Trustmarque Solutions Limited

Trustmarque SNOW ITAM Software as a Service

Trustmarque’s Snow Software Service is designed to help customers manage their software estates more efficiently/save money, and mitigate risk. As the Public Sector transitions towards consumption cloud ICT, traditional software assets will need to be managed as digital assets, making Trustmarque’s Snow Software Service continuously relevant in maintaining software/hardware assets.

Features

  • Market leading IT Asset Management technology in Snow Licence Manager
  • Software Asset Management
  • Hardware Asset Management
  • Software Licence Management
  • Software Metering
  • Cost avoidance
  • Cost Savings

Benefits

  • Have access to experienced SAM consultants to augment/improve the team
  • Achieve significant cost reduction
  • Improve control of software assets
  • Reduce risk through improved visibility of the software estate
  • Ensure minimal impact on existing resource and infrastructure
  • Identify Software Usage

Pricing

£1.20 per device per year

Service documents

G-Cloud 10

731139134396299

Trustmarque Solutions Limited

David Neighbour

07939 509 325

tenders@trustmarque.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Hosting on Microsoft Azure is an additional cost and needs to be scoped for the customers unique requirements.
System requirements Azure hosting through Trustmarque

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority 3 - 1 day response
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels User support is provided by Snow technical experts and the customer will have access to consultants for telephone and onsite support where required.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started User training is available, delivered by Snow Software. Trustmarque also offer Knowledge Transfer sessions onsite with the customer.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction Data can be exported from the software by the customer or be provided by Trustmarque at an additional agreed cost.
End-of-contract process Snow Software Service Provider licensing only.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Different asset type
Accessibility standards None or don’t know
Description of accessibility The service is accessed through a internet browser, therefore requires internet access.
Accessibility testing N/A
API Yes
What users can and can't do using the API Snow utilises REST API
API documentation Yes
API documentation formats Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customisation is available to import custom data into the platform

Scaling

Scaling
Independence of resources Single tenant cloud based systems provide customer isolation

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Snow Software

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Encryption of raw data
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users use in built reporting functions to export the required data.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XLS
  • PDF
  • XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XLS
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.90%
Approach to resilience Information available on request.
Outage reporting Notified by Service Desk / Auto Alert notifications.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels No customer access to management interfaces
Access restriction testing frequency At least once a year
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 24/02/2017
What the ISO/IEC 27001 doesn’t cover Anything NOT mentioned here: Information Security relating to hardware, software, networking, paper documentation, personnel and supporting media for client facing information, client owned and supplied information, remote access, internal and data processing facilities. The management of 3rd Party Service Providers. In accordance with the Statement of Applicability version 4.0.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification We maintain and host PCI DSS compliant solutions
PCI DSS accreditation date N/A
What the PCI DSS doesn’t cover N/A
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • N3
  • PSN
  • ISO22301 (Continuity and Data Recovery)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please engage Trustmarque for full details of our approach to Security Governance and Policies.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Please engage Trustmarque for full details of our approach to Security Governance and Policies.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Please engage with Trustmarque for full details of our Vulnerability Management processes.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Please engage with Trustmarque for full details of our Protective Monitoring process.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Please engage with Trustmarque for full details of our Incident Management Process.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.20 per device per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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