Bootroom New Media Limited


Formist is an all in one LMS and e-Learning platform, originally designed to support the training needs of the Care Home industry, it is now used across a wide range of sectors. Formist is able to manage both online and offline training, with a wide range of detailed reporting available.


  • Full remote access or IP restricted - you choose
  • Real time reporting on both online and offline training
  • Set up individual sites, department and locations
  • Booking of Face to Face course directly with Training Providers
  • Keep all your training results & certificates in one place
  • Set User Groups and Job Types to individualise learners needs
  • Individual Learner area, hosting only their own allocated courses
  • Automatic reminders when refreshers training is due
  • A random bank of questions so learners receives different questions


  • An extensive range of CPD Accredited courses
  • Add your own courses or guides.
  • Manage your classroom training, all your learning in one place
  • Link e-Learning to your Policies and Procedures
  • A wide range of Mandatory Course available
  • Add CPD accredited bespoke courses for specific training needs
  • Users can requests additional training from their line Manager


£3.50 to £8 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


Bootroom New Media Limited

Nick Saul


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Minimum screen size of 1000 pixels wide
System requirements Current and up to date browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours on Business Days. Limited support over weekends currently
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Specific to users requirements.

Based on a day rate of £500
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Either through on-site training, online video manuals, option for bulk upload of users.

Telephone, webchat and ticket system support
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction With support of the Service Provider in the form of a Json or XML file.
End-of-contract process Included export of all data.

Interaction with other Service Providers would be at an additional cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference, interface reacts to screen size, so design may adapt.

Minimum screen size 1000 pixels wide. Software can be deployed as smart phone app.
Service interface No
What users can and can't do using the API Users details could be created, modified or deleted.

User course statistic, including completed, outstanding and renewal dates.

API would work in conjunction with HR systems.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Turn services on/off

Brand software to suit business requirements

Customised by 'Superusers' and Service Provider


Independence of resources Constant monitoring of system performance. Extra capacity is allocated when current capacity is over 75% for more than 2 hours.


Service usage metrics Yes
Metrics types Full real-time reporting functionality
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Service User support. In Json or Excel format
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.95% up time per year. Refunds will be given for each full day (9am to 5pm) where access is not available. Refunds will be calculated pro-rata against monthly or yearly contributions and reimbursed to the customer within 30 days.
Approach to resilience Is available on request.
Outage reporting Through email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels User defined roles, using set permissions within the system.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Working towards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We appoint a change manager who ensures all proposed changes are evaluated for benefits and risks and all impacts considered. We prioritise changes in line with business needs and require that all changes are tested and each deployment includes a back-out plan to restore the previous state in the event that the deployment fails. The config management system is updated to reflect the effect of any changes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular vulnerability scans are performed by a penetration tester. Anti-virus and anti-malware is installed on all machines.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Syslog Monitoring performed by PRTG server.
Incident management type Supplier-defined controls
Incident management approach Our approach to incident management includes the following steps: Identification, logging, categorisation, prioritisation, diagnosis, escalation as necessary, resolution, closure, communication.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3.50 to £8 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All functions available for 14 days.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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