EPiServer Digital Experience Cloud™ Managed Services
EPiServer Managed Services is the only enterprise-level service designed specifically for customers using EPiServer software. We enable flexibility, scalability, high availability and security, with 24x7x365 operations and support at the application and website level.
Features
- Optimal performance via a content delivery network (CDN)
- Dedicated private cloud or Microsoft Azure (Public)
- 24x7x365 monitoring and incident management
- Flexible configuration to meet indivudual needs
- Application management and capacity planning
- Best-of-breed services from vendors via connectors and add-ons
- Detailed online reports on website and transaction performance
- Proactive application and end-user experience monitoring
- Data backup and retention
- Security options including DDOS mitigation
Benefits
- SLA guarantee on your web site being up and running
- 24x7 support of software provider via CDS
- Easy to scale
- Expert transition services available
- Lower TCO with a managed service
Pricing
£700 a virtual machine a month
- Minimum contract period: Year
- Education pricing available
- Excluding VAT
- Trial option available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jonathan.astin@cds.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 7
Service ID
7 2 8 7 2 6 5 3 1 2 2 4 8 4 5 1
Contact
CDS
Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk
Support
- Support service type
-
- Service desk
- Phone
- Support accessible to any third-party suppliers
- Yes
- Support availability
- 24/7/365 on platform and event management
- Standard support response times
- Start time for Major incidents (e.g. Website down) 30 mins; Target Resolution Time 2 hours
- Incident escalation process available
- Yes
Open standards
- Open standards supported and documented
- Yes
Onboarding and offboarding
- Service onboarding process included
- Yes
- Service offboarding process included
- Yes
Analytics
- Real-time management information available
- Yes
Cloud features
- Elastic cloud approach supported
- Yes
- Guaranteed resources defined
- Yes
- Persistent storage supported
- Yes
Provisioning
- Self-service provisioning supported
- No
- Service provisioning time
- 3 days
- Service deprovisioning time
- 3 months contract notice
Open source
- Open-source software used and supported
- No
API access
- API access available and supported
- Yes
- API type
- .NET libraries, RESTful services and Javascript (for UI extensibility)
Networks and connectivity
- Networks the service is directly connected to
- Internet
Access
- Supported web browsers
-
- Internet Explorer 10+
- Firefox
- Chrome
- Offline working and syncing supported
- No
- Supported devices
-
- PC
- Mac
- Smartphone
- Tablet
Certifications
- Vendor certification(s)
- EPiServer is a Microsoft Gold Partner
Data storage
- Datacentres adhere to the EU code of conduct for energy-efficient datacentres
- Yes
- User-defined data location
- Yes
- Datacentre tier
- TIA-942 Tier 4
- Backup, disaster recovery and resilience plan in place
- Yes
- Data extraction/removal plan in place
- Yes
Data-in-transit protection
- Data protection between user device and service
- Data protection within service
- Data protection between services
Asset protection and resilience
- Datacentre location
- Data management location
- Legal jurisdiction of service provider
- EU
- Datacentre protection
- Yes
- Data-at-rest protection
- Secure data deletion
- Other secure erasure process
- Storage media disposal
- Other destruction/erasure process
- Secure equipment disposal
- Yes
- Redundant equipment accounts revoked
- Yes
- Service availability
- 99.9%
Separation between consumers
- Cloud deployment model
- Public cloud
- Type of consumer
- Anyone - public
- Services separation
- Yes
- Services management separation
- Yes
Governance
- Governance framework
- No
Configuration and change management
- Configuration and change management tracking
- Yes
- Change impact assessment
- Yes
Vulnerability management
- Vulnerability assessment
- Yes
- Vulnerability monitoring
- Yes
- Vulnerability mitigation prioritisation
- Yes
- Vulnerability tracking
- Yes
- Vulnerability mitigation timescales
- Yes
Event monitoring
- Event monitoring
- Yes
Incident management
- Incident management processes
- Yes
- Consumer reporting of security incidents
- Yes
- Security incident definition published
- Yes
Personnel security
- Personnel security checks
Secure development
- Secure development
- Yes
- Secure design, coding, testing and deployment
- Yes
- Software configuration management
- Yes
Supply-chain security
- Visibility of data shared with third-party suppliers
- Yes
- Third-party supplier security requirements
- Yes
- Third-party supplier risk assessment
- Yes
- Third-party supplier compliance monitoring
- Yes
- Hardware and software verification
- Yes
Authentication of consumers
- User authentication and access management
- Yes
- User access control through support channels
- Yes
Separation and access control within management interfaces
- User access control within management interfaces
- Yes
- Administrator permissions
- Yes
- Management interface protection
- Yes
Identity and authentication
- Identity and authentication controls
External interface protection
- Onboarding guidance provided
- Yes
- Interconnection method provided
Secure service administration
- Service management model
Audit information provision to consumers
- Audit information provided
- Data made available by negotiation
Secure use of the service by the customer
- Device access method
- Service configuration guidance
- Yes
- Training
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at jonathan.astin@cds.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.