Caleidoscope Associates Ltd

Success with Salesforce

Dedicated expert support to provide Salesforce users with a more cost-effective approach to configuring their Salesforce solution to deliver the capabilities end-users need to achieve their digital agenda.

Features

  • Experienced Salesforce professionals
  • Accredited Salesforce Consulting Partner
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Marketing Cloud
  • Force.com
  • Salesforce AppExchange
  • Salesforce Apps
  • Salesforce Pardot
  • Salesforce end-to-end testing

Benefits

  • Benefit from our 30 years of Salesforce experience
  • Maximises benefits from Salesforce platform
  • Makes relevant data available to users
  • Rapid deployment of user requirements
  • Reduces risk of complexity
  • Provides a structured and customer-controlled approach to new features
  • Improved software quality through automated testing
  • Reduced time-to-market
  • Compelling business case for Salesforce solution

Pricing

£450 to £975 a person a day

Service documents

Framework

G-Cloud 12

Service ID

7 2 4 0 1 0 0 1 0 9 4 8 5 9 3

Contact

Caleidoscope Associates Ltd Cato Rockne-Meyer
Telephone: 07811332511
Email: cato@caleidoscope.co.uk

Planning

Planning service
Yes
How the planning service works
We engage with customers at any point in the service life-cycle, from initial planning to migration and run-out.
For customers new to Salesforce, we can provide input to business blueprint architectures and business cases .
For customers with existing Salesforce solutions, we can assist with the planning and feasibility of improving and extending the services.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Salesforce

Training

Training service provided
Yes
How the training service works
We provide system administrator and end-user training on Salesforce.
Training is tied to specific services
Yes
Services the training service works with
Salesforce

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide end-to-end Salesforce implementation services, including greenfield implementations, migration from other systems and consolidation/divestment of existing Salesforce implementations.
Setup or migration service is for specific cloud services
Yes
List of supported services
Saleforce

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We provide end-to-end quality assurance services, including test automation. This covers all stages of testing, from system and integration testing to user acceptance testing.
We also help customers improve QA capabilities to enable agile delivery and continuous integration/continuous deployment (CI/CD).

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We offer support of Salesforce solutions delivered or changed by us.
We also offer on-demand support for Salesforce Administrators, Salesforce Product Owners and Salesforce Marketing Cloud Managers.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours within office hours.
24 hours outside office hours.
Office hours are Monday-Friday 0900-1700 (excluding bank holidays).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can raise queries and issues via our online web chat.
Our agents receive queries immediately and can respond from the office or remotely.
Web chat accessibility testing
None
Support levels
Support levels are bespoke and agreed with each customer to meet their requirements.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Anzen Technology Systems Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£450 to £975 a person a day
Discount for educational organisations
No

Service documents