MTI Technology Ltd

Safenet Authentication Service from Gemalto

MTI provide robust cloud based authentication services with the Gemalto Safenet Authentication Service. The service delivers fully automated str​ong Two-Factor Authentication from the cloud, enabling organisations to protect cloud-based and on-premises applications, from any device with user-friendly hardware and software / mobile application 2FA & MFA token options.


  • Security Assurance with a Gartner Magic Quadrant Leading security solution
  • Cloud based authentication & 2FA / MFA solution
  • Quick deployment with fully automated workflows
  • Multiple token choices, including tokenless and SMS
  • Broad Use Case Coverage, with over 100 pre-validated integrations
  • Multi-tier/Multi-tenant architecture, ensuring scalability, Security and customisations
  • Brandable and customisable user interface and portal
  • Robust reporting with automated reports
  • Highly secure and highly available cloud environment


  • Increased user security without the administrative overhead
  • Minimal impact to user workflow, while increasing security
  • Quick Cloud Migration designed for a smooth transition
  • Reduce migration and deployment times
  • Reduces business risk with a Low Total Cost of Operation
  • UK based 24x7 Support Team


£8.06 per user per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

7 3 3 4 2 5 8 7 4 0 9 7 2 8 9


MTI Technology Ltd

Ashi Choudhury


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Firewalls, VPNs, SSL-VPNs, Office365, Operating Systems, webservices, SAML, RADIUS
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints No
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/7/356
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels 8x5 / 24x7 depending upon support contract
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Follow simple instructions after onboarding by MTI
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be exported /deleted
End-of-contract process No longer able to authenticate using the solution unless it is taken in-house

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
What users can and can't do using the API Create authentication services for webservices using SAML
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Using a SDK available at additional cost to incorpate MFA & 2FA into applications and services.


Independence of resources Vendor provided public cloud solution


Service usage metrics Yes
Metrics types Uptime, user authentication, failed authentication, assigned tokens
Reporting types Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Gemalto Safenet Authentication Service

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Export as CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% uptime
Approach to resilience Multiple instant, multiple servers, multiple datacentres
Outage reporting Web dashboard, email notifications

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Vendor defined strategy
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ULD QS
ISO/IEC 27001 accreditation date 25/02/2014
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes ISO / IEC 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change management documented and distributed
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vendor defined strategy
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Vendor defined strategy
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Vendor defined strategy

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £8.06 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

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