Net Consulting

Cloud Accelerator Service

Accelerate the performance & delivery of your business-critical Cloud applications. This service is intended to achieve similar performance and business benefits with Cloud/SaaS-based applications as you have experienced from your local enterprise services — without the bottlenecks of application latency, protocol inefficiencies, and bandwidth restrictions of Internet or hybrid networks.

Features

  • Accelerate SaaS-based Application Performance
  • Combined WAN & Internet Optimisation
  • Deploys Instantly & Transparently
  • Data Duplication: Reduces Bandwidth Utilisation
  • Transport Streamlining: Reduces TCP packets required to transfer data
  • Transport Streamlining: Enables the acceleration of SSL-encrypted traffic
  • Application Streamlining: Reduces Application Protocol Chattiness

Benefits

  • Accelerate the performance & delivery of your business-critical Cloud applications
  • Identify critical application bottlenecks
  • Increase the capacity of a SaaS based application link
  • Improve overall application performance response times and end-user experience
  • Reduce the quantity of data sent across the WAN link
  • Increase and enhance application access
  • Accelerate delivery and management of a wide range of applications
  • Align your business environment with critical business priorities

Pricing

£400 to £1100 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

7 2 8 1 3 7 7 3 9 0 8 9 9 8 4

Contact

Net Consulting

Jonathan Ryan

02920 972020

commercial@netconsulting.co.uk

Planning

Planning service
Yes
How the planning service works
Net Consulting help buyers plan for IT change in order to avoid common pitfalls and cost overruns, meet deadlines and satisfy expectations. Net Consulting’s planning services guide buyers through these strategic changes, empowering buyers to improve critical IT services and accomplish business objectives.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Where appropriate, Net Consulting can provide targeted, effective and timely training on all of our cloud services. Net Consulting’s training not only improves your technical skills, it enhances the long-term value and return on investment of your technology.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Net Consulting help buyers migrate to our cloud services by going beyond technical requirements to understand business, end-user expectations and technology interdependencies. The result is a fully integrated service and/or solution that is deployed across the organisation
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We ensure that our services go through a rigorous quality assurance process that is defined by the ISO9001:2015 Policies. Our qualified Performance / Cyber Consultants carry out thorough automated and manual performance testing. This ensures that the performance of the services we provide are of the highest standard

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours during business working hours (09:00 - 17:30 Monday to Friday)
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Net Consulting operates a triage process, which helps decide the order in which incidents are escalated. On preliminary assessment, we apply measures according to the impact of the incident to you. This allows us to categorise incidents from Priority 1 to Priority 4.

Example Support Levels:

PRIORITY 1 - CRITICAL

Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour.

PRIORITY 2 - HIGH IMPACT DISRUPTION

Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours.

PRIORITY 3 - MINOR IMPACT DISRUPTION

Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours.

PRIORITY 4 – INFORMATIONAL REQUEST

Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incidents within 24 hours.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Riverbed

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£400 to £1100 per person per day
Discount for educational organisations
Yes

Service documents

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