Glemnet Ltd

3CX Hosted Cloud Telephony

Unified Communications Software based IP PBX solution deployed in the cloud

Features

  • Unlimited number of extensions
  • Phone configurations and firmwares are tested by 3CX
  • SIP Trunking, Call Reporting, Call Recording, Call Center features
  • True PBX, Call Queues, IVR, CRM integration, Voicemail
  • Telephony,Web meeting platform,Mobile,Chat,Presence
  • IP Deskphones, Softphone client, mobile client and WebRTC client
  • Mobility – Work from Anywhere
  • Simple Licencing based on simultaneous calling and features
  • PBX deployed on IaaS cloud infrastructure
  • Includes Virtualized managed cloud firewall

Benefits

  • Multiple devices so you will never miss a call
  • Easily add & manage extensions
  • Mobile and softphone apps allow work from anywhere
  • Management of the solution via an admin portal
  • Supports a variety of IP handsets from various manufacturers
  • Resilient components
  • No data ingress and egress charges or backhaul connectivity fees
  • Using best-of-breed, enterprise-grade hardware, within Cloud platform
  • Hosted across three UK Tier 3 geographically diverse data centres
  • Data Centre accreditations including ISO27001 & ISO9001

Pricing

£26 a licence a month

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 3 7 5 1 5 3 5 0 9 7 9 8 4 7

Contact

Glemnet Ltd Karl Knight
Telephone: 0208 639 0230
Email: kknight@glemnet.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Occasional planned maintenance which is scheduled for out of hours.
System requirements
Requires an Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday: 9am - 5pm
Saturday & Sunday: 9am - 5pm
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard- Mon-Fri 9-5pm
Prompt- Mon -Sat 9-5 pm
Total- 24 x7
Support available to third parties
No

Onboarding and offboarding

Getting started
All customers are provided with onsite engineering and training. Each telephone is accompanied by a simple user guide.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customer will serve notice and the gaining provider will take over the telephone numbers
End-of-contract process
The customers services can pass to a new provider or the customer can enter into a new contract with Glemnet

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is accessed via an app on the phone and works in the same way as a normal phone linking contacts accordingly
Service interface
Yes
Description of service interface
Dedicated customer portal allowing customers to make any necessary changes.
Accessibility standards
None or don’t know
Description of accessibility
Users can:

Block numbers
Change ring tones
Change messages
Add extensions
Divert numbers
Provision devices

Users cannot:
access firewall or virtual machine
change machine resource
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
Integration of web chat to contact centre agent and CRM systems
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Customers can customise all aspects of the telephony programming from hunt groups to IVR's / auto attendants and individual extension programming. This can all be done on a per user basis or an admin basis.

Scaling

Independence of resources
Private Cloud, 3CX Server deployed as a dedicated installation per customer basis. Virtual machine resource is scalable

Analytics

Service usage metrics
Yes
Metrics types
Monthly bills and CDR
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
3CX & Virtual 1

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Not applicable
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.

Remote apps such as softphones and mobile apps use the secure 3CX tunnelling protocol. Where supported we recommend remote IP deskphones use TLS for signalling and SRTP to encrypt the media
Data protection within supplier network
Other
Other protection within supplier network
Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.

Data centre classed as Tier 3 includes accreditations such as ISO27001 & ISO9001

Availability and resilience

Guaranteed availability
SLA available on request
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Source IP address restrictions in place across managed firewall for Admin web server portal
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
14/03/2019
What the ISO/IEC 27001 doesn’t cover
No exclusions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request
Incident management type
Supplier-defined controls
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£26 a licence a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A 30 day trial of a fully featured seat including a deskphone, softphone, and mobile app

Service documents