GeoXphere

XMAP Feeds - Ordnance Survey Mapping (PSMA & OpenData)

This service provides WMS and WMTS feeds of Ordnance Survey mapping data.

This service gives a full stack from OS MasterMap up to GB Overview.

XMAP Feeds can stream into QGIS, ESRI ArcGIS or XMAP, for example.

Features

  • OGC-compliant
  • WMS
  • WMTS
  • Web mapping service
  • Web map tile service
  • Compatible with ESRI ArcGIS, QGIS, XMAP and other GIS

Benefits

  • Cross-department working improved
  • Ensure everyone is working from single source of truth
  • Reduce local ICT load

Pricing

£0.002 per transaction per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

7 3 3 1 1 0 0 2 3 5 6 5 9 6 2

Contact

GeoXphere

Chris Mewse

01256364273

contact@geoxphere.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
XMAP Cloud GIS

However, it can be used as a standalone service by connecting to any OGC-compliant GIS package that supports WMS/WMTS
Cloud deployment model
Private cloud
Service constraints
Service limited to OGC-compliant software.
System requirements
  • Web browser
  • GIS software
  • OGC-compliant component

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically within 1 hour within business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Unlimited off-site support during 1st month of on-boarding then 6 support tickets per year.

Tickets are not counted if the issues was the fault of the supplier.

Tickets may not be counted at the discretion of the supplier.

Batches of 6 additional support tickets can be purchased for £300.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Remote training and knowledge base articles to help with on-boarding.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Not applicable.
End-of-contract process
At the end of the contract, the service will expire. Any customer data will be provided back in industry standard formats.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Nodes are load balanced to deal with high demands.

Analytics

Service usage metrics
Yes
Metrics types
Number of users.
Number of hits per user per month.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Other
Other data at rest protection approach
Data is held behind access-controlled storage.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data available in industry standard formats at end of contract.
Data export formats
Other
Other data export formats
  • ESRI Shapefile
  • GeoTIFF
Data import formats
Other
Other data import formats
  • ESRI Shapefile
  • GeoTIFF
  • ASCII Txt

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
GeoXphere's SLA offer's 99.9% availability for its online services (with 99.999% up-time on data centre).

Full SLA documentation is available separately on request. If GeoXphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date this has never been required.
Approach to resilience
Our cloud software and services run on high availability virtualised servers.

Each hardware node gives a 99.999% up-time.

In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail.

We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified.

Should services fail an no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action.

Off-site snapshots are taken regularly.
Outage reporting
Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Admin Panel access is restricted by username and password given to a customer administrator.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We are building up our Information Security policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as part of the ISO27001 Information Security Management System.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our service is developed and maintained using a source control system and code repository.

Our service goes through beta testing before being made available to all.
Vulnerability management type
Undisclosed
Vulnerability management approach
Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
Incident management type
Undisclosed
Incident management approach
We have a number of internal processes in place but are working towards recognised standards.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.002 per transaction per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Transaction-limited account.

Service documents

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