Linea Group Ltd

e-resourcing / e-rostering software

A bespoke software solution that works as a communication platform connecting clinical staff with hospital managers who manage rosters/ off duty's.

Features

  • Real-time reporting
  • App accessed
  • Online software

Benefits

  • Cost Saving
  • Bespoke
  • Intelligent communication platform

Pricing

£27.50 per user per month

Service documents

G-Cloud 10

726316943653223

Linea Group Ltd

Claire Schneider-Williams

07950130067

claire.schneider@lineagroup.net

Service scope

Service scope
Service constraints N/A
System requirements
  • Internet access
  • Google Chrome

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 Business Day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels Hands on technical support and cloud based support
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training and online assistance is provided
Service documentation No
End-of-contract data extraction N/A
End-of-contract process N/A

Using the service

Using the service
Web browser interface Yes
Using the web interface The online Manager software is accessed via the web. Users can target and send requests to suitable temporary candidates, review and approve documents and timesheets and communicate with candidates in real-time.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API Engaging with temporary staff made easy.
Clinical staff download our free to use app (available on both Android and IOS)
They can then:
List their availability.
Accept open shifts.
Upload their documents.
Clock in and clock out as and when they show up for and leave work.
API automation tools Other
API documentation No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources The support provided is specific to the client and totally independent of other clients, thereby guaranteeing that all clients receive the required service, support and user experience.
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls All information is backed
Datacentre setup Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Bonded fibre optic connections
Data protection within supplier network Other
Other protection within supplier network Staff and clients are regularly trained in data protection and advised how to ensure data integrity. Passwords are regularly required to be updated. New starters need to have completed system overview course before being issued with a password and Login and passwords are deleted immediately upon leaving an organisation. Our customer service team also regularly review suspicious activity and failed login attempts.

Availability and resilience

Availability and resilience
Guaranteed availability Support is consistently assessed against specific SLA's. Support is provided to clients in line with the agreed system requirements and clients extras as part of the programme. Any issues regarding this process will can be escalated to the account manager who will take the appropriate action to ensure SLA achievement and compensate the client in situation were this is deemed appropriate and necessary.
Approach to resilience Available on Request
Outage reporting Dashboard, supported by email and SMS alerts

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Access to management interfaces and support channels are restricted through individual delegation, supported by accessibility passwords, which are carefully control and regularly reviewed and updated.
Access restriction testing frequency At least once a year
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Employees are CRB complaint. All data and systems are security complaint and encrypted. All processes are ISO compliant. Staff undergo regular security training.
Information security policies and processes Our reporting structure is dependent upon the type and complexity of the programme, however a typical structure comprises: Programme Director - working in partnership with the client SRO Programme Manager Programme Team - comprising various skills sets, experience and hierarchical levels. We ensure policy adherence through adoption and management of robust ISO procedures

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Acceptance Process (CAP) Sustainable programme success is dependent upon our ability to go beyond training clients in new skills sets & develop people as change agents. We utilise CAP to develop change culture. CAP is a 9 step process to manage change. It’s fundamental in embedding change in the culture of organisations: 1. Set-up for success 2. Clarify the vision 3. Clarify the need 4. Evaluate potential resistance 5. Communicate & convince 6. Delivery early benefits 7. Remove obstacles 8. Embed in the organisation 9. Embed in the Culture.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Five phase process: 1.) Preparation Understanding: Size, scope, and geographic dispersion of infrastructure, Number of applications and devices on the network at all times. Critical assets (financial data & sensitive information). 2.) Discovery Low-risk assets are scanned at least quarterly. High risk assets are scanned daily. Patches are released in line with this schedule. 3.) Analysis We analyse and review high value information that each scan yields. 4.) Reporting Reports, focus on threat analysis, SLA status, compliance, and exceptions are reviewed to assess the required actions. 5.) Remediation This is undertaken both remotely and locally, with the benefit of contingencies.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our service includes: Comprehensive monitoring & alerting. We collect log data on the activities of users, and review/audit it. Coupled with intelligent baselining & effective prioritisation, enabling critical alerts to be raised to the right people at the right time. Knowledgeable analysts. understand and remediate possible attacks and incidents. Deciphering the information generated through monitoring. We provide regular reports/reviews to ensure the service continues to deliver at expected levels. This means no issues are missed, and alerts can be analysed/understood after the event. Our flexible process isn't tied to specific design so the service can evolve based changes to GPG13
Incident management type Supplier-defined controls
Incident management approach Security incidents are inevitable and they will vary in their business impact. All incidents need to be effectively managed, particularly those that invoke the organisation’s disaster recovery and business continuity plans. How risk are managed? Obtain senior management approval and backing. Establish an incident response capability. Provide specialist training Define the required roles and responsibilities Establish a data recovery capability Test the incident management plans Decide what information will be shared and with whom Collect and analyse post-incident evidence Conduct a lessons learned review Educate users and maintain their awareness Report criminal incidents to Law Enforcement.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £27.50 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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