Quicksilva Limited

Quicksilva orQestra® Personal Demographics Service Spine Mini Service

An ITK Spine Mini Service providing easy access to the NHS Spine PDS service. NHS Digital CAP accredited, orQestra® serves acute trusts, ambulance trusts, private healthcare providers and mental health trusts. orQestra® is a fully developed service, with a high availability, robust security, data integrity and comprehensive customer service.

Features

  • Cost Effective-transaction charging model offers flexibility and scalability
  • Simple Access-via secure connection to the HSCN network
  • Safe/Secure-Information Security ISO27001 accredited Datacentre
  • Rapid Onboarding-up and running in a matter of weeks
  • No Infrastructure Investment-hosted, monitored and supported by Quicksilva
  • NHS Digital CAP accredited, avoiding compliance headaches
  • Availability Service Levels-various, from 95.5% upwards
  • Telephone Helpdesk support and web portal
  • 24x7 Monitoring Service-available as standard
  • Sophisticated proprietary search algorithm

Benefits

  • Financial Savings-verified NHS numbers, reducing claims losses and penalties
  • Save money by making what you’ve got work better
  • Records Consistency-APIs propagate PAS data to connected systems
  • Extensible Traces-industry leading search algorithms, trace rate up to 99%
  • No Smartcards required-saving time and money
  • Compatible with conduQtor® Difference Management Service/User Interface
  • Complements orQestra® Summary Care Record and Child Protection Information Sharing
  • Code libraries (.net/java) to assist clients with integration
  • Internet based Spine-in-a-Box® external test harness service available
  • Data Quality: driven up by trace rate, reducing clinical risk

Pricing

£0.01 per transaction

Service documents

Framework

G-Cloud 11

Service ID

7 3 1 6 5 5 7 3 7 7 3 0 9 2 1

Contact

Quicksilva Limited

Gary McKenzie

01249 751000

tenders@qxlva.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
The customer will establish a secure outbound connection from their Enterprise Service Bus over the HSCN network via a client server authenticated connection and/or a site-to-site VPN. Daily planned maintenance is carried out Tuesday to Sunday inclusive between 03:00 to 05:00 and weekly on Sundays 18:00-08:00 (14 hours).
System requirements
OrQestra® supports Windows Server 2012r2 and above.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary from 15 minutes to 8 hours in accordance with the severity of the issue. Please refer to the Service Definition for more information.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
The orQestra® Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. Quicksilva's Services Manager is always available as a point of contact and all customers benefit from our ISO9001:2015 assured Account Management Procedure with the benefit of 24/7 escalation to named contacts.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Quicksilva offers a full On-Boarding service as part of its Lot 3 Cloud Support offering. Our project managers will expertly manage all aspects of your service set-up, including: NHS Spine End Point registration; HSCN access; guidance through the NHS Digital assurance process and service commissioning. New users receive a comprehensive Welcome Pack and access to our 'Spine-in-a-Box®' internet facing test environment to speed development and training. Where required, training workshops or 'train the trainer' programmes are available either on-site or at our convenient M4 Operations Centre.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The nature of a Spine-Mini-Service means that no patient data is stored within orQestra®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering to extract and return any audit data our customers require.
End-of-contract process
The nature of a Spine-Mini-Service means that no patient data is stored within orQestra®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering at extra cost to extract and return any audit data our customers require.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
OrQestra® PDS Managed Service – Service Interface: Yes
The orQestra® Demographics Management System (DMS) is a web application for the data quality management of patient record information, it provides users with:
• results of data analysis and patient record PDS comparisons performed by orQestra® in a patient-centric manner
• a lightweight workflow for the investigation and resolution of demographic issues in a multi-worker team
• statistical reports on data quality issues
• audit information
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None
API
No
Customisation available
No

Scaling

Independence of resources
Flexible and rapidly scalable hosting infrastructure and per-customer message queueing ensures that Availability is never affected by the demands of other users.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The nature of a Spine-Mini-Service means that no customer data is stored within orQestra® and there is no need for export. However audit data can be exported if required.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • Other
Other data import formats
PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The orQestra Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. A service credit regime underpins all Service Levels - please refer to the accompanying Service Definition document for full details.
Approach to resilience
This information is available on request.
Outage reporting
The orQestra® Managed Service is monitored 24x7 by our Services Team using our bespoke monitoring system. This means we have often resolved an issue long before our customers are even aware of a problem.
All service reporting is carried out through our service web-portal, the Qure®, where customers can log on and raise or view live issues and set alerting preferences 24x7.

Identity and authentication

User authentication needed
Yes
User authentication
Limited access network (for example PSN)
Access restrictions in management interfaces and support channels
Access is restricted by ascribing role-based access to each user's security certificate.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SOCOTEC
ISO/IEC 27001 accreditation date
02/01/2018
What the ISO/IEC 27001 doesn’t cover
Our current registration includes Business and IT Consultancy; Software Design, development, provision, maintenance and support. All other aspects of our provision are not covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
Quicksilva's business practice is underpinned by a suite of processes which form our ISO27001:2013 Information Security Management System.

These are subject to regular internal audit by our full-time Corporate Assurance Manager and are overseen by our Technical Services Director.

In addition all audits are subject to rigerous twice-annual external review by a third party Auditor in the course of maintaining our ISO27001 standard.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Quicksilva's ISO9001:2015 accredited Quality Management System contains a set of processes which underpin our business practice, including our Release Management Procedure and Configuration Management Procedure.

These processes are regularly audited to ensure compliance by our Corporate Assurance Manager.
Vulnerability management type
Undisclosed
Vulnerability management approach
Regular Penetration Testing by a certified third party forms the foundation of our vulnerability management approach. In addition we regularly apply software vendor issued security patches to a quarterly schedule for routine security maintenance and immediately in the case of emergency patches. Quicksilva are members of the NHS Digital Care CERT scheme and receive and review weekly cyber security reports regarding current threats. In addition Quicksilva review the National Cyber Security Centre Threat and Vulnerability Reports on a weekly basis.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Quicksilva maintain a suite of best-of-breed anti-malware software in order to detect potential compromises. The capability to review access control logs ensures a full audit trail is maintained for all staff interactions with internal and external systems. Security Incidents are managed in accordance with Quicksilva's Security Incident Management Procedure which forms a part of our ISO 27001 and ISO9001 accredited Quality Management System. According to this process our dedicated IT Services Team (supported by certified Information Security professionals) respond immediately to any security incident.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are handled in accordance with Quicksilva's Incident Management Process, which forms a part of our ISO27001 and ISO9001 accredited Quality Management System. According to this process, incidents are reported to a nominated individual who investigates the issue and produces a full report to the board of directors within prescribed timescales. The incident is tracked and managed to resolution using the Qure®, our internal service management tool, which ensures a thorough audit trail is maintained throughout the process. This information is then used to capture any continuous improvement opportunity.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Pricing

Price
£0.01 per transaction
Discount for educational organisations
No
Free trial available
No

Service documents

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