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Quicksilva orQestra® Personal Demographics Service Spine Mini Service
An ITK Spine Mini Service providing easy access to the NHS Spine PDS service. NHS Digital CAP accredited, orQestra® serves acute trusts, ambulance trusts, private healthcare providers and mental health trusts. orQestra® is a fully developed service, with a high availability, robust security, data integrity and comprehensive customer service.
Features
- Cost Effective-transaction charging model offers flexibility and scalability
- Simple Access-via secure connection to the HSCN network
- Safe/Secure-Information Security ISO27001 accredited Datacentre
- Rapid Onboarding-up and running in a matter of weeks
- No Infrastructure Investment-hosted, monitored and supported by Quicksilva
- NHS Digital CAP accredited, avoiding compliance headaches
- Availability Service Levels-various, from 95.5% upwards
- Telephone Helpdesk support and web portal
- 24x7 Monitoring Service-available as standard
- Sophisticated proprietary search algorithm
Benefits
- Financial Savings-verified NHS numbers, reducing claims losses and penalties
- Save money by making what you’ve got work better
- Records Consistency-APIs propagate PAS data to connected systems
- Extensible Traces-industry leading search algorithms, trace rate up to 99%
- No Smartcards required-saving time and money
- Compatible with conduQtor® Difference Management Service/User Interface
- Complements orQestra® Summary Care Record and Child Protection Information Sharing
- Code libraries (.net/java) to assist clients with integration
- Internet based Spine-in-a-Box® external test harness service available
- Data Quality: driven up by trace rate, reducing clinical risk
Pricing
£0.01 per transaction
Service documents
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Framework
G-Cloud 11
Service ID
731655737730921
Contact
Service scope
| Software add-on or extension | No |
| Cloud deployment model | Private cloud |
| Service constraints | The customer will establish a secure outbound connection from their Enterprise Service Bus over the HSCN network via a client server authenticated connection and/or a site-to-site VPN. Daily planned maintenance is carried out Tuesday to Sunday inclusive between 03:00 to 05:00 and weekly on Sundays 18:00-08:00 (14 hours). |
| System requirements | OrQestra® supports Windows Server 2012r2 and above. |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Response times vary from 15 minutes to 8 hours in accordance with the severity of the issue. Please refer to the Service Definition for more information. |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.1 AA or EN 301 549 |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | No |
| Onsite support | No |
| Support levels | The orQestra® Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. Quicksilva's Services Manager is always available as a point of contact and all customers benefit from our ISO9001:2015 assured Account Management Procedure with the benefit of 24/7 escalation to named contacts. |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | Quicksilva offers a full On-Boarding service as part of its Lot 3 Cloud Support offering. Our project managers will expertly manage all aspects of your service set-up, including: NHS Spine End Point registration; HSCN access; guidance through the NHS Digital assurance process and service commissioning. New users receive a comprehensive Welcome Pack and access to our 'Spine-in-a-Box®' internet facing test environment to speed development and training. Where required, training workshops or 'train the trainer' programmes are available either on-site or at our convenient M4 Operations Centre. |
| Service documentation | Yes |
| Documentation formats | |
| End-of-contract data extraction | The nature of a Spine-Mini-Service means that no patient data is stored within orQestra®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering to extract and return any audit data our customers require. |
| End-of-contract process | The nature of a Spine-Mini-Service means that no patient data is stored within orQestra®, however where required Quicksilva offers a full Off-Boarding service as part of its Lot 3 Cloud Support Offering at extra cost to extract and return any audit data our customers require. |
Using the service
| Web browser interface | Yes |
| Supported browsers |
|
| Application to install | No |
| Designed for use on mobile devices | No |
| Accessibility standards | WCAG 2.1 AA or EN 301 549 |
| Accessibility testing | None |
| API | No |
| Customisation available | No |
Scaling
| Independence of resources | Flexible and rapidly scalable hosting infrastructure and per-customer message queueing ensures that Availability is never affected by the demands of other users. |
Analytics
| Service usage metrics | No |
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Baseline Personnel Security Standard (BPSS) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | No |
| Datacentre security standards | Managed by a third party |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | ‘IT Health Check’ performed by a CHECK service provider |
| Protecting data at rest | Physical access control, complying with another standard |
| Data sanitisation process | Yes |
| Data sanitisation type | Deleted data can’t be directly accessed |
| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Data importing and exporting
| Data export approach | The nature of a Spine-Mini-Service means that no customer data is stored within orQestra® and there is no need for export. However audit data can be exported if required. |
| Data export formats |
