Level 5

WordPress Content Management System (CMS) Services

Our team provides support and development for applications built on the WordPress platform. We work alongside you to offer a comprehensive and cost-effective solution that will ensure your service is live within timeframes that suit you.

Features

• WordPress Development Support
• Full training and support
• Search Engine Optimization
• Discovery phase support
• Agile project management
• Security
• Support team
• Delivery within specified timeframes
• Hosting (if required)

Benefits

• Rapid development
• Personal service
• Project risk reduction
• Integration with existent teams
• Adaptable to working environments and processes
• Highly skilled engineers
• Technical roadmap and planning with MVP in mind
• Security cleared team
• Experienced team specialising on public-sector projects
• Complete transparency

£450 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaurav@level5.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

724462139075019

Contact

Gaurav Malhotra
0333 444 07 90
gaurav@level5.co.uk

Planning

• Planning service: Yes
• How the planning service works: We work as an embedded part of your team in order to get an in-depth understanding of your user needs and effectively finalise the overall requirements. This involves defining goals, drawing up a technical roadmap, and producing a minimal viable product (MVP). Our proactive approach to planning ensures that development and support is in-line with requirements throughout the entire process.; ; The end result of this Discovery Phase is the elimination of any risks to the business or the project.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • WordPress
  • Web Hosting
  • Server Management

Training

• Training service provided: Yes
• How the training service works: Our embedded integration into your team allows for continuous and ongoing knowledge transfer. It’s a unique approach that ensures our clients get the best of our expertise. We encourage regular training sessions to share industry best practices, and also to provide an insight into the rationale behind our particular development processes.; ; We also provide remote or on-site training for application end users.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: After analysing the user requirements, we provide a streamlined development service to set up your application.; ; Should we need to migrate a digital service, we will implement a bespoke ETL service, compatible with your services, to transfer data and ensure the safe migration of your assets. For any WordPress migrations, we can use existing databases, or migrate data across between multiple platforms as required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our team use testing as part of our own ‘definition of done’ practices. When working within a client team, we encourage the use of automated and manual QA testing processes. During each development lifecycle (Beta, Alpha, Live) we can handle any penetration testing required to test the performance of the application. It’s this approach that has seen us pass GDS assessments.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We provide bespoke support packages to suit all budgets and every need.

Service scope

• Service constraints: Services are subject to timing

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer customised solutions based on our clients’ SLA requirements. Our team has the ability to provide support response within 30 minutes as a part of our 24-hour support service.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our support levels document is available on request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £450 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gaurav@level5.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.