IBM United Kingdom Ltd

IBM Bluemix Public (PaaS for OFFICIAL)

Bluemix – Cloud platform with Infrastructure, PaaS, Platform Services, Cognitive Services (Watson), DevOps Services & more. API’s, Analytics, Databases, Mobile, IoT, Storage and Integration services at your fingertips. A global network of datacentres for highly-available applications with a UK based datacentre for sensitive workloads. 30-day free trial available at bluemix.net

Features

  • Cloud infrastructure, platform services, Watson, open source & more
  • Hosted in highly resilient, secure Tier 3 UK data centre
  • Rich set of built-in services to suit every use-case
  • Integrated DevOps tools support team-based agile development and deployment
  • Free 30 day trial usage. Subsequent free monthly allowance
  • Access Cloud Infrastructure, Cloud Foundry, Docker and Server-less Computing
  • Based on Open standards & Open source technology
  • Global availability, UK based data centre for regulated workloads
  • Highly redundant and available triple network architecture.
  • Real time web deployment, programmable management interfaces for integrated operations

Benefits

  • Modernise and Simplify Application Development and Delivery
  • Deliver Innovative, high quality digital services to end users quicker
  • Create the next generation of “born on the cloud” applications
  • Services for Mobile, Big Data, Analytics and Social Media
  • Maximise the value of existing on-premises systems
  • Portable and consistent delivery of your app using containers
  • Gain flexibility and control over your environment
  • Reduce development and testing costs by up to 85%

Pricing

£300 per unit

Service documents

G-Cloud 9

730915324834440

IBM United Kingdom Ltd

Jason Dymott

+44-07753-829879

gcloud@uk.ibm.com

Service scope

Service scope
Service constraints No
System requirements Internet connection & web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Impact Level is Customer definable.

Critical business impact/service down: – 1 Hour Response
Significant business impact: - 1.5 Hour Response
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive online documentation, tutorials, free online training course and hundreds of tutorials and articles available on our developerWorks portal.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disable but services continue to run and there is no immediate data loss.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can create new applications & services, manage those services, configure services and instances, manage role based access and teams, they can view alerts and status, they can access documentation.
Web interface accessibility standard None or don’t know
How the web interface is accessible Bluemix UI is tested for accessibility and for use with a screenreader.
Web interface accessibility testing None
API Yes
What users can and can't do using the API REST API access is available to create new services, interact with existing services, look up services catalog, retrieve information about running apps & services, automate creation/deletion of apps etc. Each service also provides it’s own unique API. See https://console.eu-gb.bluemix.net/docs
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools UrbanCode Deploy
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Using the CLI, users can manage the lifecycle of apps (start, stop, delete, scale), manage infrastructure/storage, manage containers, access the marketplace of services, create services, configure services, manage domains, manage billing and manage users, teams and API keys.

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Unstructured data - images, video etc.
  • Files - block storage
  • Databases
  • Configuration
Backup controls When using Bluemix infrastructure, backups are entirely configurable by the user. When using Bluemix services the backups are managed and scheduled by IBM. Users must raise contact support to request a backup is restored. Every service is backed up regularly to ensure no data is lost in the event of a disaster.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% for applications/services configured for high availability across 2 or more Bluemix geographic regions. 99.5% for applications/services deployed in a single geographic region. 10% credit refund if SLA is not met with necessary information to validate such a claim.
Approach to resilience Available on request.
Outage reporting Email alerts and available on a webpage at: status.ng.bluemix.net

Identity and authentication

Identity and authentication
User authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 11/12/2015
What the ISO/IEC 27001 doesn’t cover Only tier 1 platform services are covered by ISO 27001 i.e Cloudant, MQLIght, DevOps, IBM Containers, Logging & Monitoring, Secure Gateway. For a full list please consult documentation.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The Softlayer infrastructure Bluemix is run on has a CSA STAR Self-Assessment certificate. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security accreditations Yes
Any other security accreditations https://console.ng.bluemix.net/docs/security/index.html#platform-security

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used We support:

VMware
Microsoft Hyper-V
Citrix XenServer
VMWare ESXi
Virtuozzo Container & Hypervisor
How shared infrastructure is kept separate The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes. We use virtualisation and containerisation technologies to isolate organisations workloads on shared infrastructure and strict controls are in place to ensure segregation of data.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £300 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day free trial. Entitles to a maximum of 2GB memory, 10 services and 1 SSL certificate
Link to free trial Bluemix.net

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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