Umbraco Cloud Implementation
twentysix has significant expertise implementing Umbraco sites rapidly and to a very high standard; beyond basic CMS implementation we have delivered numerous powerful, bespoke controls that push Umbraco to the limit of what's achievable. twentysix is an Umbraco Gold Partner.
- Strong WYSIWYG editing features with pages & grid units
- Personalisation using manual and automatic features
- MVT and A/B testing
- Content approval workflows
- APIs for integration of data both consumed & exposed data
- Content preview across multiple devices and canvas sizes
- Multi-lingual and multi-locale support
- Permissions platform for granting and denying access to content
- Versioning of content
- Add-on marketplace for quick implementation of generic services
- Quickly manage content from a choice of multiple devices
- Deliver the right marketing message to the right audience
- Implement Conversion Rate Optimisation campaigns
- Provides auditing and approval for content changes
- Integrates with both internal and external platforms
- See how content looks on a choice of platforms
- Deliver globally with different languages and currencies
- Ensure security of content
- Have access to historical updates, never lose an edit
- Save time and money on generic implmenetations i.e. social integration
£425 to £1000 per person per day
0800 320 2626
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||Twentysix provides bespoke .NET development services which either sit alongside or integrate in to Umbraco CMS developments. These include complex integrations into third party systems and delivery of standalone applications to meet client requirements. twentysix also provides various services with regard to marketing of the service and associated site.|
|Cloud deployment model||Public cloud|
|Service constraints||Generally there are no service constraints, though this may change dependent on requirements|
|System requirements||Service requires license|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We respond in line with our SLA’s as the minimum for all tickets.
Weekend coverage only covers P1 tickets (should this coverage have been selected), this is via a direct out of hours phone number, which is then supplemented by a ticket in the service desk.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||N/a - this is something that we are happy to offer if a client requires it but we have not provided any to date.|
|Onsite support||Yes, at extra cost|
Twentysix provides two core support levels and can also work to create bespoke support packages around our client’s needs.
For in-hours coverage you receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday).
For 24/7 support you will receive coverage within twentysix’s UK Office hours (9AM to 5:30PM, Monday to Friday) plus 24 hours support coverage - consisting of 15 and a half hours, out of hours coverage (17:30 to 09:00 the following day, Monday to Friday). In addition, you receive 24 hours support coverage on bank holidays and weekends.
SLAs govern guaranteed response times.
We can provide bespoke support packages to fit your needs.
Cost is dependent on the coverage and amount of hours support required.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We offer full on-boarding sessions with training on the platform. This is based around client needs and can include onsite or online training. Access to official Umbraco documentation is, of course, provided. We also create bespoke documentation for any pages and functionality that we have delivered beyond a basic implementation.|
|Other documentation formats||Video|
|End-of-contract data extraction||We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract. After agreement of a secure way in which to transfer data we commit to delivering that content to an agreed repository within an SLA'd timeframe.|
|End-of-contract process||We have a full off-boarding process for the purposes of handing over data and other assets at the end of a contract, as well as closing off the contract formally and ensuring that all contractual requirements have been met in relation to the closure of work. This is all done as either project cost or T&M depending on agreement.|
Using the service
|Web browser interface||No|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The Umbraco service is fully responsive and works across mobiles, desktop and other devices (TV, etc) with the same interface.|
|What users can and can't do using the API||
Umbraco provides a number of APIs for the consumption of data and the exposure of data, both allowing content to be updated programatically and also content within the CMS to be pulled into third party platforms.
This is accomplished through a RESTful API service which requires authentication on the platform in order to run.
There are also APIs which allow programatic access to other elements of the CMS - not just content.
Finally, the implementation phase can open up any aspect of the CMS and extended developments as required.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||The Umbraco service provides the ability for the customisation of content management and other marketing services. Customisations are able to be achieved across all aspects of the software, from look and feel through to additional development tasks, the delivery of analytics and CRO, implementations of third party tools (including webchat), and form generation.|
|Independence of resources||Umbraco Cloud is available as a fully scalable service which is set to automatically increase either individual resources or servers as is needed in relation to service demand.|
|Service usage metrics||Yes|
|Metrics types||Through Google Analytics.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Umbraco|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Umbraco Cloud supports a number of automated options for the extraction of both page and block content and also any end user data which has been put into the platform.|
|Data export formats||
|Other data export formats||XML|
|Data import formats||
|Other data import formats||XML|
|Data protection between buyer and supplier networks||Other|
|Other protection between networks||As a fully ISO 27001 certified development partner we ensure at the start of any project that mechanisms are agreed for the transfer of data between parties - this is hugely dependent on the buyers requirements and twentysix can usually find a way to deliver against any requirement that the buyer may have.|
|Data protection within supplier network||
Availability and resilience
Services have a service availability target of 99.90%, subject to the level of service taken out, though this can be increased subject to requirement and costs.
Refunds are returned as service credits.
|Approach to resilience||Information relating to our service resilience is available on request.|
|Outage reporting||Outage reporting is delivered via email alert.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Restriction can take place using a number of different mechanisms from IP restriction through to locked out accounts.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||MQA, certificate 0549|
|ISO/IEC 27001 accreditation date||18/07/16|
|What the ISO/IEC 27001 doesn’t cover||Our entire Leeds organisation is covered by our ISO 27001 certification.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Information relating to our security policies is available upon request.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||As part of our ISO 27001 certification, change control and configuration management is vitally important to twentysix. We have a change management process which we are happy to supply upon request.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
As part of our ISO 27001 certification, vulnerability management is vitally important to twentysix. We run a risk identificiation & management based model for any identified vulnerability.
Threats are generally identified through subscription to a number of services, including manufacturer/developer websites and email lists.
Any fix is generally audited by our IT/IS team against the types of systems we are running internally.
Depending on the findings of the IT/IS team then fixes are rolled out ASAP in line with internal and client requriements.
We have a full vulnerability management process which we are happy to supply upon request.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||As part of our ISO 27001 certification, monitoring is vitally important to twentysix. We have a full monitoring process & procedure which we are happy to supply upon request.|
|Incident management type||Supplier-defined controls|
|Incident management approach||As part of our ISO 27001 certification, incident management is vitally important to twentysix. We have a full incident management plan which we are happy to supply upon request.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£425 to £1000 per person per day|
|Discount for educational organisations||No|
|Free trial available||No|