Saadian Technologies UK Limited

Savvy Home

Combines Housing Management, Property Management with Customer Management – providing a secure, fully integrated solution handling all aspects of housing provision and management, including rental, lettings & sales. The flexible, modular system allows you to choose only the things you need, ensuring a cost-effective solution tailored to your business.

Features

  • Customer, tenant and staff focused websites with integrated chat
  • Advanced Search capabilities
  • Manage Viewings – set viewing slots, review bookings
  • Design, receive and manage Property Applications & eligibility requirements
  • Property Inventory Management – record, review and track property inventory
  • Contract Management, Digital Signing and Tenancy Agreements
  • Automated production of Property adverts and advertisement management
  • Integrates with industry standard Payments systems
  • Property Lifecycle management – including tenancies, repairs, voids, etc
  • Automatic publishing to advertising platforms (e.g. Rightmove, Zoopla)

Benefits

  • Enables Digital Transformation of your organisation
  • Supports Channel Shift (increasing efficiency and saving money)
  • Adaptable to your business processes and data model
  • Flexible capabilities can replace disparate systems with one seamless solution
  • Provide an enhanced digital service to your customers
  • Manage properties more efficiently, lowering costs and increasing value
  • Improved efficiency in advertising, application and tenant sign-up
  • Reduced administration in managing viewing requests and enquiries
  • Advanced task management improves the use of Resources
  • Fair pricing structure – to align system costs with benefits

Pricing

£0.40 to £3.80 per unit per month

Service documents

Framework

G-Cloud 11

Service ID

7 3 2 5 8 9 7 1 8 0 7 9 7 7 2

Contact

Saadian Technologies UK Limited

Jennie Jablonski/Alison Brannigan/Arwaa York/Cliodhna McGuirk

020 73978502

sales@saadian.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • The system requirements are closely linked to your business requirements
  • We work with you to understand your business requirements
  • We then recommend appropriate computing resources to ensure accessibility/scale/performance

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our response times are outlined in our Service Support details
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
High  - Our highest Service Level response is reserved for complete Service Outage.
It is expected that the reporter will communicate directly via Email or
Telephone for this type of outage. Our service desk will respond within 1
hour and provide subsequent updates every 1 hour (if required). The
escalation level is immediate and the target fix is as soon as possible

Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond
within 4 hours and provide subsequent updates every 4 hours (if required).
The escalation level is after the initial target fix time and the target fix is
within 8 hours.

Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if
required) the target fix date will be the next schedule release for agreed
upon change requests)."
Support available to third parties
Yes

Onboarding and offboarding

Getting started
As part of the on-boarding process we would propose an implementation plan that sets out our approach to platform configuration, deployment and accreditation (if needed). This will be provided under our Cloud Support Service called Savvy Platform Configuration Services.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
One of our key principles is that you maintain ownership and control of your data. This means that we make it easy to return your data to you in a format that can easily be re-used. On termination, we will provide you with an extract of your data in CSV or XML format.
End-of-contract process
When customers are off-boarding with us, we would agree a format for the return of your data with you. We will then decommission the service and securely delete all data held by us (if we are managing the service for you).

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The software service has been designed to be responsive to device type so the mobile service functions in the same way as the desktop service with the primary difference being screen layout.

We can also provide native mobile apps as part of our Cloud Support Service (Savvy Platform Consultancy)
Service interface
Yes
Description of service interface
Responsive HTML5 Web Interface
Accessibility standards
Accessibility standards
WCAG 2.1 A
Accessibility testing
In developing our services we work with users to identify the most likely challenges to participants using the service, including lack of access to the Internet, literacy, use of assistive technology and develop solutions to address these challenges
API
No
Customisation available
Yes
Description of customisation
Most aspects of our services are configurable - either in terms of how the app works (as configured by adminstrators) or in terms of the service levels/computing resources used.

