Jigsaw24

Jigsaw24 Cloud Apple Audit Service

The Cloud Apple Audit Service is for collection of Apple asset information to verify and confirm devices and software. A Jamf Pro (formerly Casper) management suite running in inventory mode to collect information of all Apple devices connected to the network.

Features

  • Cloud service for Mac, iPad and iPhone
  • Fully managed service
  • cloud and technology advice and guidance

Benefits

  • Maximise User productivity
  • Allow full inventory of devices
  • Expert management, advice and guidance
  • Service provided in line with industry best practice

Pricing

£650 to £900 per person per day

  • Education pricing available

Service documents

G-Cloud 9

730163387168887

Jigsaw24

Hannah Hally

0115 9707765

gps@jigsaw24.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Jigsaw24 provide quality assurance and performance testing as part of our Apple Audit Service. The audit is carried out through a cloud instance of the Jamf Pro management suite (formerly Casper). This runs in a virtualised environment. Jigsaw24 utilise SCOM to monitor performance of hyper-V and the in-built tools for VMware virtual machines. This provides real time and historical performance information on the buyers virtual instances.
Quality assurance is provided through ring fencing of resources such as processor or memory to ensure that the systems operate optimally.

Security testing

Security testing
Security testing service Yes
Security testing type IT Health Checks
Accredited security testers No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Jigsaw24 provide a service desk to support all our cloud hosting solutions and our Apple Management service. All technical staff are fully accredited and experienced. The SLAs can vary depending on the specific terms of the support contracts. Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Service scope

Service scope
Service constraints Our Cloud Apple Audit Service only applies to Apple devices.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8.30am-6:00pm, Monday to Friday Support priority 1-4 basis with response and fix times from 1hr to next business day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is offered through the Jigsaw24.com website. Available to all users.
Web chat accessibility testing No formal testing but the service has been in place for over 12 months and web chat functionality is available for assistive technology users.
Support levels Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Apple, Jamf, Microsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £650 to £900 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