Trustmarque Solutions Limited

Trustmarque Symantec Data Loss Prevention Cloud Service Connector for CASB

The Symantec Data Loss Prevention Cloud Service Connector is a Symantec Data Loss Prevention detection service deployed in the cloud that enables you to monitor content and identify information policy violations in cloud applications.

Features

  • DLP content inspection for cloud applications.
  • Discover sensitive data in 60+ cloud apps including Office 365.
  • Inspect network traffic and data stored in a cloud repository.
  • Cloud based detection service, in the cloud, for the cloud.
  • Integrated with Symantec CASB.
  • Symantec DLP Cloud Service Connector REST API.

Benefits

  • No programming development effort required to integrate with Symantec CASB.
  • Leverage your existing Symantec DLP policies in the cloud.
  • Get faster performance running DLP detection as a service.
  • One console to enforce policies in the cloud and on-premises.
  • No need to back haul traffic to on-premise detection servers.

Pricing

£9 to £75 per user per year

  • Free trial available

Service documents

G-Cloud 11

738112916002196

Trustmarque Solutions Limited

David Neighbour

07939 509 325

tenders@trustmarque.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Symantec Cloud Access Security Broker (CASB).
Symantec DLP management platform is required.
Cloud deployment model Public cloud
Service constraints None - we can provide commonly supported configurations
System requirements
  • Symantec Cloud Access Security Broker (CASB).
  • Symantec DLP management platform is required.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity1: (i) your production server or other mission critical system is down or has a substantial loss of service;  (ii) a substantial portion of your mission critical data is at a significant risk of loss or corruption.
 Target (following acknowledgement): within 30 minutes.    
   Severity2: A problem where a major functionality is severely impaired. Operations can continue in a restricted fashion.
   Target :within 2 hours    
   Severity 3: Limited adverse effect on business operations.
   Target response: by same time the next business day    
   Severity 4: Problem where your business operations have not been adversely affected.
   Target response: within the next business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Essential support or Premium Support with a Technical Account Manager or Premium Support with a Customer Success Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Comprehensive documentation is provided. A digital configuration bundle is supplied to your Symantec DLP administrator. It can be imported directly into the DLP management server.

Further information can viewed here: https://support.symantec.com/en_US/article.DOC9414.html
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data will already be stored in your on premise Symantec DLP installation. This cloud service is an add-on to Symantec DLP.
End-of-contract process At the end of the contract the service will cease to scan data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We integrate with MDM providers and provide our own agent to connect mobile users to our service
API Yes
What users can and can't do using the API The Symantec Data Loss Prevention Cloud Service Connector REST API lets you create a REST client for your cloud application to enable integration with Symantec Data Loss Prevention. Your REST API client sends sensitive data to Symantec Data Loss Prevention for inspection by way of the Cloud Service Connector. Symantec Data Loss Prevention inspects the data and creates incidents where applicable. Symantec Data Loss Prevention also returns response action recommendations in the REST detection request response.
A sandbox environment, provided under a separate licence, can be procured if required.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can create and manage their own data loss prevention policies in line with their requirements.

Scaling

Scaling
Independence of resources The service we provide is fully multi tenanted and based on an AWS environment which carries many independent accreditations and governed by Soc 2 Type II processes

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach The service applies multiple levels of encryption to protect the confidentiality and integrity of customer data (policies, profiles, incidents, etc.). The top level keys are managed by AWS KMS, and individual keys are protected by customer-specific IAM roles. All encryption is AES with 128- and 256-bit keys.
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All data is stored in the related DLP management server, rather than within the service component described here.
DLP incident data can be exported from the DLP Management server in CSV format. The export mechanism supports the bulk export of this data.
Data export formats
  • CSV
  • Other
Other data export formats XML
Data import formats Other
Other data import formats There is no requirement to upload data.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Details available upon request.
Approach to resilience The DLP service component is designed from the ground-up to be resilient by providing highly-available regions. The Detection Servers (Detectors) are provisioned on-demand as a pool (more than one) and elastically scale depending on the workload. All DLP Cloud services are loosely-coupled and designed to be flexible and redundant.
Outage reporting Where Emergency Maintenance is necessary and is likely to affect the Service, Symantec will endeavor to inform the affected Customers in advance by delivering an alert via email no less than one (1) hour prior to the start of the Emergency Maintenance.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The service provides full roles based access control
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards We have an ISMS committee responsible for day to day management of system. It's headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.
Information security policies and processes CISO is responsible for board level governance, policies and procedures flow down from that office. Security is at the core of our corporate culture as you would expect from the worlds largest information security company

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on demand (not public knowledge)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on demand (not public knowledge)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on demand (not public knowledge)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on demand (not public knowledge)

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9 to £75 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial The trial is the full service for a limited period of time. We can offer free shadowIT risk assessments identifying what shadowIT is in use in your organisation we also offer free shadow data risk assessments showing where sensitive data is exposed within your cloud applications.

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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