Scaling

Independence of resources
The service is configured to use load balancing and clustering techniques to ensure that demand upon the service is spread evenly over computing resources and to reduce the impact upon the users

As part of the onboarding process Saadian will work with the buyer to fully understand their usage expectations to ensure that the required resources are available as the service usage grows

Analytics

Service usage metrics
Yes
Metrics types
We provide a range of service metrics such as:
Application logins ( e.g. frequency, role etc.)
Performance (e.g. number of concurrent users online throughout the day)
Session Analytics (e.g. duration, timeouts etc.)
Access Mechanisms (e.g. browser types)
Application Paths (e.g. most commonly used functionality)
Case Load (e.g. volume, type etc.)
Storage (e.g. size of structured and unstructured data)
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Access to Data is strictly controlled by the Saadian Information Security management system. Policies and processes are in place to ensure that only those with a valid need to access data are allowed and technically able to do so
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The service has functionality built in that will allow users to export data
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • MS Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
Data in transit is encrypted. Network connectivity between the buyers network and Saadian services is configured based on the buyers security requirements e.g. private network or public sector network.
A full CHECK compliant ITSHC is commissioned to ensure security of the connection
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We can agree on availability levels for the service with you - this determines
when the service must be available and limits unplanned downtime (but allows for planned maintenance windows).
Availability is closely linked to infrastructure configuration because we
need to make sure the right infrastructure is in place to support the
expected levels of availability.
Approach to resilience
Load Balancing The service is accessed through a load balancer that direct traffic to available nodes. This ensures a consistent level of response and single points of failure
Application Monitoring: Application monitoring is configured for all servers and nodes to monitor the performance of physical servers and their specific applications and services. This helps Saadian understand and address problems before they cause full disruption
Clustering: Service Nodes work in clusters that share customer states and information in real time. This allows the service to fail over to another cluster if there is a disruption
Disaster Recovery: DR environments and plans can be put in place in accordance with customer needs to ensure that the service can be recovered in the case of a disaster
Outage reporting
Application monitoring tools can be configured to send regular reports and automatic notifications of outages or disruptions

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Users to the service are authenticated by the service using username and password

Depending upon customer and data requirements additional authentication methods can be introduced including;
1) Limited access over government network
2) Identity federation with existing customer provider (e.g. Office 365)
3) Dedicated VPN connectivity
4) Two Factor Authentication
Access restrictions in management interfaces and support channels
Access to management and support interfaces is controlled by a strict role based access policy. The service is developed in accordance with our ISO27001 compliant Access control Policy
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
The service has been CHECK penetration tested

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Saadian understands that Information security is not only a technical issue, but a business and governance challenge also. As such the security of information and other critical organisational resources is treated as a priority throughout the company.

Saadian have an executive appointed Information Security Manager and an Information Security Management system with policies that extend beyond the technical aspects to include critical business processes.

Executive Management is invested in Information security and receive reports on security performance and breaches
Information security policies and processes
Saadian understands that Information security is not only a technical issue, but a business and governance challenge also. As such the security of information and other critical organisational resources is treated as a priority throughout the company.

Saadian have an executive appointed Information Security Manager and an Information Security Management system with policies that extend beyond the technical aspects to include critical business processes.

Executive Management is invested in Information security and receive reports on security performance and breaches

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Saadian configuration and Change Management processes are based upon ITIL best practices and consists of a set of documents, processes and routines that form part of Saadian IT Service Management
Vulnerability management type
Undisclosed
Vulnerability management approach
N/A
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective Monitoring is supplied by a third party to GPG 13 standard
Incident management type
Supplier-defined controls
Incident management approach
The Saadian Incident Management process is based upon ITIL best practices and consists of a set of documents, processes and routines that form part of Saadian IT Service Management

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
Public Services Network (PSN)

Pricing

Price
£0.40 to £3.80 per unit per month
Discount for educational organisations
No
Free trial available
No

Service documents

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