Bootroom New Media Limited


Formist is an all in one LMS and e-Learning platform, originally designed to support the training needs of the Care Home industry, it is now used across a wide range of sectors. Formist is able to manage both online and offline training, with a wide range of detailed reporting available.


  • Full remote access or IP restricted - you choose
  • Real time reporting on both online and offline training
  • Set up individual sites, department and locations
  • Booking of Face to Face course directly with Training Providers
  • Keep all your training results & certificates in one place
  • Set User Groups and Job Types to individualise learners needs
  • Individual Learner area, hosting only their own allocated courses
  • Automatic reminders when refreshers training is due
  • A random bank of questions so learners receives different questions


  • An extensive range of CPD Accredited courses
  • Add your own courses or guides.
  • Manage your classroom training, all your learning in one place
  • Link e-Learning to your Policies and Procedures
  • A wide range of Mandatory Course available
  • Add CPD accredited bespoke courses for specific training needs
  • Users can requests additional training from their line Manager


£3.50 to £8 per person per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

7 3 1 8 4 8 2 9 0 9 7 9 1 3 2


Bootroom New Media Limited

Nick Saul


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
Minimum screen size of 1000 pixels wide
System requirements
Current and up to date browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 2 hours on Business Days. Limited support over weekends currently
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Specific to users requirements.

Based on a day rate of £500
Support available to third parties

Onboarding and offboarding

Getting started
Either through on-site training, online video manuals, option for bulk upload of users.

Telephone, webchat and ticket system support
Service documentation
Documentation formats
End-of-contract data extraction
With support of the Service Provider in the form of a Json or XML file.
End-of-contract process
Included export of all data.

Interaction with other Service Providers would be at an additional cost

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
No difference, interface reacts to screen size, so design may adapt.

Minimum screen size 1000 pixels wide. Software can be deployed as smart phone app.
Service interface
What users can and can't do using the API
Users details could be created, modified or deleted.

User course statistic, including completed, outstanding and renewal dates.

API would work in conjunction with HR systems.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Turn services on/off

Brand software to suit business requirements

Customised by 'Superusers' and Service Provider


Independence of resources
Constant monitoring of system performance. Extra capacity is allocated when current capacity is over 75% for more than 2 hours.


Service usage metrics
Metrics types
Full real-time reporting functionality
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Service User support. In Json or Excel format
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • PDF
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We guarantee 99.95% up time per year. Refunds will be given for each full day (9am to 5pm) where access is not available. Refunds will be calculated pro-rata against monthly or yearly contributions and reimbursed to the customer within 30 days.
Approach to resilience
Is available on request.
Outage reporting
Through email alerts.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
User defined roles, using set permissions within the system.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Working towards ISO/IEC 27001
Information security policies and processes
ISO/IEC 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We appoint a change manager who ensures all proposed changes are evaluated for benefits and risks and all impacts considered. We prioritise changes in line with business needs and require that all changes are tested and each deployment includes a back-out plan to restore the previous state in the event that the deployment fails. The config management system is updated to reflect the effect of any changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular vulnerability scans are performed by a penetration tester. Anti-virus and anti-malware is installed on all machines.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Syslog Monitoring performed by PRTG server.
Incident management type
Supplier-defined controls
Incident management approach
Our approach to incident management includes the following steps: Identification, logging, categorisation, prioritisation, diagnosis, escalation as necessary, resolution, closure, communication.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£3.50 to £8 per person per month
Discount for educational organisations
Free trial available
Description of free trial
All functions available for 14 days.

Service documents

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