iomart Group Plc

Managed Security Services by iomart

iomart use a blended range of products and services to provide industry leading tools for the protection of your hosted environments. iomart’s portfolio of managed security services includes Managed Firewalls, Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS), Advanced Threat Detection, Email and Web Security, SIEM, Data Loss Prevention and Vulnerability Management.

Features

  • Managed Firewall Services, IDS/IPS
  • Web and Email Security and Web Application Firewall
  • Security Incident and Event Management
  • Advanced Threat Detection services
  • Endpoint Security Services
  • Multi Factor Authentication
  • Governance, Risk and Compliance Consultancy Services
  • ISO27001 certified support organisation and ITIL service management framework

Benefits

  • Industry leading security solutions and vendors
  • Fully customised Security Solution
  • Enhanced protection from internal / external threats
  • Fully accredited partner
  • Enable compliance with regulatory / Standards requirements
  • Enabling secure remote working
  • Enabling secure migration to Cloud services
  • Consolidation to reduce complexity and improve effectiveness of protection
  • Underpin a security improvement programme

Pricing

£575 per person per day

Service documents

G-Cloud 9

736310985642077

iomart Group Plc

GCloud Team

01419316400

gcloud@iomart.com

Planning

Planning
Planning service Yes
How the planning service works Iomart provide a blended range of products and services to provide industry leading tools for the protection of your hosted environments.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Managed Firewalls
  • Intrusion Detection Systems/Intrusion Prevention Systems (IDS/IPS)
  • Advanced Threat Detection
  • Email Security
  • Web Security
  • Security Information and Event Management (SIEM)
  • Data Loss Prevention
  • Vulnerability Management

Training

Training
Training service provided Yes
How the training service works Full training on the agreed solution will be provided as part of the onboarding process
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Managed Security Services by iomart is delivered by the iomart support teams. They are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice dependent on the severity of the incident.

Service scope

Service scope
Service constraints NA

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Severity 1 (Critical Service Incident) - Within 15 mins
Severity 2 (Critical Service Incident) - Within 15 mins
Severity 3 (Non-Critical Service Incident) - Within 1hr
Severity 4 (Minor Support Request)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Iomart support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure that your services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice dependent on the severity of the incident.
As part of our on-going commitment to service excellence iomart will assign a dedicated Account Manager (Service Delivery Manager) and Technical Manager to the client. Our approach to Account Management has been developed to provide a value added service to our customers. The Account Manager’s main role is to understand the core objectives of our clients’ businesses and ensure the services we are providing continually support the achievement of their goals.

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Multiple Vendors

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £575 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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