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| Other data export formats | |
| Data import formats |
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| Other data import formats |
Data-in-transit protection
| Data protection between buyer and supplier networks |
|
| Data protection within supplier network |
|
Availability and resilience
| Guaranteed availability | The orQestra Managed Service is provided to guaranteed Availability Service Levels to 95.5% as standard. Enhanced availability up to 99.9% is available by arrangement for business critical services. A service credit regime underpins all Service Levels - please refer to the accompanying Service Definition document for full details. |
| Approach to resilience | This information is available on request. |
| Outage reporting |
The orQestra® Managed Service is monitored 24x7 by our Services Team using our bespoke monitoring system. This means we have often resolved an issue long before our customers are even aware of a problem. All service reporting is carried out through our service web-portal, the Qure®, where customers can log on and raise or view live issues and set alerting preferences 24x7. |
Identity and authentication
| User authentication needed | Yes |
| User authentication | Limited access network (for example PSN) |
| Access restrictions in management interfaces and support channels | Access is restricted by ascribing role-based access to each user's security certificate. |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
|
Audit information for users
| Access to user activity audit information | Users contact the support team to get audit information |
| How long user audit data is stored for | At least 12 months |
| Access to supplier activity audit information | Users contact the support team to get audit information |
| How long supplier audit data is stored for | At least 12 months |
| How long system logs are stored for | At least 12 months |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | SOCOTEC |
| ISO/IEC 27001 accreditation date | 02/01/2018 |
| What the ISO/IEC 27001 doesn’t cover | Our current registration includes Business and IT Consultancy; Software Design, development, provision, maintenance and support. All other aspects of our provision are not covered. |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications | Cyber Essentials Plus |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards |
|
| Other security governance standards | Cyber Essentials Plus |
| Information security policies and processes |
Quicksilva's business practice is underpinned by a suite of processes which form our ISO27001:2013 Information Security Management System. These are subject to regular internal audit by our full-time Corporate Assurance Manager and are overseen by our Technical Services Director. In addition all audits are subject to rigerous twice-annual external review by a third party Auditor in the course of maintaining our ISO27001 standard. |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach |
Quicksilva's ISO9001:2015 accredited Quality Management System contains a set of processes which underpin our business practice, including our Release Management Procedure and Configuration Management Procedure. These processes are regularly audited to ensure compliance by our Corporate Assurance Manager. |
| Vulnerability management type | Undisclosed |
| Vulnerability management approach | Regular Penetration Testing by a certified third party forms the foundation of our vulnerability management approach. In addition we regularly apply software vendor issued security patches to a quarterly schedule for routine security maintenance and immediately in the case of emergency patches. Quicksilva are members of the NHS Digital Care CERT scheme and receive and review weekly cyber security reports regarding current threats. In addition Quicksilva review the National Cyber Security Centre Threat and Vulnerability Reports on a weekly basis. |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | Quicksilva maintain a suite of best-of-breed anti-malware software in order to detect potential compromises. The capability to review access control logs ensures a full audit trail is maintained for all staff interactions with internal and external systems. Security Incidents are managed in accordance with Quicksilva's Security Incident Management Procedure which forms a part of our ISO 27001 and ISO9001 accredited Quality Management System. According to this process our dedicated IT Services Team (supported by certified Information Security professionals) respond immediately to any security incident. |
| Incident management type | Supplier-defined controls |
| Incident management approach | Incidents are handled in accordance with Quicksilva's Incident Management Process, which forms a part of our ISO27001 and ISO9001 accredited Quality Management System. According to this process, incidents are reported to a nominated individual who investigates the issue and produces a full report to the board of directors within prescribed timescales. The incident is tracked and managed to resolution using the Qure®, our internal service management tool, which ensures a thorough audit trail is maintained throughout the process. This information is then used to capture any continuous improvement opportunity. |
Secure development
| Approach to secure software development best practice | Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0) |
Public sector networks
| Connection to public sector networks | Yes |
| Connected networks | NHS Network (N3) |
Pricing
| Price | £0.01 per transaction |
| Discount for educational organisations | No |
| Free trial available | No |