OURIS HEALTH LTD

Online appointments , Video consulting , Messaging ,Remote monitoring and Virtual Ward

Ouris health is a healthcare service provider platform to connect patients and health Professionals from diagnosis to follow ups and monitoring of problems.
We offer cloud software to connect and monitor patients remotely by Videos , Messages and to check clinical progress by monitoring vitals.

Features

  • Online Hospital and GP Out patient Appointments
  • Video Consultations
  • Instant Messaging and Notifications
  • Remote Monitoring of Patients at home and Nursing Homes
  • Cloud based software no installations
  • Virtual ward features
  • E- Referral
  • Online consultations - Messaging and Instant chats
  • SMS and APP notifications
  • Patients health Diary access

Benefits

  • One solution for all communications
  • 64 features of Online and Video Consultation
  • Professionals to patients ( Single and Group)
  • Professionals to Professionals
  • NEWS2 and RESTORE Features
  • Availble in Web and in APPs
  • Safe on Hospital beds by Early Discharge
  • Virtual ward and Remote Monitoring
  • Single and Bulk Messaging to patients
  • APP notifications with ZERO cost

Pricing

£0.36 a person a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Thiru@ourishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 2 8 5 4 3 6 6 3 4 9 2 7 5 0

Contact

OURIS HEALTH LTD Thiru Sundaresan
Telephone: 07966152583
Email: Thiru@ourishealth.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None, Datas are stored in private AWS cloud.
System requirements
Software Licences to have log in access

User support

Email or online ticketing support
Email or online ticketing
Support response times
We have ticket urgency levels and we respond to the most urgent , critical immedietely .
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have tested multi chat functions for support with Agora SDK and we have a custom built inhouse chat support . Chat support is given to Technical issues only.
Onsite support
Onsite support
Support levels
We provide FREE online support.
We provide cloud support engineer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
1. Set up training and videos
2. Remote support
3. user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We offer CSV option to export
End-of-contract process
We assist to extract at an extra cost but users could extract data onown.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None ( both have the same features )
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
We constantly monitor our demand and manage services by our support and dev team. We have KPIs to meet the time duration to solve the request . Our team manages requests and forecast resources accordingly . We have alerts in place on breaching our target response times. We review them weekly.

Analytics

Service usage metrics
Yes
Metrics types
A full reporting section available

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
CSV
PDF formats
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Our terms and conditions include refund policy.
Approach to resilience
We have an SLA with local data centre( AWS)
Outage reporting
Public and by E-mails

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
By 2 factor authentification ( OTPs and using Authenticator )
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Limited
ISO/IEC 27001 accreditation date
27/11/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials.
Information security policies and processes
Industry standards along with Cyber security essentials.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We have a log to check and monitor for cyber essentials
Vulnerability management type
Undisclosed
Vulnerability management approach
We have outsourced them and when issues found we apply patches,
Protective monitoring type
Undisclosed
Protective monitoring approach
Alerts and we have a stringent security process.
Incident management type
Undisclosed
Incident management approach
Event management log and actions.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.36 a person a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We offer Free trial period and it includes all services on registration.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Thiru@ourishealth.com. Tell them what format you need. It will help if you say what assistive technology you use.