Perfect Ward Ltd

Perfect Ward

Perfect Ward application is a cloud based, real time inspection and reporting tool for healthcare inspections. It eliminates administration by capturing inspection results directly onto Android or IOS devices and providing automated reporting. Questions, answer options and guidance can be customised for different areas or types of organisation.

Features

  • Real time, automated reporting including pdf reports.
  • Customisable so you can tailor it to all healthcare environments
  • Add photos and comments to provide clarity
  • Customise alerts and reminders so you never miss an inspection
  • Live dashboards at every level of your organisation
  • Track performance easily with access to all historical reports
  • Tag all questions to customised themes such as CQC domains
  • Add guidance to question details to provide clarity of standards
  • Ask same question multiple times for patient/staff/documentation reviews.
  • Transparent, drill down information

Benefits

  • Free up significant clinical time through elimination of admininstration
  • Provides immediate snapshot of all elements of quality organisation-wide
  • Identify common issues at ward, division, site or organisation wide.
  • Auditable evidence of performance for management and regulators
  • Track improvement in performance at question/area/division/site level.
  • Provides both reassurance on quality with quantitative and qualitative views.
  • Transparent information enables empowerment of frontline staff.
  • Unlimited users enabling widespread engagement in quality audits.
  • Fully supported implementation process to help you optimise audit value.
  • Ensures consistent measurement of quality.

Pricing

£1 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

7 3 6 4 0 1 5 2 3 1 1 0 8 3 0

Contact

Perfect Ward Ltd

Karen West

020 7420 9371

sales@perfectward.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Perfect Ward is available on Android and iOS smartphones and tablets. It aims to be backwards compatible providing support to devices on the two previous OS versions. The app requires internet access (though can work offline during inspections).
System requirements
  • Compatible Android and iOS devices
  • Internet access
  • Ability to update to the latest version of the app
  • Licences required for usage

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are typically within 24 hours during Monday to Friday 9am to 5.30pm excluding bank holidays. We may take longer to respond outside office hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support for implementation (set up/workshops/training/customisation) of Perfect Ward is charged at a day rate of £750 ex VAT and agreed in advance with customers but will typically involve 5 to 30 days depending on size of organisation and scale of rollout.

Ongoing support is included in our subscription licence agreement for:
1. Changes to audits
2. User approvals
3. Troubleshooting of app
4. Account management
5. Attendance at Perfect Ward user forums.
6. Support on marketing activities eg awards.

Ongoing support that will be charged at a day rate of £750 ex VAT post implementation covers:
1. Additional training
2. On-site presentations and workshops.
3. Bespoke reporting or presentation materials.
4. Development work specific to individual customer (ie not part of general app updates).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide fully supported implementation which will be agreed with users in advance. This includes:
- set up & tailoring of audits
- on site and remote training
- questions workshops
- reporting workshops

We also provide user guides as paper and electronic copies.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We will agree with users how they want to obtain their data. We can make the data available to them as pdf reports or work with them to enable a data feed to enable them to capture the raw data.
End-of-contract process
Included in the price of the contract:
At the end of contract, the customer will have the option for Perfect Ward to archive or delete their data. All historical inspection reports will be provided to the customer as a pdf document in an electronic form. All users access to the Perfect Ward application will be revoked.

Not included in the price of the contract:
Any additional requirements such as tailored data or reports will be subject to additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The services is only designed to work on mobile devices and does not work on desktops (limited PDF reporting is available via a web browser).
Service interface
No
API
Yes
What users can and can't do using the API
Access to an organisation's reporting data is available through an API. This is secured with an individual user token given to authorised "developer" users through our developer portal, which also includes full API documentation.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Perfect Ward can be customised (by Perfect Ward) as follows:
1. Customised, multiple audits with customised question text, guidance text and images and answer options.
2. Customised aggregation of questions into categories and ordering of questions.
3. Customise the questions that are asked in each area and for type of inspector (clinical or non clinical)
4. Customised areas for inspection including details of those in charge and location information.
5. Customisation of grouping of organisation into divisions and sites.
6. Customisation of inspection scheduling.
7. Customisation of tags for data aggregation.

Customisation by user:
8. Setting and updating of user password
9. Customisation of user profile and contact information.
10. Customisation of alerts settings and inspection reminder for each user.

Scaling

Independence of resources
Perfect Ward's cloud hosting service will be scaled in line with customer requirements.
Perfect Ward's customer support team will be scaled in line with customer requirements.

Analytics

Service usage metrics
Yes
Metrics types
In app reporting provides details on compliance of audits against schedule both for areas and individual inspectors.
Account management reviews will share more detailed information about number of users and inspections.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Other
Other data at rest protection approach
Data at rest protection is encrypted and assured by the Service provider.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users are able to email historical inspection reports and monthly area and organisation wide reports as a pdf document directly from the app.

Further exports of data including a data feed of inspection data into a customer's data warehouse is possible through the API, or other export scenarios may be possible, subject to additional costs.
Data export formats
Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
We can assist importing Excel/paper inspections (may involve additional charges)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% service availability, assured by Cloud Service provider assertion
Approach to resilience
Available on request
Outage reporting
Email alert

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Other user authentication
Each registering user's details are validated with the nominated customer representative as an authorised user before the user is permitted to access the application. Access is then conducted through the app with this username and password, including SHA-2 and 2048-bit encryption.
Unless specifically requested by the customer, users must register with their organisation email (i.e. not personal emails).
Access restrictions in management interfaces and support channels
Currently end-users do not have direct access to management interfaces / support channels; administration is managed through direct phone / email / in-person discussions with customers.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security governance is the direct responsibility of the CEO. At each new phase of development (application, web portal, API etc.) the development team review with the CEO the security requirements. Although the app is not designed for protected health information, the team aims to apply the same standards.
Information security policies and processes
The CEO directly oversees the development team to ensure that security protocol is adhered to.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and development pipelines are managed over all their lifetime through development boards, with changes tracked against each feature. User requests are also tracked against this same board system. Any major change with security implications will be reviewed across the development team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We assess potential threats through a combination of internal reviews and also best-practice guidance from an external provider (ECC). We aim to deploy patches with 48 hours (server-based) or 5 working days (app-based).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We maintain logs of user activity and access to the system, and periodically review these logs for any suspicious activity. Any compromise that we are unable to reconcile would be referred to an external security agency within 48 hours.
Incident management type
Supplier-defined controls
Incident management approach
We do not have sufficient volumes of "common" events to produce standard processes or reports. Users have contact details for our support team and are able to report incidents over the phone or email. We would manually report on any incidents, given the low volume.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 per unit per day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Limited free trial option enabling up to 10 users to test out the app in up to 5 areas with one audit provided by Perfect Ward. Free trials are limited to 1 month.
Link to free trial
https://perfectward.typeform.com/to/TZaypF

Service documents

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