra cost|
|Support levels||Essential support or Premium Support with a Technical Account Manager or Premium Support with a Customer Success Manager|
|Support available to third parties||Yes|
Onboarding and offboarding
Comprehensive documentation is provided. A digital configuration bundle is supplied to your Symantec DLP administrator. It can be imported directly into the DLP management server.
Further information can viewed here: https://support.symantec.com/en_US/article.DOC9414.html
|End-of-contract data extraction||All data will already be stored in your on premise Symantec DLP installation. This cloud service is an add-on to Symantec DLP.|
|End-of-contract process||At the end of the contract the service will cease to scan data.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||We integrate with MDM providers and provide our own agent to connect mobile users to our service|
|What users can and can't do using the API||
The Symantec Data Loss Prevention Cloud Service Connector REST API lets you create a REST client for your cloud application to enable integration with Symantec Data Loss Prevention. Your REST API client sends sensitive data to Symantec Data Loss Prevention for inspection by way of the Cloud Service Connector. Symantec Data Loss Prevention inspects the data and creates incidents where applicable. Symantec Data Loss Prevention also returns response action recommendations in the REST detection request response.
A sandbox environment, provided under a separate licence, can be procured if required.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Buyers can create and manage their own data loss prevention policies in line with their requirements.|
|Independence of resources||The service we provide is fully multi tenanted and based on an AWS environment which carries many independent accreditations and governed by Soc 2 Type II processes|
|Service usage metrics||No|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Symantec|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Other|
|Other data at rest protection approach||The service applies multiple levels of encryption to protect the confidentiality and integrity of customer data (policies, profiles, incidents, etc.). The top level keys are managed by AWS KMS, and individual keys are protected by customer-specific IAM roles. All encryption is AES with 128- and 256-bit keys.|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||
All data is stored in the related DLP management server, rather than within the service component described here.
DLP incident data can be exported from the DLP Management server in CSV format. The export mechanism supports the bulk export of this data.
|Data export formats||
|Other data export formats||XML|
|Data import formats||Other|
|Other data import formats||There is no requirement to upload data.|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||Details available upon request.|
|Approach to resilience||The DLP service component is designed from the ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.|
|Outage reporting||Where Emergency Maintenance is necessary and is likely to affect the Service, Symantec will endeavor to inform the affected Customers in advance by delivering an alert via email no less than one (1) hour prior to the start of the Emergency Maintenance.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||The service provides full roles based access control|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||We have an ISMS committee responsible for day to day management of system. It's headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.|
|Information security policies and processes||CISO is responsible for board level governance, policies and procedures flow down from that office. Security is at the core of our corporate culture as you would expect from the worlds largest information security company|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||Available on demand (not public knowledge)|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Available on demand (not public knowledge)|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Available on demand (not public knowledge)|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Available on demand (not public knowledge)|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£9 to £75 per user per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||The trial is the full service for a limited period of time. We can offer free shadowIT risk assessments identifying what shadowIT is in use in your organisation we also offer free shadow data risk assessments showing where sensitive data is exposed within your cloud applications.|