Tata Consultancy Services Limited

TCS DigiGOV eMarket Place

TCS DigiGOV eMarket Place enables citizens / students, suppliers, sponsors, schools, parents, carers and the Authority to collaborate and have easy access to wide range of information and services such as events and classes, made available according to specific categories e.g. art.

Features

  • Profile management
  • Event, Classes and Item management
  • Service Catalogue
  • Payment services
  • Feedback management
  • Bursary fund management
  • Student discounts
  • Stakeholder repository
  • Talent management
  • Dashboards and management information systems

Benefits

  • Easy to use, thus encouraging stakeholders to engage
  • Provides single view of services
  • Platform for suppliers to publish a service catalogue
  • Citizen feedback pushes the suppliers to improve service performance
  • Provide means to manage bursary funds

Pricing

£30000 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

7 2 9 7 6 8 7 9 5 8 3 1 0 3 5

Contact

Tata Consultancy Services Limited

Hiral Patel

020 3155 2237

UK.PublicSector@tcs.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
-
System requirements
Working Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity 1 – 6 business hours
Severity 2 – 3 business days
Severity 3 – 12 business days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Severity 1 – 6 business hours
Severity 2 – 3 business days
Severity 3 – 12 business days

We provide Support Management as the support tool.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User documentation will be provided.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Integration that enable export / import of data will be provided.
End-of-contract process
Renew contract or exit points as mentioned in standard contract template.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service been designed to work on mobile devices. We support Android and iOS mobile operating systems.

There are no differences between the mobile and desktop service.
Service interface
No
API
Yes
What users can and can't do using the API
The APIs are available for the users to integrate the functionality provisioned for them with their applications or systems. The setup or the initial service is not available through the APIs but there are APIs at the business function level which can be enabled for integration. The users will be able to create, retrieve, update, delete the data for the functions provisioned for them. The APIs are only limited to the functionality provisioned for the user or organisation.
API documentation
Yes
API documentation formats
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation of the service is the part of initial set-up and due-diligence process. Customisation can be done for the following
- Look and feel, Logo
- Field level changes for the processes
- Configuration of workflows if any
- Reports and Dashboards.
A template needs to be filled in which would cater from the look and feel to the field level for the processes. The reports can be customised and can be created on ad-hoc basis. Workflows can be configured by the users. Typically a business analyst would be able to configure these.

Scaling

Independence of resources
We perform usage and resource utilisation monitoring, This coupled with performance testing enable capacity planning.

Analytics

Service usage metrics
Yes
Metrics types
We provide Support Management as the support tool that will provide service usage metrics.

Support Management consists of:
1.Clarifications – regarding navigation, business process flow, workflow status, interfaces.
2.Data Management – Requests requiring correction to data and User Requested Data Extracts. TCS will support up to 10 Data Management requests per month beyond which Change Request charges apply
3.User Account Management – Request for providing user roles privileges
4.Exception Transaction Management – Request for processing ad-hoc transactions or approved exceptions . TCS will support up to 5 Transaction Management requests per month beyond which Change Request charges apply.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Secure containers, racks or cages
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Integration that enable export / import of data will be provided.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • XML
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.5% availability
Approach to resilience
High Availability across all layers
Outage reporting
We have provisioned monitoring/ alerting tools.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Username or password.
Firewall based restriction applies as appropriate.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
TUV NORD
ISO/IEC 27001 accreditation date
Initial certification: 2006. Last re-certification 01.04.2018
What the ISO/IEC 27001 doesn’t cover
-
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
-
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
-
PCI certification
Yes
Who accredited the PCI DSS certification
-
PCI DSS accreditation date
-
What the PCI DSS doesn’t cover
PCI/ DSS certifications are mandated for entities dealing in Credit card payments. Specific projects go in for PCI/ DSS certification.
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SSAE16/ ISAE3402
Information security policies and processes
TCS adopts a process based approach for establishing, implementing, operating, monitoring, maintaining and improving the effectiveness of the TCS Information Security Management System (ISMS).
TCS has adopted the “Plan-Do-Check-Act” (PDCA) model that is applied to all ISMS processes. This ensures that an ongoing management process is in place for Information security.

TCS has a defined and implemented Information Security Management Framework based on ISO 27001 security standard. TCS has received Enterprise wide Triple ISO (27001, 9001, 20000) certification.

The TCS Information Security Management Framework consists of the following:
• Information Security Policy
• Information Security Standards
• Information Security Procedures.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The change management procedure conforms to ISO 27001 standard and ensures that all changes are controlled, including the submission, recording, analysis, decision making, and approval of the change.

• Changes are analysed for business and technical impact. This analysis is shared with Change Management Committee and on approval changes are planned for implementation.
• Changes are documented, tested and based on user approvals migrated in Production. Changes are tested in development and QA environment. Roll back mechanism is in place in case of any adverse effect.
• Changes are tracked in Change Register and are reconciled at regular interval.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Application Security assessment includes testing of the vulnerabilities identified (Open Web Application Security Project (OWASP), Authentication, Authorization, Data Validation, SQL injection and so on.

Tools selection is done keeping in mind specific application scenario which ensures that tools best suited for an application are used. For Application Assessment TCS uses a various tools such as HP Webinspect, IBM Appscan, Paros, Nikto.

Network Security Assessment:
Network Security assessment includes testing of the Host, internal network, and perimeter. For Network Assessment TCS uses a various tools such as Nessus, Core Impact, Wireshark, Nmap.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
TCS has implemented both IDS and IPS. Alerts generated by the IDS & IPS devices are continuously monitored. The Network Monitoring team takes appropriate action based on any suspicious activity observed. There is a dedicated (Corporate SOC) team to ensure 24*7 monitoring.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
TCS provides its ticketing tool – Support Management - as the primary channel for support. Customer SPoCs will be expected to:-
• Log tickets in Support Management for incidents/queries/requests related to TCS Platform
• Coordinate with TCS Platform service delivery team dor ticket resolution status, conduct 1st level validation of TCS resolution and close ticket in Support Management
• Notify resolution of tickets to respective Customer users, post resolution by TCS
• Manage internal business change for new functionality releases.

For Priority-1 issues TCS provides on- call support.
Customer is expected to provide Level – 1 support to its Users.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30000 per licence per month
Discount for educational organisations
No
Free trial available
No

Service documents

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