Beyond Systems Limited

Oracle Business Intelligence Cloud Support Services

Assisting the move to cloud based Oracle BI Solutions. Incorporating on-premise training, hybrid cloud solutions including Software as a Service (SaaS) and support services focused around Oracle BI Cloud Services. Helping clients explore their data using Visual Analytics tools and cloud hosted dashboards and analytics.

Features

  • Flexible implementation models
  • Skills transfer
  • Post-implementation light touch support and maintenance
  • Pre-defined delivery packages
  • Starter pack to accelerate in-house team with their own project
  • Project pack for small-medium well defined projects
  • Custom delivered Software as a Service (SaaS) option
  • Support of in-house skills
  • Cloud based training

Benefits

  • Experienced consultants in 10+ successful implementations
  • Proven implementation approach
  • Engage business users from the outset
  • Experience of tracking key metrics

Pricing

£450 to £1300 per person per day

Service documents

G-Cloud 9

733668583979396

Beyond Systems Limited

kirsty lawrence

08450940998

kirsty.lawrence@wegobeyond.co.uk

Planning

Planning
Planning service Yes
How the planning service works We would assess from a quantifiable perspective metrics such as the total number of users, the number of concurrent users, the total data volumes, the requirements for incremental or full volumes of data to be transferred on a daily basis, etc. In addition we look at security, data sovereignty, response times. These metrics when assessed together enable us to architect a schematic for the setup and sizing of the cloud components that will be required to underpin the service.
Planning service works with specific services Yes
Hosting or software services the planning service works with Oracle

Training

Training
Training service provided Yes
How the training service works We provide comprehensive training for all aspects of Oracle BI Cloud solutions, from modelling through analytics/dashboard development all the way to data discovery tools and mobile solutions such as Oracle Synopsis
Training is tied to specific services Yes
Services the training service works with Oracle

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We assess the data and structures that are to be migrated from on-premise to cloud and architect alongside the client how these can be migrated most effectively to a cloud environment. Each assignment will be different as in certain circumstances it will be necessary to move data wholesales to a cloud environment from on-premise whilst on other occasions it may be that only partial extracts are performed. In terms of the "programs" and not the data, then where there is the provision of on-premise software ( such as Oracle BI Enterprise Edition ) then if we were to convert to Oracle BICS we'd work with the customer to explain the differences between the programs and assist with the porting process to the new technology.
Setup or migration service is for specific cloud services Yes
List of supported services Oracle

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We have numerous performing testing analysis techniques including assessing the database performance. Quality Assurance is performed as a constituent part of our methodology.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers No
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We can provide multiple types of support services depending on the needs of the customer.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times With any assignment we undertake we will discuss with the customer as the level of support that they require and make appropriate provisions.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels With any assignment we undertake we will discuss with the customer as the level of support that they require and make appropriate provisions.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Oracle Corporation

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £450 to £1300 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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