Caleidoscope Associates Ltd

Success with Salesforce

Dedicated expert support to provide Salesforce users with a more cost-effective approach to configuring their Salesforce solution to deliver the capabilities end-users need to achieve their digital agenda.

Features

• Experienced Salesforce professionals
• Accredited Salesforce Consulting Partner
• Salesforce Service Cloud
• Salesforce Sales Cloud
• Salesforce Marketing Cloud
• Force.com
• Salesforce AppExchange
• Salesforce Apps
• Salesforce Pardot
• Salesforce end-to-end testing

Benefits

• Benefit from our 30 years of Salesforce experience
• Maximises benefits from Salesforce platform
• Makes relevant data available to users
• Rapid deployment of user requirements
• Reduces risk of complexity
• Provides a structured and customer-controlled approach to new features
• Improved software quality through automated testing
• Reduced time-to-market
• Compelling business case for Salesforce solution

£450 to £975 a person a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cato@caleidoscope.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

724010010948593

Contact

Cato Rockne-Meyer
07811332511
cato@caleidoscope.co.uk

Planning

• Planning service: Yes
• How the planning service works: We engage with customers at any point in the service life-cycle, from initial planning to migration and run-out.; For customers new to Salesforce, we can provide input to business blueprint architectures and business cases .; For customers with existing Salesforce solutions, we can assist with the planning and feasibility of improving and extending the services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Salesforce

Training

• Training service provided: Yes
• How the training service works: We provide system administrator and end-user training on Salesforce.
• Training is tied to specific services: Yes
• Services the training service works with: Salesforce

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide end-to-end Salesforce implementation services, including greenfield implementations, migration from other systems and consolidation/divestment of existing Salesforce implementations.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Saleforce

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide end-to-end quality assurance services, including test automation. This covers all stages of testing, from system and integration testing to user acceptance testing.; We also help customers improve QA capabilities to enable agile delivery and continuous integration/continuous deployment (CI/CD).

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We offer support of Salesforce solutions delivered or changed by us.; We also offer on-demand support for Salesforce Administrators, Salesforce Product Owners and Salesforce Marketing Cloud Managers.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours within office hours.; 24 hours outside office hours.; Office hours are Monday-Friday 0900-1700 (excluding bank holidays).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can raise queries and issues via our online web chat.; Our agents receive queries immediately and can respond from the office or remotely.
• Web chat accessibility testing: None
• Support levels: Support levels are bespoke and agreed with each customer to meet their requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Anzen Technology Systems Ltd

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Pricing

• Price: £450 to £975 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cato@caleidoscope.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.