IT Lab Limited

Office 365 Productivity Consulting

New Office 365 applications such as Teams provide collaboration features which complement the existing Office application capabilities that users will be familiar with. IT Lab can support users in obtaining maximum value from these new tools and your organisation in maximising their strategic benefit.

Features

  • Discovery - Understand business operations
  • Discovery - Understand user working styles
  • Discovery - IT capabilities and training preference style
  • Design - Appropriate tool identification
  • Design - Classification of collaboration types
  • Design - Plan communication and adoption
  • Implement - Launch strategic use cases
  • Implement - Curate a team of business champions
  • Implement - Support content management and curation

Benefits

  • Users empowered to use new tools
  • Improved communication
  • Improved collaboration
  • More efficient workforce
  • Improve information governance and management
  • Managed, secure external collaboration
  • Improved productivity

Pricing

£550 per person per day

Service documents

Framework

G-Cloud 11

Service ID

7 2 7 6 3 4 2 8 8 8 6 9 8 3 1

Contact

IT Lab Limited

Michael Bateman

020 7030 3333

MBateman@itlab.com

Planning

Planning
Planning service Yes
How the planning service works This service is designed to support the planning, implementation and valuable adoption of Microsoft Office 365 and associated productivity applications such as Teams, Yammer, SharePoint, etc.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Office 365
  • Teams
  • Yammer
  • SharePoint
  • Planner
  • OneNote
  • Delve
  • Flow

Training

Training
Training service provided Yes
How the training service works T Lab will work with you to define the training, either off-the-shelf or bespoke, that is required to ensure that your users get the maximum value out of the applications.
Training is tied to specific services Yes
Services the training service works with
  • Office 365
  • Teams
  • Yammer
  • Planner
  • OneNote
  • SharePoint

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works IT Lab will help customers to migrate the activities and conversations that they are having in a different collaboration medium into the Microsoft Office 365 environment. This may or may not involved the migration of data.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Office 365
  • Teams
  • Yammer
  • Planner
  • OneNote
  • SharePoint

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works IT Lab has experience of migrating systems and data and has developed a variety of approaches to ensuing the integrity of data and the quality of the system, measured against the user needs and acceptable performance metrics. In this case, the quality of delivery is measured in user satisfaction and through a measurement of productivity to be jointly agreed with the customer as meaningful to their organisation.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Ongoing user support and continued delivery of strategic use cases for the tools can be provided by IT Lab as required.

Service scope

Service scope
Service constraints No specific constraints, but each customer situation should be discussed in detail before defining the scope of the engagement.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Support levels IT Lab's 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We also provide a Remote Help Desk service and Out of Hours service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £550 per person per day
Discount for educational organisations No

Service documents

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