KPMG LLP

Microsoft Dynamics Business Central Advisory, Design and Delivery Services

KPMG offers advisory, governance, assessment, implementation and support services for the successful delivery of a Microsoft Dynamics Business Central cloud provisioned ERP solution. We can support your organisation with key challenges from cloud transition to operational transformation in order to deliver successful end-to-end business processes and technical solutions.

Features

  • Full lifecycle implementation of Dynamics 365 Business Central
  • Cloud enabled Platform as a Service technology
  • Help best fit your D365BC deployment to your business requirement
  • Guidance when considering an upgrade of existing implementation
  • Strategy and governance assessment
  • Design and customisation review
  • Independent programme assurance
  • Rapid delivery methodology for faster, smarter and optimal cost deployment
  • Integrates KPMGs services including tax, assurance & controls expertise

Benefits

  • KPMG insight and leading practice finance and HR transformation experience
  • Improved services with coordinated delivery across multiple functions service providers
  • Cost savings during implementation and ongoing support
  • Speedier realisation of ERP benefits
  • Sustainable, always up-to-date solution
  • Low cost Cloud technology, you pay for what you use
  • Suports transformation to lower cost base

Pricing

£400 to £2460 per person per day

Service documents

Framework

G-Cloud 11

Service ID

7 3 5 0 0 5 3 8 0 5 2 1 9 2 8

Contact

KPMG LLP

KPMG G-Cloud Team

02073115767

uk-g-cloud@kpmg.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
The solution provides a secure, Enterprise Resource Planning (ERP) solution using Microsoft's Azure Cloud services.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No
System requirements
  • Below are offered as examples only
  • Compatible Windows, Mac browser
  • Compatible iOS/Android mobile phone or tablet for mobile device access
  • MS Azure for Private Cloud or Hybrid installation
  • Excel 2016 for import/export functions
  • Outlook 2016, OWA, OWA for iPhone, iPad, or Android

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time for questions will depend upon the service management model that individual clients agree to following implementation.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
User support levels are tailored to specific client needs. The level of support depends upon the service management agreement entered into with the client
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online documentation, context sensitive help, direct links to Microsoft user community within the application, specific training depending on implementation project scope. KPMG People & Change advisory service also available depending on project scope.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Online
End-of-contract data extraction
The Service Management contract will include provisions for the removal of client data from the solution using the standard Microsoft data entity structures. Clients can then transform this information into whatever formats are required for other solutions to use.
End-of-contract process
The Service Management contract will include provisions that describe end of contract activities

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All services are available on mobile devices that have access to the clients cloud services. Screen resolution differs between mobile, tablet and desktop browser operation. Mobile phone version may have less access to journal pages compared to tablet or desktop browser.
Service interface
Yes
Description of service interface
Microsoft is a major software and cloud-services provider to states and governments around the world, it is committed to complying with all relevant international standards and compliance controls. By adhering to these wide-ranging accessibility standards, Microsoft ensures that all customers—both inside and outside of government—can use Microsoft services and products.
Accessibility standards
WCAG 2.1 A
Accessibility testing
None
API
Yes
What users can and can't do using the API
SOAP, JSON, Odata and Rest Metadata. Full CRUD operations are available via Odata and CU are available via REST API
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The solution can be customised to suit clients individual needs. Microsoft Dynamics 365 for Operations does not allow development that overlayers the main Microsoft code. This means that customisations do not affect the ability of the solution to receive regular Microsoft cloud updates

Scaling

Independence of resources
The solution is provided through the Microsoft Azure Cloud. Other demands from other clients will not affect delivery of the services to any of our clients

Analytics

Service usage metrics
Yes
Metrics types
The Service Management contract entered into by the client will provide details of service metrics applicable to the solution.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Provided by Microsoft as part of the Azure data hosting
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data import and export is managed through the RapidStart tools that are supplied as standard with the solution
Data export formats
  • CSV
  • Other
Other data export formats
  • Colon Separated
  • Excel
  • Semi-Colon Separated
  • Tab Separated
  • Vertical Bar Separated
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • Colon Separated
  • Excel
  • Semi-Colon Separated
  • Tab Separated
  • Vertical Bar Separated
  • XML
  • Custom

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability and resilience service levels are derived directly from the underlying Microsoft Azure Cloud service.
Approach to resilience
Availability and resilience service levels are derived directly from the underlying Microsoft Azure Cloud service.
Outage reporting
The approach to reporting outtages is derived directly from the underlying Microsoft Azure Cloud service.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
This is fully configurable identity and access management. Role based access controls restrict access to named users only
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Independently audited at 6 months by external accreditation body.
ISO/IEC 27001 accreditation date
2002
What the ISO/IEC 27001 doesn’t cover
The scope statement for our ISO certificate reads: ‘The protection of information in relation to the provision of professional services to KPMG clients. This includes all client-facing business units that use KPMG’s centrally managed information systems and processes
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
KPMG holds the Cyber Essentials certificate.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
KPMG defined controls are applied. However these can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional cost.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
KPMG defined controls are applied. However these can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional cost. We can provide details upon request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
KPMG defined controls are applied. However these can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional cost. We can provide details upon request
Incident management type
Supplier-defined controls
Incident management approach
KPMG defined controls are applied. However these can be varied to suit specific client requirements by agreement. Such tailored non-standard services may attract additional cost. We can provide details upon request

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£400 to £2460 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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