Caleidoscope Associates Ltd
Success with Salesforce
Dedicated expert support to provide Salesforce users with a more cost-effective approach to configuring their Salesforce solution to deliver the capabilities end-users need to achieve their digital agenda.
Features
- Experienced Salesforce professionals
- Accredited Salesforce Consulting Partner
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Salesforce Marketing Cloud
- Force.com
- Salesforce AppExchange
- Salesforce Apps
- Salesforce Pardot
- Salesforce end-to-end testing
Benefits
- Benefit from our 30 years of Salesforce experience
- Maximises benefits from Salesforce platform
- Makes relevant data available to users
- Rapid deployment of user requirements
- Reduces risk of complexity
- Provides a structured and customer-controlled approach to new features
- Improved software quality through automated testing
- Reduced time-to-market
- Compelling business case for Salesforce solution
Pricing
£450 to £975 a person a day
Service documents
Framework
G-Cloud 12
Service ID
7 2 4 0 1 0 0 1 0 9 4 8 5 9 3
Contact
Caleidoscope Associates Ltd
Cato Rockne-Meyer
Telephone: 07811332511
Email: cato@caleidoscope.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
We engage with customers at any point in the service life-cycle, from initial planning to migration and run-out.
For customers new to Salesforce, we can provide input to business blueprint architectures and business cases .
For customers with existing Salesforce solutions, we can assist with the planning and feasibility of improving and extending the services. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Salesforce
Training
- Training service provided
- Yes
- How the training service works
- We provide system administrator and end-user training on Salesforce.
- Training is tied to specific services
- Yes
- Services the training service works with
- Salesforce
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide end-to-end Salesforce implementation services, including greenfield implementations, migration from other systems and consolidation/divestment of existing Salesforce implementations.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Saleforce
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We provide end-to-end quality assurance services, including test automation. This covers all stages of testing, from system and integration testing to user acceptance testing.
We also help customers improve QA capabilities to enable agile delivery and continuous integration/continuous deployment (CI/CD).
Security testing
- Security services
- Yes
- Security services type
- Security design
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
-
We offer support of Salesforce solutions delivered or changed by us.
We also offer on-demand support for Salesforce Administrators, Salesforce Product Owners and Salesforce Marketing Cloud Managers.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
4 hours within office hours.
24 hours outside office hours.
Office hours are Monday-Friday 0900-1700 (excluding bank holidays). - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Users can raise queries and issues via our online web chat.
Our agents receive queries immediately and can respond from the office or remotely. - Web chat accessibility testing
- None
- Support levels
- Support levels are bespoke and agreed with each customer to meet their requirements.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Anzen Technology Systems Ltd
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Pricing
- Price
- £450 to £975 a person a day
- Discount for educational organisations
- No