Unifii Ltd

Fuze Implementation

Client specific Fuze implementations by a highly experienced, client-side team that take responsibility for end-to-end delivery. End-to-end delivery expertise coupled with transition management experience ensures maximised value with minimised risk.

Features

  • Ownership of process & technical delivery
  • Client-side team, delivered & operated the processes in real life
  • Extensive experience transitioning processes/tools in high-volume environments
  • Covers Project Management, process/data design, transition design
  • Covers Hub configuration including users, locations and reporting
  • Covers Portal configuration, call flow design and implementation

Benefits

  • Accelerated time to value
  • Ensures focus on the complex challenges not the basics
  • Reduced risk in process & toolset replacement
  • Delivered by SMEs that understand how to operationalise processes
  • Delivered predominantly by a team of permanent staff, not contractors

Pricing

£900 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unifii.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 3 0 4 0 5 1 2 1 1 6 9 8 0 8

Contact

Unifii Ltd Unifii
Telephone: 020 3961 6001
Email: info@unifii.co.uk

Planning

Planning service
Yes
How the planning service works
Our plans is based on real-world delivery experience and are used to accelerate time to production not to dictate solution.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Fuze

Training

Training service provided
Yes
How the training service works
Unifii provides train-the-trainer style training in the implementation as delivered.
Training is tied to specific services
Yes
Services the training service works with
Fuze

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Unifii have extensive experience of moving clients from on-premise PBX solutions to the cloud based Fuze PBX platform.

Our model transition plans are used as a basis for each transition and tailored to clients' unique requirements.

The approach depends on each clients' business environment and timescales, managing risk is what is important.

Managing business change is always the hardest element in delivering technology change. Being client-side by background, Unifii understands this and fully supports each client through this process.
Setup or migration service is for specific cloud services
Yes
List of supported services
Fuze

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Unifii provides post go-live support for a set period as part of each implementation.

We also provide a support Managed Service as a seperate G-Cloud offering.

Service scope

Service constraints
Post go-live support is typically provided on-site for the first few days, then remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically same day for post go-live support.

Full support Managed Service is available as a seperate G-Cloud offering.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
2 weeks post go-live support for new Fuze implementations.

On-going support is provided as part of a defined Managed Service that is available as a separate G-Cloud offering.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Fuze

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£900 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unifii.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.