TheJobPost Limited

Recruitment Agency Management

Onboard and manage your recruitment agency suppliers compliantly through one contract and one single payment solution. Report on agency performance based on recruitment data and ongoing agency ratings. Improve fill rates and time-to-hire from your agency supply chain and streamline the recruitment process.

Features

  • Agree terms and engage with recruitment suppliers
  • Real-time agency performance management & reporting
  • Agency communication management & tracking
  • Recruitment agency spend management
  • Distribute roles to the best recruitment agencies
  • Process agency invoices, queries and rebates via one platform
  • Benchmark fee and salary information from suppliers
  • Preferred supplier list management
  • Redirect recruitment agency queries and unsolicited calls

Benefits

  • Easily setup and manage your preferred agencies and one-off agencies
  • Access real-time agency performance to improve time-to-hire and delivery
  • Gain insight into your agency spend and reduce costs
  • Generate market intelligence to benchmark the salary and recruitment fees
  • Build on-demand, agile supplier communities for skills, sectors and countries
  • Manage agency invoices, queries and rebates through one platform
  • Reduce unsolicited calls using your careers page or website
  • Reduce agency administration whilst remaining compliant
  • Increase fill rates and time-to-hire using our agency management platform

Pricing

£1000 to £3000 per licence per month

  • Free trial available

Service documents

G-Cloud 11

735021527805728

TheJobPost Limited

John Paul Caffery

02078221816

jp.caffery@thejobpost.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to We can integrate with applicant tracking systems to support the flow of candidates coming from agency recruiters
Cloud deployment model Private cloud
Service constraints No service constraints
System requirements A modern standards compliant web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response within 1 business day.
Monday to Friday, 0900-1700hrs.
Bank holidays/public holidays excluded.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels All customers have access to our customer success team via email or phone and a dedicated account manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have an onboarding and success team that will build a customised plan that works with your timeline. They will follow an established process to ensure you get the best success out of our platform.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction On the basis that the contract has ended and you will no longer like to extend your contract, we will provide you with all information pertaining to your use of the platform and our services during the contract period.
End-of-contract process We review the contract with an option to renew. In the case that the contract is not renewed, no cancellation fees apply.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
API Yes
What users can and can't do using the API Our API can be used to connect with any applicant tracking system (ATS) the user currently uses to manage their candidates.

Once connected it can be used for the following:

Release a job vacancy to our recruitment agency management platform (RAMP)
Receive candidates submitted by recruitment agencies into your ATS
API documentation No
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources There are two ways in which we ensure all customer demands are met.

- Branches and staging sites for product updates. New product features and updates are created in an environment that is separate from the customer version of the product.

- Dedicated account and customer success teams

Analytics

Analytics
Service usage metrics Yes
Metrics types Analytics and reporting of recruitment supply chain performance.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach You may delete or request in writing the deletion or return of all personal data on termination of our Services or at any time following termination of our Services. Where you have not deleted the personal data prior to the termination of our Services, We automatically delete all personal data after six months following the date of termination of the our Services unless otherwise required by applicable law.
Data export formats
  • CSV
  • ODF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide a minimum 99% availability 24 hours a day 7 days a week (measured over a calendar quarter), excluding scheduled maintenance (which occurs after 8pm and before 5am whenever possible).
Approach to resilience Available on request
Outage reporting Outages are reported to all users by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Our platform has role-based multi-level access with profiles that restrict access for unauthorised users.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SagePay
PCI DSS accreditation date Available upon request
What the PCI DSS doesn’t cover Available upon request
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have a documented framework for security governance with policies governing key aspects of security that are relevant to the service.

Reports to the board for any security and information risk and is a compulsory agenda during all board meetings.

Appropriate processes to comply with applicable legal and regulatory requirements are in place and documented
Information security policies and processes We have robust information security policies and procedures in place to protect information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: password policy, access controls and encryption.

Employees are provided with details on information security during their induction and through ongoing training. They are made aware of potential threats and the importance of using appropriate tools to keep company and personal information safe.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our configuration and change management processes are set and monitored through our change management process documentation.
Vulnerability management type Undisclosed
Vulnerability management approach N/A
Protective monitoring type Undisclosed
Protective monitoring approach N/A
Incident management type Supplier-defined controls
Incident management approach We work according to our incident management policy whereby in the case of a security breach, we ensure we stick to a systematic process to collate, report, investigate and respond accordingly.

Users are able to report any incidents through our customer success team or their account manager who will then record the incident through our incident reporting templates.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 to £3000 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial We offer a trial version which is based on you opening up a transactional account. With this, you receive the full service offering equivalent to subscription account customer for an arranged period (typically 3 months).

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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