Chaucer Consulting

Sharpcloud Solutions

Chaucer’s cloud-based software solutions, built on the SharpCloud platform, support our core advisory and delivery services including Regulatory Compliance Management (for example, our GDPR DPO Service), Project, Programme, Portfolio Management and Strategic Road mapping, Collaboration, Digital workshop capture and management, benefits mapping, legal compliance audit tracking and remediation management.

Features

  • Multiple presentation layers for different audiences, exportable to ppt
  • KPIs overview for monthly board-level reporting, including operations dashboard
  • Collaborate with remote team members in real-time, including document approvals
  • Optimized for demonstrating compliance for audits (ICO)
  • GDPR tool specifically supports BAU compliance assurance activities (incl DSARs)
  • Master data taxonomy to drive data quality and integrity
  • Extensive integration with Office365, SharePoint and other solutions
  • Accountability matrix maps people to responsibilities (and GDPR Articles)
  • Enterprise scale collaboration and knowledge capture platform
  • Force Portfolio Mapping for milestones and benefits

Benefits

  • Real time, data driven decision making and insights
  • Productivity and efficiency improvements, removing multiple offline files
  • Increased employee engagement and understanding of role in delivering strategy
  • Enable strategic decision making through collaboration and data driven views
  • Identification of patterns and exceptions quickly and easily
  • Increased engagement & inclusion of remote team members
  • Improved Leadership understanding of complex topics strategic alignment and dependencies
  • Capture, retain & re-use organisational learning effectively
  • Share your data driven stories with other teams, functions, users

Pricing

£1200 to £100000 per unit per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 3 1 9 0 7 4 0 8 8 9 7 4 2 7

Contact

Chaucer Consulting

George Lee

07551 857243

george.lee@chaucer.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Only certain web browsers (specified below) are supported, and the service may not function with other browsers. Various optional applications are limited to use on Microsoft
System requirements
  • Access to suitable internet connection
  • Compatible Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 incidents raised with SharpCloud support will receive a response within 2hrs during UK working hours 9am-5.30pm Monday-Friday.
Extended Support is avaialble on request and will be priced spcifically to meet customer needs including out of hours and weekend options
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
SharpCloud Public Cloud Multi-tenant instance is available on Microsoft Azure offering 99.95% availability.
P1 incidents raised with SharpCloud support will receive a response within 2hrs during UK working hours 9am-5.30pm Monday-Friday.
Extended Support is avaialble on request and will be priced spcifically to meet customer needs
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The setting up of a new Solution will follow the following process:
Each solution is subject to a minimum 90 day (for evaluation) fee which is dependent on the number of users of the system and the use of pre-existing templates.
Pre-existing data can be loaded to the system, if required, and will be priced separately as part of the on-boarding process.
System Administration during the set-up is provided by Chaucer who can configure the user accounts, access and account creation, authorise the set-up of new user accounts and grant access to groups within the new community.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted to excel at the end of service
End-of-contract process
Disabling of users, extraction of user data, storage for 30 days post completion of the contract and validation of story deletion.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version is a fully functioning replica of the desktop site when in landscape mode and provides a reduced interface with less visual functionality when in portrait mode.
Service interface
No
API
Yes
What users can and can't do using the API
SharpCloud offer two API's. 
ODATA REST API
.NET SDK

ODATA REST API (public web)
Provides access to story data via RESTFUL services using ODATA syntax for batch and filter operations.
Full documentation of the service can be found here: https://my.sharpcloud.com/swagger

Most objects can be created/updated via the API but the service is intended to simplify data access for web developers. As such, the API is not used by the application per se and does not enable all functionality.

.NET SDK (requires .NET 4.7)
Provides full object model access to the story (items, relationships attributes etc) and can be used to interrogate and create stories. It uses the same private endpoint as the web clients so is functionaly rich and can do everything the web client can.

It requires some basic knowledge of SharpCloud story structure and a .Net environment making it less suitable for simple integration with other web systems.

It is ideal for complex batch operations or desktop tools, and is used in a number of free add-on tools (e.g. Query connect which connects on-prem databases to the cloud service).
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
SharpCloud can be configured and customised to help accelerate adoption and exploitation via:
Configuration of attributes, tags and relationships (by the user)
Creation and application of bespoke SharpCloud story templates and widgets (provided through Consultancy Support)
Creation of visualisations based on a range of pre-built models (by the user)

Scaling

Independence of resources
Segregation, scaling and monitoring is carried out as appropriate

Analytics

Service usage metrics
Yes
Metrics types
Usage metrics are available through administration portal, usage data on shared content is available to the story owner directly.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Sharpcloud

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Depending on the level of service. A user can extract their data directly from the application using copy and paste into Excel, if the service level includes story management a request can be made to the support team to extract all data and provide it in an excel format.
Data export formats
Other
Other data export formats
Extract will be provided in Excel
Data import formats
Other
Other data import formats
  • Excel and Excel On-line
  • SharePoint Lists
  • Direct Copy into Application
  • Web form based capture
  • Custom API using SDK (Additional cost)

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability requirements and SLA's will be agreed for each implementation depending on business criticality
Approach to resilience
SharpCloud uses Microsoft Azure PaaS to make sure our service is always available. Each server is duplicated (twice as a minimum, sometimes more) meaning if one should fail for any reason a backup is available to provide uninterrupted access. The platform itself is constantly patched updated to the latest versions and allows us to continually develop and deploy new versions of our own software without any interruption to the service.
Outage reporting
Email alerts to users

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
User management i.e joiners & leavers can be given to a client named user or managed by support, the process and approvals will be agreed for each service.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and changes for the Sharpcloud service are managed directly by the supplier with upgrades to the environment occurring c1 month after major releases have been tested in their public cloud environment and bugs fixed.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request
Incident management type
Supplier-defined controls
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1200 to £100000 per unit per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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