Perfect Ward application is a cloud based, real time inspection and reporting tool for healthcare inspections. It eliminates administration by capturing inspection results directly onto Android or IOS devices and providing automated reporting. Questions, answer options and guidance can be customised for different areas or types of organisation.
- Real time, automated reporting including pdf reports.
- Customisable so you can tailor it to all healthcare environments
- Add photos and comments to provide clarity
- Customise alerts and reminders so you never miss an inspection
- Live dashboards at every level of your organisation
- Track performance easily with access to all historical reports
- Tag all questions to customised themes such as CQC domains
- Add guidance to question details to provide clarity of standards
- Ask same question multiple times for patient/staff/documentation reviews.
- Transparent, drill down information
- Free up significant clinical time through elimination of admininstration
- Provides immediate snapshot of all elements of quality organisation-wide
- Identify common issues at ward, division, site or organisation wide.
- Auditable evidence of performance for management and regulators
- Track improvement in performance at question/area/division/site level.
- Provides both reassurance on quality with quantitative and qualitative views.
- Transparent information enables empowerment of frontline staff.
- Unlimited users enabling widespread engagement in quality audits.
- Fully supported implementation process to help you optimise audit value.
- Ensures consistent measurement of quality.
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Perfect Ward is available on Android and iOS smartphones and tablets. It aims to be backwards compatible providing support to devices on the two previous OS versions. The app requires internet access (though can work offline during inspections).|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our response times are typically within 24 hours during Monday to Friday 9am to 5.30pm excluding bank holidays. We may take longer to respond outside office hours.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Support for implementation (set up/workshops/training/customisation) of Perfect Ward is charged at a day rate of £750 ex VAT and agreed in advance with customers but will typically involve 5 to 30 days depending on size of organisation and scale of rollout.
Ongoing support is included in our subscription licence agreement for:
1. Changes to audits
2. User approvals
3. Troubleshooting of app
4. Account management
5. Attendance at Perfect Ward user forums.
6. Support on marketing activities eg awards.
Ongoing support that will be charged at a day rate of £750 ex VAT post implementation covers:
1. Additional training
2. On-site presentations and workshops.
3. Bespoke reporting or presentation materials.
4. Development work specific to individual customer (ie not part of general app updates).
|Support available to third parties||Yes|
Onboarding and offboarding
We provide fully supported implementation which will be agreed with users in advance. This includes:
- set up & tailoring of audits
- on site and remote training
- questions workshops
- reporting workshops
We also provide user guides as paper and electronic copies.
|End-of-contract data extraction||We will agree with users how they want to obtain their data. We can make the data available to them as pdf reports or work with them to enable a data feed to enable them to capture the raw data.|
Included in the price of the contract:
At the end of contract, the customer will have the option for Perfect Ward to archive or delete their data. All historical inspection reports will be provided to the customer as a pdf document in an electronic form. All users access to the Perfect Ward application will be revoked.
Not included in the price of the contract:
Any additional requirements such as tailored data or reports will be subject to additional costs.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The services is only designed to work on mobile devices and does not work on desktops (limited PDF reporting is available via a web browser).|
|What users can and can't do using the API||Access to an organisation's reporting data is available through an API. This is secured with an individual user token given to authorised "developer" users through our developer portal, which also includes full API documentation.|
|API documentation formats||HTML|
|API sandbox or test environment||No|
|Description of customisation||
Perfect Ward can be customised (by Perfect Ward) as follows:
1. Customised, multiple audits with customised question text, guidance text and images and answer options.
2. Customised aggregation of questions into categories and ordering of questions.
3. Customise the questions that are asked in each area and for type of inspector (clinical or non clinical)
4. Customised areas for inspection including details of those in charge and location information.
5. Customisation of grouping of organisation into divisions and sites.
6. Customisation of inspection scheduling.
7. Customisation of tags for data aggregation.
Customisation by user:
8. Setting and updating of user password
9. Customisation of user profile and contact information.
10. Customisation of alerts settings and inspection reminder for each user.
|Independence of resources||
Perfect Ward's cloud hosting service will be scaled in line with customer requirements.
Perfect Ward's customer support team will be scaled in line with customer requirements.
|Service usage metrics||Yes|
In app reporting provides details on compliance of audits against schedule both for areas and individual inspectors.
Account management reviews will share more detailed information about number of users and inspections.
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||Other|
|Other data at rest protection approach||Data at rest protection is encrypted and assured by the Service provider.|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
Users are able to email historical inspection reports and monthly area and organisation wide reports as a pdf document directly from the app.
Further exports of data including a data feed of inspection data into a customer's data warehouse is possible through the API, or other export scenarios may be possible, subject to additional costs.
|Data export formats||Other|
|Other data export formats|
|Data import formats||Other|
|Other data import formats||We can assist importing Excel/paper inspections (may involve additional charges)|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||99% service availability, assured by Cloud Service provider assertion|
|Approach to resilience||Available on request|
|Outage reporting||Email alert|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||
Each registering user's details are validated with the nominated customer representative as an authorised user before the user is permitted to access the application. Access is then conducted through the app with this username and password, including SHA-2 and 2048-bit encryption.
Unless specifically requested by the customer, users must register with their organisation email (i.e. not personal emails).
|Access restrictions in management interfaces and support channels||Currently end-users do not have direct access to management interfaces / support channels; administration is managed through direct phone / email / in-person discussions with customers.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Security governance is the direct responsibility of the CEO. At each new phase of development (application, web portal, API etc.) the development team review with the CEO the security requirements. Although the app is not designed for protected health information, the team aims to apply the same standards.|
|Information security policies and processes||The CEO directly oversees the development team to ensure that security protocol is adhered to.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Configuration and development pipelines are managed over all their lifetime through development boards, with changes tracked against each feature. User requests are also tracked against this same board system. Any major change with security implications will be reviewed across the development team.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||We assess potential threats through a combination of internal reviews and also best-practice guidance from an external provider (ECC). We aim to deploy patches with 48 hours (server-based) or 5 working days (app-based).|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We maintain logs of user activity and access to the system, and periodically review these logs for any suspicious activity. Any compromise that we are unable to reconcile would be referred to an external security agency within 48 hours.|
|Incident management type||Supplier-defined controls|
|Incident management approach||We do not have sufficient volumes of "common" events to produce standard processes or reports. Users have contact details for our support team and are able to report incidents over the phone or email. We would manually report on any incidents, given the low volume.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£1 per unit per day|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Limited free trial option enabling up to 10 users to test out the app in up to 5 areas with one audit provided by Perfect Ward. Free trials are limited to 1 month.|
|Link to free trial||https://perfectward.typeform.com/to/TZaypF|