Wazoku Limited

Open Innovation

InnoCentive is the global pioneer in crowdsourced innovation. We help innovative organisations solve their important technology, science, business, A/I and data challenges by connecting them with a global network of expert problem solvers.

Features

  • Create business challenges: problem statements or questions to your audience
  • Crowd-source ideas from global network of Solvers
  • Target specific expert Solvers to solve systemic issues
  • Support from Challenge Designers to build effective problem statements
  • Utilise the extensive Evaluation Toolkit to select the right solutions
  • Spotlight.ai to connect People, Solutions and Problems
  • Multiple challenge types to address different objectives
  • Gain detailed proposals or even working prototypes within weeks
  • Verified Solvers to ensure proper transfer of IP and licensing
  • Proven Challenge Driven Innovation methodology

Benefits

  • Engage global network to help to solve complex problems
  • Uncover innovative new ideas and solutions
  • Best practice advice, training and support from innovation experts
  • AI tools surfacing the existing solutions to new problems
  • Excellent ROI
  • Integrate with Idea Spotlight for single innovation platform
  • Global network with extensive expertise across many disciplines
  • Challenge Designers to define problem to reach broader audience
  • Supplement internal expertise for hard to solve problems
  • Secure cloud hosting to protect data

Pricing

£75,000 to £178,500 a unit a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@wazoku.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 3 4 1 1 2 9 9 2 5 6 2 8 3 9

Contact

Wazoku Limited Simon Hill
Telephone: 02087435724
Email: simon@wazoku.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
There is no pre-requisite infrastructure, software or hardware required to use the Idea Spotlight platform for Open Innovation. There are no plugins or additional installations required on any device (e.g. Java). The only requirement is access to an internet-enabled device (desktop, tablet or mobile).

OS supported:
- macOS
- Windows
- iOS
- Android

Browsers supported:
- Internet Explorer v11
- Microsoft Edge (latest)
- Firefox (latest)
- Chrome (latest)
- Safari (latest)
System requirements
  • Internet enabled device (desktop, tablet or mobile)
  • Latest version of Chrome, Safari, Firefox, Microsoft Edge
  • IE11+

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to tickets within 4 hours of receipt during UK working hours (Mon - Fri, 9am - 6pm).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Standard support includes a dedicatedCustomer Success Manager to support the client through initial onboarding experience.

Technical support is also provided free of charge throughout the contract through an 24/7 online portal and CX Representative during UK business hours.

Additional support is available throughout the life of the contract with a Challenge Designers to define problem statements that reach the broadest network of Solvers to drive truly innovative solutions to organisational challenges.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Dedicated Customer Success Manager to identify Challenge topics.

Challenge Designers to formulate problem statements that appeal to a broad range of Solvers to encourage more innovative solutions.

Workshops to help organisations identify their problem areas.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Upon contract termination, clients are provided a full data export of all client data in a CSV format.
End-of-contract process
There are no additional fees at contract end.

Upon contract termination, all data can be provided to customer in a CSV format. All data is then removed from Wazoku servers.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All user functions are available on the mobile.
Service interface
No
API
Yes
What users can and can't do using the API
The API supports add, edit, manage, delete and reporting functions.

Authentication is through user tokens. Once authenticated users can manage users, manage challenges, add/edit ideas, comment/vote on ideas, manage conversations and utilise the site wide search function.

There are some rate limits in place but these limits can be negotiated on request.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customers can have a customised Pavilion to highlight their innovation stragegy and open Challenges. The platform has built-in tools to allow the organisation to build and maintain the content on the Pavilion.

The platform also supports custom idea capture formss and evaluation criteria.

Scaling

Independence of resources
We employ multiple redundancies for our core services.

We constantly monitor our service and proactively alter the available resources in order to cope with increases in demand.

Analytics

Service usage metrics
Yes
Metrics types
Organisations have access to challenge-based analytics to provide insight into specific challenges, including engagementand time-based metrics.

All users have access to an analytics dashboard that provides information about the platform, including leaderboards and gamification leaderboards.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Admin users can export content including Solutions in a CSV format at any time through the platform. The level of data that can be exported is determined by the admin user's permissions (i.e. a System Admin can export all data, but a Community Admin can only export the data for their community).

Media and attachments can be downloaded by any user given at any time.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Internal traffic between different components of the platform is sent unencrypted. This traffic is transmitted via private, virtualised networks, which are secured at the network layer by our hosting partner.

Availability and resilience

Guaranteed availability
99.9% system uptime SLA across a rolling 3 month reporting period, excluding scheduled and notified maintenance work.

In the event that the Availability Percentage is not achieved, the charges for the period in question will be reduced by the appropriate proportion:
99.5% - 100% = 0%
98.5% - 99.4% = 2%
96.5 – 98.4% = 4%
<96.4 = 8%
Approach to resilience
Available on request
Outage reporting
Outages are reported via email to nominated system administrators, or via service unavailability messages within the service / API.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access is restricted based on defined user roles.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
22/01/2019
What the ISO/IEC 27001 doesn’t cover
Anything outside the provision of managed hosting, cloud computing, network and colocation services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Wazoku have written Data Classification, Data Breach and Disaster Recovery policies - all of which are available on request. Our reporting structure is as follows:

• Simon Hill, CEO
• Rosemarie Diegnan, Chief Strategy & Product Officer and Data Protection Officer
• Chris Bailey, Technical Director

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Wazoku operates an Agile methodology, including full peer-review and security review as part of the software development life cycle.

All developers contribute to the automated test suite comprising unit and integration tests, which are automatically run against all code. Passing the test suite is a prerequisite to the code progressing in the SDLC. The test suite is peer-reviewed and regularly probed to ensure it is testing appropriately.

Wazoku has a dedicated QA team to complete automated and manual testing. Manual tests uncover issues automated tests don't and allow us to address issues before they reach the production environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We run internal (quarterly) and external (annually) vulnerability scans and penetration tests. Actions resulting from these tests are incorporated into our roadmap and and development work required is prioritised.

We run monthly OS level updates against all virtual machines in all environments to ensure that the software they run and the packages they hold are up to date. In cases where a high-level vulnerability is released we will run the upgrade as soon as a patch is made available and we can ensure that any remedial action required will have the minimum effect on active customers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We collect all system logs to a central aggregation service. This allows us to identify and respond to peaks in traffic as well as inconsistencies in service response and use.

We make use of industry leading intrusion detection systems and review their output and recommendations daily.

We pride ourselves on responding immediately to intrusion events, both with remedial action and notifying customers.
Incident management type
Supplier-defined controls
Incident management approach
We have a process for incident management outlined in our information security documentation. Users can report incidents through our Helpdesk software or to a representative of our dedicated Customer Success team. Incident reports would be provided for initial contact, regular updates and post mortem. This information would be available through email contact of key persons and through wider reports made available to clients.

Full Incident Response Plan documentation is available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£75,000 to £178,500 a unit a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon@wazoku.com. Tell them what format you need. It will help if you say what assistive technology you use.