Costain Limited

Social Value Support and Advisory Services

Costain supports its clients to develop a clear strategy for the development and delivery of real social value. Several headline initiatives will enable the client to target critical local needs and generate legacy through business as usual, projects and programmes.

Features

  • Maximise Customer's positive impact on people's lives
  • Alignment with the UN Sustainable Development Goals
  • Addresses entire asset life-cycle
  • Social impact analysis

Benefits

  • Digital solutions to shape social value capability
  • Unlock social value potential from assets and stakeholders
  • Maximised value across asset lifecycle
  • Analysis and quantification of social impacts
  • Trusted account of value delivered and legacy potential

Pricing

£550 to £1,850 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

7 2 6 1 9 2 3 5 8 7 6 7 2 3 9

Contact

Costain Limited Tim Ellis
Telephone: 01628842444
Email: gcloud@costain.com

Planning

Planning service
Yes
How the planning service works
Costain’s Social Value advisory services helps our customers to maximise their beneficial impact on society. Through the use of digital solutions, our Systems Thinking approach and our expertise in data management, we can analyse and quantify this impact and consider it across the whole life-cycle of an asset. We offer advice to help our customers shape their capability and to develop a clear strategy for delivering real social value. Our approach supports customers in addressing local and global challenges, whilst aligning with the UN Sustainable Development Goals.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide a coaching service to help the buyer to understand the information inputs needed for social value solutions to work, with guidance for using digital solutions to drive better insights through improved data quality. We provide support to help Customers understand social value, including interpretation of dashboard visualisations and geospatial data.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
We provide a consultancy service which is equally applicable to any appropriate BIM systems that the Customer may be using.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support calls are categorised by urgency and assigned with a corresponding priority, according to impact and severity. Priority is ranked on a scale of 1 to 4, where 1 is most critical. Response times are: Priority 1 - 1hr response, 4hr resolution Priority 2 - 2hr response, 8hr resolution Prioirty 3 - 24hr response, 48hr resolution Priority 4 - 24hr response, 168hr resolution Service times are 9.00am to 17.00 (UK time), Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Costain provides support and maintenance services, managed and certified to the ISO20000 Service Management standard. This ensures that we can focus on delivering value by being agile and flexible in meeting our clients service needs, whilst continually monitoring and improving our service provision. Our standard support times are 0900 - 1700 (UK), Monday-Friday and our service desk can be contacted via phone or dedicated gcloud email address (gcloud@costain.com). All service staff are ITIL trained and we follow both the best practices set out by ITIL and required by our ISO certification. We provide: Mature Service Management process aligned with ISO2000 and ITIL; Service and contract management with dedicated service managers; Service level management and ability to work with clients to design services and define appropriate service requirements; Service management reports and KPI management; ESCROW services to ensure business and service continuity; Continual Service Improvements processes and reports. On-site support post-handover is based upon SFIA rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 to £1,850 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.