Gradian Systems Ltd

Symantec's Policy Based Encryption Advanced

Symantec Policy Based Encryption (PBE) Advanced, powered by Echoworx, is a boundary-based encrypted email service that will encrypt sensitive emails before they leave the organization. Using Data Protection policies, you design your PBE Advanced policies to analyze your organization's email and encrypt any email message that matches your predefined conditions.

Features

  • Multiple types of encryption available
  • Custom Branding on encrypted emails, notification emails, inside web portal
  • Policy-based custom encryption and policy-based alternate branding
  • Multiple authentication options for recipients
  • Encrypted Reply option for external recipients
  • Integration with 3rd Party LDAP directories for certificate retrieval
  • Outlook Add-In offer easy Encrypt Button to enterprise senders
  • Message Recall (by the sender) for messages in web portal
  • eStatement Encryption mode where only attachments are encrypted

Benefits

  • Cloud-Based solution (no hardware requirements)
  • 24x7 management of hosted services
  • No impact/changes to internal email archive/backup or eDiscovery
  • Multiple encryption methods ensure the best experience for the recipient
  • Data Leakage Protection by automatically encrypting sensitive content
  • Scanning email subject, email body, recipients, attachment names, attachment content
  • Policies to catch any confidential data in the email
  • Recipients can self-manage passwords/recover password without Administrator involvement
  • Eliminate fax and paper mailings when email becomes secure option

Pricing

£14.00 a user

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

7 2 5 6 5 5 7 9 0 2 5 6 2 6 5

Contact

Gradian Systems Ltd

Ciaran O'Rourke

07770 377 936

ciaran.orourke@gradian.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Symantec's Email Security Service
Cloud deployment model
Public cloud
Service constraints
None.
System requirements
Customer must have Symantec's Email Security Service.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please see Gradian's Support Guide attached.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Please see Gradian's Support Guide attached.
Support available to third parties
No

Onboarding and offboarding

Getting started
Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation
Yes
Documentation formats
Other
Other documentation formats
PowerPoint.
End-of-contract data extraction
There is no data to extract.
End-of-contract process
If the contract is not renewed the services are switched off.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used.
Service interface
Yes
Description of service interface
For administrators there is the ClientNet Portal, here the administrator can configure the service. For Users they can access the quarantine portal if the option is selected by the administrator.
Accessibility standards
None or don’t know
Description of accessibility
Users cannot access the client net console, only the quarantine.
Accessibility testing
Users cannot access the client net console, only the quarantine.
API
No
Customisation available
Yes
Description of customisation
The service can be customised through logo and text support, making the service appear native to the customer.

Scaling

Independence of resources
Echoworx scales the service to ensure all incoming email volume is processed without delay. When required, additional instances of the encryption engine and/or the secure web portal can be deployed without any service interruption. With respect to external recipients accessing the secure web portal, Echoworx uses a multi-version concurrency control database to allow simultaneous access to data. File or database record deadlocks are avoided by ensuring row locks are obtained in a consistent order.

Analytics

Service usage metrics
Yes
Metrics types
All email flows through Symantec, and the policies for encryption are in Symantec Data Protection. The service metrics are obtained from Symantec reports and Admin Console.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Symantec's

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Email in encrypted form at rest (this is different than encryption of all physical media).
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Some encryption reports (such as the Policy Report) generated in the web-based Administrative Consoles can be saved as a CSV file.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Available on request.
Approach to resilience
All services are redundant. Multiple instances of both the encryption engine and the secure web portal are load-balanced and running in a single datacentre. Furthermore, the services are replicated in a secondary datacentre for DR purposes.
Outage reporting
The portal provides public updates and there are email and text alerts for any severe outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Authenticated access is required to access the administration consoles. Echoworx will provision accounts (using provided customer email address(s)) and the user will choose a secure password when they create their account. Access granted is role based such that Echoworx Operations will see options and configuration that is not available to customer administrators. There is also a special role with reduced access for credential management (PGP keys, SMIME keys) and Reporting.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
23/05/2016
What the ISO/IEC 27001 doesn’t cover
TBA
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
Unknown
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Unknown
PCI certification
Yes
Who accredited the PCI DSS certification
Unknown
PCI DSS accreditation date
Unknown
What the PCI DSS doesn’t cover
Unknown
Other security certifications
Yes
Any other security certifications
SOC2

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Echoworx is SOC2 and WebTrust certified. The datacentre however, is ISO 27001.
Information security policies and processes
The service follows the security policies and standards that are outlined in SOC2 and WebTrust. These can be provided upon request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change is managed at all levels through the design, software development, quality assurance, deployment, and operational management of the services. Some examples: All source code is versioned and tagged in a Version Control System. Change requests are reviewed weekly by Product Management, Sales Engineering, Operations, and Development. Change requests are assigned to the current or future release based on severity and value to the solution. All production system changes, including config changes, are documented and tracked in the ticketing system and reviewed by management . Before any version of the software is deployed changes are approved by Symantec Product Management.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Echoworx has a series of IDS, and IPS systems in place in their environment. Additionally, routine vulnerability and penetration testing is performed on its services. Echoworx is registered to receive updates via 3rd party mailing lists of almost all 3rd party tools used in the environment. The committed response time for deploying a new security patch from a 3rd party is 1-2 days for high severity / critical security patches. If the security patch is minor, or does not affect the Echoworx solution, it may be released after it has been tested during the next planned major release of software.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
For 3rd party compromises, the answer from Vulnerability management (slide 29) can be repeated here. On the topic of application monitoring, the Operations team has system and log file monitoring in place that will alert the team of any errors. Service degrading errors are addressed immediately when possible with infrastructure changes, otherwise the issue is escalated to the Product group for assessment and resolution via a software patch.
Incident management type
Supplier-defined controls
Incident management approach
Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£14.00 a user
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Yes, a free trial version is available. This service is an add-on to, and requires, Symantec's Email Security Service.

Service documents

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