IQVIA Technology Services Limited

Business Intelligence and Data Warehouse

A Business Intelligence and Data Warehouse platform that will take healthcare data from your clinical, operational, financial and other disparate systems to support your BI strategy and provide informed information to your business.


  • Data Warehouse to drive information strategy and single information platform
  • Extract, Transformation and Load development and process
  • Data Management - data quality and linking
  • Suitable for secure data environments and patient identifiable data
  • Provides a platform to feed into financial and other systems
  • Integration into existing PAS systems
  • Reporting and Analytics
  • Pseudonmyise patient identifiable data


  • Platform for management, operational and financial reporting
  • Integration between datasets in disparate systems
  • Actionable insights to drive improved performance, cost savings, service re-design
  • Consistent, improved reporting accuracy driving wider engagement, improved performance
  • Providing single version of the truth
  • Structured and integrated ETL
  • Powerful healthcare analytics


£850 per unit

Service documents

G-Cloud 9


IQVIA Technology Services Limited

Bhavin Shindroja

01785 238009

Service scope

Service scope
Service constraints No constraints
System requirements Server (physical or virtual) that meets the minimum requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Requests to the QuintilesIMS Service Team will be categorised accordingly depending on the priority and nature of the query logged and as agreed and documented in the SLA. Currently the QuintilesIMS Service Team solves 96% of queries within 24hrs. The 4% not solved in this timescale are all solved within 10 working days (else this triggers a site visit), finally all queries logged are signed off by the customer locally as a final check for completeness.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Our support model is based on a consultant led approach which ensures queries are dealt with rapidly and by a subject matter expert that has local knowledge of your organisation and your operations. The QuintilesIMS Service Team will triage and then manage all client requests throughout their duration ensuring the appropriate consultant is assigned to your request and to provide a formal escalation route should this be required. The escalation procedure is fully documented within the Service Level Agreement (SLA) which will be shared and developed as part of your go-live plan.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started At contract initiation a senior member from the QuintilesIMS BI team will discuss your requirements and with your input, plan and execute an approach. As part of the approach the appropriate training will be provided to your team(s).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The BI Data Warehouse will reside on the clients site and therefore data will be held locally and owned by the client.
End-of-contract process This will be discussed with the clients QuintilesIMS Account Manager as it will depend on what the client wishes to do with the BI Data Warehouse.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources The service is deployed locally on the client environment and therefore controlled by the client.
Usage notifications No


Infrastructure or application metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach No data is held at QuintilesIMS data centres
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Data does not move between the buyers network and QuintilesIMS network.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability This service is deployed locally on the client environment and therefore the client will have full control and responsibility of availability of the service.
Approach to resilience As the service is deployed locally on the client environment the client will have full control and responsibility for resilient of this service.
Outage reporting Outage communications will be managed by the client

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication Not applicable to this service
Access restrictions in management interfaces and support channels Not applicable to this service
Access restriction testing frequency At least once a year
Management access authentication Other
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations
  • HSCIC Information Governance Toolkit (ISMS Certificate)
  • ISO 27001 Lead Implementer and Auditor

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards SCIC Information Governance Toolkit (ISMS Certificate), ISO 27001 Lead Implementer, IS) 27001 Auditor
Information security policies and processes QuintilesIMS is committed to Information security and we operate under a Corporate Global Information Assurance Framework to ensure the management, controls and protection of our information Assets and those entrusted to us by clients and business partners The Global Information Assurance Framework is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. In addition IMS Health Technology Services also maintains and aligns with a current NHS Digital Information Governance Toolkit with a ‘compliant’ status.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The QuintilesIMS Service Delivery team follow an Operational Change Management process aligned with ITIL standards
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have implemented Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. Vulnerability management process consists of Risk Assessment, Vulnerability test and Penetration test. Findings out of these assessments are prioritised and addressed. Change, Patch and Asset management processes helps in identifying and mitigating the vulnerabilities and the associated risks.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have implemented Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a service desk and recorded in a service management system. Necessary remediation measures are taken to address the risks.
Incident management type Supplier-defined controls
Incident management approach Quintiles IMS has an integrated Incident and Problem Management process aligned with ITIL standards

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £850 per unit
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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