MMG Mobile Marketing Group

Short Message Service (SMS)

Secure, Global SMS Communications. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials , Cyber Essentials Plus and Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider.


  • Secure SMS Communications
  • 2FA / OTP Messaging
  • API Integration
  • Email 2 SMS
  • Online Platform
  • Master and Sub Accounts
  • 2 Way SMS Messaging
  • Global Connectivity
  • Real Time Reporting


  • Secure UKAS ISO27001, Cyber Essentials, Cyber Essentials Plus
  • Secure Digital Transactions Kitemark Accredited
  • Connect Via API
  • Use the online UI for Sending and Receiving SMS
  • Send SMS Messages Globally
  • Fully redundant System
  • Premium SMS Routing
  • Send SMS from any email program , no integration required
  • Trusted supplier to Central and Local Government


£0.0155 to £0.021 per unit

Service documents

G-Cloud 10


MMG Mobile Marketing Group

Jason Bromley


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No Constraints
System requirements Internet Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 30 Minutes
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels There is a standard Service Level agreement which details all response times, and fixes to issues based on priority. The SLA is available on request. Alternatively certain clients may require a more bespoke SLA, which can be arranged.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training is available via Skype, Webex or Google Hangouts. A userguide in pdf format is available for the UI, and API integration. Technical support is available for any help required with any service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Clients can access their report centre via the online UI at any time, and delete any information held. Clients can also pause or disable their account. Clients have the ability to change data retention polices within their UI Account.
End-of-contract process Data will be encrypted and removed from all systems including backups after 30 days of the final invoice date. The data is held for this period for audit purposes only.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No Difference, All features of the Online UI are available
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Third Party Testing
What users can and can't do using the API Setup new API credentials through the Online UI to Manage multiple API connections. There is a single API for outbound and Inbound Messaging and connection types include HTTP, JSON, SMPP
MMG's systems allow 70,000 API connections per second.
API's are accredited with the Secure Digital Transactions Kitemark accreditation to OWASP guidelines.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Through the online UI users can customise certain functionality including sub accounts, api connections, anti spam setting, stop commands, inbound keywords, database management, security and data retention settings including PII encryption.


Independence of resources Systems have been performance tested by a third party government department. Our Server monitoring tools show no capacity issues if volumes increase by 1,000% without additional system resources.


Service usage metrics Yes
Metrics types Online Report Centre showing inbound and outbound message flows, volumes, delivery and network statistics
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Downloads via the Report Centre within the User Account online UI
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability MMG Service Level is documented within our SLA, Each Incident is given a priority level against response and fix times. MMG offers a 99.9 Service Availability Guarantee through a fully redundant , load balanced system.
Approach to resilience MMG Systems were designed together with the technical teams of one of the largest UK Government departments for Resilience, Security and Capacity. Each Service is fully load balanced through multi servers. Load Testing is conducted inline with our ISO9001, and Security Testing through our third party network penetration testing every 3 months. Further information is available on request.
Outage reporting APP Alerts, Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Within MMG, Specific roles are associated to Staff. Each role requires necessary access requirements. Each access is subject to approval at director level
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 31/03/2018
What the ISO/IEC 27001 doesn’t cover No Non-Conformities
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Secure Digital Transactions Kitemark
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials, Cyber Essentials Plus, Secure Digital Transactions Kitemark, ISO 9001 , through UKAS Accredited organisations.
Information security policies and processes MMG is UKAS Accredited ISO27001, ISO9001, Cyber Essentials, Cyber Essentials Plus, and Secure Digital Transactions Kitemark accredited. Security issues are alerted to users as per our ISO27001. Third party penetration testing on our api's, servers, website, UI, every 3 months inline within OWASP guidelines ensures MMG systems are continuously updated with the latest security patches. Continued third assessment to these guidelines every 3 months and monitored inline with our ISMS,

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our ISO-27001 Change Management Policy, includes description of change, test method through sandbox testing, approval, live status tracking, and roll back availability. All change requests must be approved by Senior Management.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Third party testing is conducted by CREST Approved 30,000 hour testers independently and verified every 3 months. Tests are conducted to the latest OWASP Guidelines. Patch Management is conducted based on new releases and Pen test reports.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Firewall Rules, Server Monitoring through specialist monitoring tools triggering alerts. IP restricted access, automatic blocking of potential attacks.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Users can report incidents via our online platform, support ticketing system or telephone A ticket will be created and incidents will be updated throughout the incident through the ticketing system once and investigation is completed the ticket will be marked as closed.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.0155 to £0.021 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial No Obligation Free Trial Credits.
Link to free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
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