This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Horsebridge Network Systems Limited are still valid.
Horsebridge Network Systems Limited

Ultra High Capacity Backhaul

Rapidly deployable, Gigabit wireless connectivity portfolio providing backhaul, front-haul, fibre and LTE extension solutions using microwave and millimeterwave (mmWave) technologies.

Features

  • Carrier class Point-to-Point Radio's
  • Up to 2.5 Gbps full duplex aggregated throughput
  • Low latency via Packet fragmentation
  • Communications planning
  • Small form factor, ruggedized, IP67 compliant
  • Modulation up to 64 QAM
  • Scalable channel bandwidth to optimise link performance
  • Licensed and Unlicensed frequency bands
  • Through Life Service Management & Support

Benefits

  • Connected battlespace as part of the Internet of Things
  • Fibre optic cable replacement in deployed environments
  • LTE 4G network extension reducing data transfer rate bottlenecks
  • Low Cost Of Ownership
  • Simple to install and maintain
  • Through Life Service Management & Support

Pricing

£935 an instance a month

Service documents

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Framework

G-Cloud 10

Service ID

7 3 4 5 7 5 5 7 5 0 0 1 9 9 5

Contact

Horsebridge Network Systems Limited <removed>
Telephone: <removed>
Email: <removed>@cf85faae-311d-4e2a-a9ab-d77959627feb.com

Service scope

Service constraints
1. Frequency Availability
2. Channel bandwidth allocation will determine range and data transfer rates
System requirements
Joint Spectrum Authority ‘Authority to Radiate’ (ATR) / OFCOM

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Our NOC operates on a 24/7/365 basis. All support incidents are handled as per the agreed SLA.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The scope of any support will be defined within a mutually agreed SLA.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Engagement with the buyer organisation to define Scope, SLA, and Service Start/End dates.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Project
End-of-contract data extraction
At the end of the contract period we will engage with the buyers organisation to agree the process for decommissioning the service.
End-of-contract process
At the end of the contract period we will engage with the buyers organisation to agree the process for decommissioning the service.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
The service solutions is unique to each customer, any shared resource is scaled to ensure adherence to the agreed SLA.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Utilisation of CAPS certified encryption devices using a black IP core data network across the public mobile networks.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Multiple physical firewalls(multiple manufacturers), capability to implement walled garden infrastructure as per NCSC guidelines.

Availability and resilience

Guaranteed availability
Service resource will be deployed to achieve availability as per the mutually agreed SLA.
Approach to resilience
Available on request, Service resource will be deployed to achieve availability as per the mutually agreed SLA.
Outage reporting
Defined within customer SLA

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
In addition to the above the cryptographic hardware requires authentication prior to transmission of data
Access restrictions in management interfaces and support channels
All unused infrastructure is locked down at implementation of service
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assesment Bureau
ISO/IEC 27001 accreditation date
10/07/15
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Integrated Management System which incorporates policies and guidance from the HMG Security Policy Framework and ISO27001. Each department has their own information asset owners, reporting to the DSO who in turn reports to the board level contact.

Adherence to the relevant policies are audited and non-conformances raised as per our Quality Management IMS controls.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We utilise a software service desk based upon ITIL best practice. All services and CIs are managed via our Service desk from initial purchase through to delivery and service support. This incorporates a full ITIL configuration management and change management system, change control and approval board.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our board under guidance from the DSO owns and assesses our security risk register and reviews all known risks and mitigations on a monthly basis. Information about current and potential security threats are received from the MoD DE&S PSyA team.

Patches and updates to services are usually updated based upon assessments and approvals via our change review board. Urgent updates will facilitate an Emergency change being raised and processed.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring will be defined and agreed with the client dependant upon the security classification of the network deployment
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our incident reporting is governed and audited by 27001. Training is provide to all employees to ensure they understand our reporting procedures. Staff raise an immediate internal incident ticket on our service desk and fill out the correct form. All incidents are reported via our security incident register and depending on the impact of the incident raised immediately to the board for corrective action.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Each user is separated by utilisation of there own physical Hyper V host

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£935 an instance a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@cf85faae-311d-4e2a-a9ab-d77959627feb.com. Tell them what format you need. It will help if you say what assistive technology you use.